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August 2023 by JaMicheal Henry
Honestly This Summer Had Been A REAL BIG CHALLENGE For Me Ever Since My Car Was Hit Back In February & My Friend An The Man Above? Lead Me To Here And LET ME TELL YOU It Still Is Some GREAT Ppl Here Still On This Earth BIGGG THANKS TO Mr Bkirby , Ms Asia & Ms Lisa I Truly Thank Yall ForMaking My Car Purchase So Much Easy & That FIGHTING POWER To Make Sure Your Costumers Are Driving Away With Something ...Thanks Again And ANYONE THAT IS READING THIS TRUST ME YOU WILL NOT BE DISAPPOINTED Great Sales & Easy Low Payments
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April 2023 by Santana Workman
Let’s just say I wouldn’t send my worst enemy here for the headache. I will say Michelle at crown was wonderful for my buying experience. It did take all day to complete everything, but she was nice and professional. And that’s where the positive impact stops. The finance company they use AMS is horrible. I will say my original account rep Ms Morales is one of the Best people they have working there aside from Ms Richardson. They removed her as my rep and since then I have had three different people. This place is more than a scam. Buyer Beware. Once they get you locked into their horrible contract they treat you any kind of way. First off they added unnecessary insurance to my account for no reason. After sending them my insurance information multiple times. When I asked about it getting removed and the prior months they put it on cause it be removed. I was told no due to the fact I didn’t list them as a leinholder on the new policy. Mind you I have had this insurance for over 6months. When I sent in the information nobody never informed me that was the problem. They do have GPS/kill switch. Do not be late one day cause they will cut your car off without notice or caring about where you are even tho they have GPS to see where you were. I have been trying to make a payment for 2weeks but now my account is in recovery and they can only take the amount with me paying the extra insurance cost. I am now looking to take legal actions against them for their unethical and illegal practices.
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February 2023 by Carley Chappell
I’d give 0 stars if I could got a car from them in may of 2022 paid 1400 down my payments was 456 made one car payment the car then blew up I had a warranty but they wouldn’t pick it up to come fix it even though it was covered in warranty then after that they still wanted me to make the car payments every month while it was sitting in my front yard underivable and they didn’t pick it up till August-September of 2022 after I called and told them to just pick it up and that they could have it back and at that point they asked me do you want it fixed or just giving it back I been wanted it fixed over those 4 months but I was fed up with their lies and bull so I just gave it back and lost out of 1800 something dollars!! They will take advantage of you and all your money do NOT recommend!!!!!!!!!!
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February 2023 by Debuion Turner
Just great all the way around ??? if I could give them 10 stars I would..
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January 2023 by Johnathan M.
I just started my 2nd vehicle loan with them, they are great people and will go above and beyond for their customers. Me being very picky, I want what I want and I got it at Crown. Also, I drove from Concord NC to Rock Hill just to deal with Lisa. It was worth the drive to say the least. Awesome experience!
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November 2022 by Christine lillard
Warning warning warning. ..dont buy from this company Please if anyone had or having problems with this company as far as the vehicle and price Please reach out to me Please gather all your paperwork I have some information to share that extreme important about this company. This is not a joke nor scam .Please don't buy from them
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October 2022 by nyra locke
I got my car 2 months ago they made my payments for every 2 weeks instead of monthly like any other Car lot would they said because I get paid bi-weekly and not monthly which sounds stupid from the time I bought the car I need a whole new engine in my car now my car gonna be in the shop for a couple day I called them an explained they refuse to help me with a rental finding a rental is hard when your not 25+ in my city just terrible service as a whole I would not buy another car from them again and you shouldn’t either
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October 2022 by Zatara Dunham
This car lot is a scam!!! DONT BUY HERE. I’m trying to warn you not to buy here.
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August 2022 by Rosalind Cook
Hi I've had a pretty good experience with these ladies. LOOKING to make another purchase soon
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July 2022 by Jennifer Harper
This place has poor customer service. Not so much the car lot itself because they do the best they can with what they can but there services department off Orr rd In charlotte is AWFUL about getting back with me about what is going on with my car. I bought a car in October and there was a loud popping noise coming from the car and the belt was squeaking. They neglected to look at the belt the FOUR times my car has been sent for service because they never could fix the problem the popping noise was causing. So after the fourth time AND my serpentine belt snapping off because they never actually looked at it. they suggested to send it to another car shop they use to get a “second eye” on the car.Once the second shop looked at my car they instantly found the problem.how did crowns service department not find the issue in the 4 times they looked at it? That’s the question I ask myself. NOW it has been 1 month of my car being in service and crowns not offering any help with a spare car until mine is fixed, the shop tells me my car is not drivable or able to be fixed. I AM STILL IN THE WAITING GAME to see if I can even get a new car. I paid my bill on time if not early this entire time. They have scammed 5,000 from me so far and I’m still waiting to see if I am even going to have a car because my car is now not drivable.. (which I told them last week) no one will contact me. You can never get I contact with management. They hesitate to give you managements name. 1 month of not knowing if I will even have a car after all this is over.
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July 2022 by Crystal Price
Becareful when you buy a car from them the big store in Charlotte N.C. cause it's just a buy here place and I have been paying on a car I bout from them 4 years ago and still paying on it so then they add they insurance on top of that and don't send you nothing in the mail about it and I talked to 3 other people who bought from them and they said they would never buy a car from that place ever again cause of how they did them
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March 2022 by Andrea Small
I have a wonderful experience yesterday with Reggie and the whole team at Crown Auto in Rock Hill. They worked hard to get me the car I wanted in my price range. The process did not take long at all. I left a very satisfied customer! Will be back for sure in the future! Thank you again!!!
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March 2022 by Ardie McNeal
My foster son purchased his first a car from them and they clearly took advantage of him. They took his down payment of 1500 and set him up with an interest rate of 21.99 per cent. The auto drove off the lot just fine and now it is wobbling all over the place. The terms says if he is one day late they can repossess the car. It is a Toyota which he has a balance of 14000 plus 7000 interest to be paid over 98 payments. They should be ashamed doing this to a vulnerable adult with issues!
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March 2022 by Ron Fredlaw
Had a great experience there wonderful staff very friendly and helpful Reggie was awesome he got me in the car I wanted really appreciate him and the whole staff as definitely a place where you wanna get a car from thank you guys.
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March 2022 by Jose Foster
I do not recommend to buy from here at all, yes the whole process is easy but when it comes to them being professional and communicating they suck.
