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March 2024 by suprana equinox
Very excellent service. Owner was very kind and helpful and very welcoming. I love how she kept communication with me through my whole experience. I was finally able to lay my fur baby mocha to rest with her help . I would definitely recommend this place to my friends and family
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March 2023 by Daniel Lattimore
I spoke with April and she asked me to text back the number I called with details so they could pick up our pet. She asked me to go home and wait and someone would be there shortly. I left work and waited an hour. Called and left a message. After the second hour passed I called and left another message. April returned my call almost immediately and I was informed I had texted the wrong number, the one provided by Google and that I needed to have text a different number with the details. Now they would be unable to help us because I had text the number I was told, it being wrong, and now my distraught wife is having to drive our pet to Charlotte for services because I had to return to work.
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March 2023 by Wesley dO
Loved the person who works here that went to the show of Ian Bagg.Seems like the people who work here are very nice and lovely
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December 2022 by Brittny Ward-Lewis
We could not have asked for more compassionate people to care for our sweet old girl, Roxy. We have lost pets in the past, & chose cremation. The difference between those experiences, & our experience with Gentle Waters is amazing. The compassion from the moment I called inquiring about the process made a world of a difference for me. The effort made on their part, to make it more convenient for us to meet them for transport to and from their facility.. the urn, the plaque to go on the urn, the paw prints - (FRAMED paw prints!)A little vile of hair clippings.. everything they do, they go above, & beyond. Texts asking about how our kids are coping.. it’s evident that they’re genuinely good people.. exactly what that industry needs. In a moment of heartbreak, & decisions to be made…these are the girls you want by your side to help pull you through. I couldn’t fathom the thought of leaving my baby at the vet in a freezer for however many days, til the cremation company did their pick up. She was never in a bag..she was never in a freezer.. she was loved as one of their own, & treated with such gentleness.. I didn’t have the slightest hesitation about her being in their care. I absolutely will only use Gentle Waters when the need arises from here on out. From the bottom of my heart… thank you April! Thank you for taking such gentle care of my girl. ❤️
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December 2022 by Shawna Winter
I honestly cannot put into words how special April and her team are! They made this extremely hard process very easy and calming. Losing a fur baby is never easy but April and her team were there throughout and put us at ease. The love and care they showed my baby and I were unmatchable. Knowing that my Marley was brought to ashes in the most gentle, eco-friendly way possible warms my heart and give me comfort. Thank you again to the amazing team at Gentle Waters we couldn’t have made it though this time without you.
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December 2022 by Judith Smith
I was so impressed with Gentle Waters Aquamation... They are the benchmark for a place to have your pet cremated. They truly care about what they do and it shows by how they deal with you and your pet that you have lost. I had never gone thru the process of losing a pet I had for many years. I dealt with April and she was so kind, patient, and understanding. She kept me in the loop throughout the entire process. The delivery of my pet's remains was done with class and thoughtfulness. The added benefit to dealing with such a wonderful company is that the process they use is eco-friendly. It is comforting to know you are dealing with people who truly care about helping you thru your difficult loss. Thank you to April and Gentle Waters Aquamation for making that loss a little easier to get through...
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December 2022 by Kirsten Messinger
It seems strange to say, but this really was a beautiful and peaceful option for one of my darkest days. A random youtube video introduced me to the concept of aquamation and a year later when Boomer was diagnosed with kidney failure I knew I wanted this for his final journey. I was so pleased to find Gentle Waters and am forever grateful for April's kindness through the whole process.
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December 2021 by John Stephen Von Roue
The loss of a Family Member is the hardest grief to bear. A Puppy Baby for more than 10 years is like the loss of a Child. Gentle Waters Aquamation, Ms. April and her Team, are Angels Unaware that embraced my Dolcé Augustus with Compassion, Grace, Loving Care and then returned him as Brilliant and Vibrant as my Lil' Guy touched each and everyone he ever came in contact with: truly a Gift that was handled with Excellence!While burial and cremation by fire are options, this process preserved and protected, removed the feelings of uncertainty and unease. Gentle Waters Aquamation overwhelmingly brought forth brilliance in preservation, craftsmanship in display, and Love that will always be remembered in such a wondrous and heart-felt way.What a warming and touching Life extending establishment that deserves more than what words may ever be able to express. Excellent care, kindness and compassion: simply an exaltation and uplifting reflection of my Puppy Baby, Dolcé Augustus.Forever in our Hearts; now Forever with Us in a beautiful display and preservation. God Bless and Thank you, my Angels Unaware of Gentle Waters Aquamation! Thank you, thank you, thank you, for bringing home my Lil'Guy, Dolcé Augustus, in such a amazing way.
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December 2021 by Nickie Beasley
I cannot express to you just how much gratitude that I have for April and Gentle Waters! The lose of my 19 year old cat was completely devastating to me! April meet me the morning that he passed and even stood and cried with me! April took care of my sweet baby and kept me up to date of everything that was going on with the process. When I received my baby back everything was perfect! If you are ever in need of this service please call Gentle Waters! They will show just as much compassion to you and your pet as they did with me and my sweet my Jack!
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December 2021 by Michelle Nunziata
I cannot say enough wonderful things about Gentle Waters Aquamation. Last Monday, I had to put my sweet girl Stelly to sleep after the vet found another large mass in her abdomen. She was only 4 years old and was already going through chemotherapy for two other masses previously found. Although it was the best decision for my girl because she clearly was in pain, it was excruciatingly difficult for me. When the vet tech told me about Gentle Waters Aquamation, I really thought it would be the most peaceful and serene way for Stelly's ashes to be preserved.April called me two days later to ask me how I was doing because she had heard from the vet that I was in pretty bad shape. I thought that was incredibly nice of her to ask how I was doing. Not many people would care enough about the owner's well being. She went above and beyond and explained the entire process to me. I knew after that conversation that I did make the right decision regarding Stelly's after care. It was peaceful and to know that she was giving back to the earth made me smile.I will never forget the compassion and kindness I received and that Stelly's remains received as well. When I picked them up from the vet on Friday, they were beautifully packaged and it made me feel better to know that Stelly's remains were in good hands.Thank you again, April, for taking such good care of my Stellybean.Michelle Nunziata
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December 2021 by Heather Eddy
I had never heard of Aquamation before but I knew I hated the idea of cremation. When our Vet Tech mentioned it as an option and explained it, we decided to go with that for Stelly. Stelly was just a "little bit more" my roommate's cat but our cats were all family to the both of us and I loved her so. I let my roommate make the final decision though and I was glad she chose Gentle Waters. The way that they stayed in touch with her every step of the way, explained everything, and just checked in on her emotional well-being already says a ton. On Friday when we picked up the remains, the beautiful packaging and the care that was taken to make sure everything was "just so" was amazing. Losing a pet isn't something any of us want to have to go through but in most cases... know it will happen. I hope it's a very, very long time, but on that occasion, we will absolutely be calling April and Gentle Waters.
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December 2021 by KooKoo
An amazing business owned and operated by kind, sweet and accommodating women. We were in an emotional state of mind after losing our fur baby today and April with Gentle Waters was reassuring, comforting and just a down to earth person. It means a lot for a company to show genuine compassion, especially with people who are feeling really upset at time of service. We would highly, highly recommend them to anyone. Thank y’all from the bottom of our hearts ♥️
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December 2021 by Shannon Freeman
Knowledge of Gentle Waters has changed my world. Being able to offer this option during such a sad heartbreaking time with clients truly helps me to feel that I am providing the best alternative to cremation. The care, love, compassion and respect that these ladies give to each and every pet is on a higher level ever experienced with other "after-life" companies.Environmental conscious awarenesses is the beautiful bow on top of this wonderfully wrapped package.Thank you April and Sarah. Amazing ???
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December 2021 by audrey turbeville
I love work with these girls! They make a difficult time for my clients so much easier! My clients love the personal touch and the treatment of their love ones being treated like it is April’s own pet! Thank you girls for always helping me a ton!
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December 2020 by TJ Baker
My family and I recently lost a true legend in our companion, Buster. April and Sarah were beyond, comforting and professional during this unimaginably difficult time. April was with my family through Buster’s last day from the very beginning to his last moments. This is a truthfully beautiful and respectful process. The name says it perfectly and was exactly how a great dog should be sent home. My mom and step-dad expressed how personally receiving Buster back from them and having that personal time with him was exactly the closure they needed. Thank you both from my entire family . Buster is with us everyday and watches over us and my parent’s home forever. Go dip those paws in Heaven’s water, bud. We will see you soon.
