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October 2022 by K Hopkins
Pro: I needed to move an item at the last minute and was told a cargo van is available for rental. I headed to the their location just before closing. It was fast and simple.Con: The van they rented to me had been in an accident and damaged. I've never seen or heard of a rental company handing out an already damaged vehicle since they usually access any the damage to vehicles once YOU return. So I took pics for my own protection.Plus, it was extremely embarrassing driving around in a damaged rental.Rating: Three Stars ⭐️⭐️⭐️I needed to rent the vehicle at the very last minute and he assisted me getting in and out. But, the vehicle-which was fairly new was damaged and still being rented.
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September 2021 by Angelina Schafer
They called and canceled my reservation less than 24hrs before pickup time. Which I had made two weeks prior.. When I called to get a truck to replace the canceled reservation I was told on 2 different occasions I would get a call back. This did not happen. When I called a third time I was told they would transfer me to customer service knowing they were already closed. I called back yet a fourth time to be told they had nothing for me. I now have to move out of my house in less than 24hrs and no help was even offered from this company. HORRIBLE EXPERIENCE
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August 2021 by Lauren Faulkenberry
Zero stars. Horrible. I got the complete run-around from Budget and this location didn't have the vehicle I reserved 2 weeks in advance. The person here was clueless and offered no help. After calling multiple locations myself, I was left with no truck. At least someone at the Spartanburg location was decent enough to tell me to be sure to cancel to avoid a no-show fee--this was a hidden fee that I never would have known about. Do not use this company, ever.
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July 2021 by Zach Taylor
"Just because you have a reservation doesn't mean we'll have a vehicle for you." Got the run around from Budget all morning and then this guy didn't even have the vehicle we reserved. Don't rent from Budget, period. Most unprofessional, careless company I've ever dealt with.
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September 2020 by Mad Hadder
Quick service and fair price but the only thing was that I also ordered a hand truck, and I got one, buy the wheel was broken. Otherwise all good
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August 2019 by Retaining Wall & Patio
Run far away from this budget rental location. Went in to buy a 2012 budget truck which you have to rent first. The older gentleman rented us a 2015 knowing we could not purchase that year and racked my husband up $600 in rental charges. When we returned the truck he proceeded to laugh in front of his friend and said" oh we had a 2012, didn't realize that is what you wanted" both my husband and myself told him several times we needed a 2012. He didn't want to have one of his trucks leave his lot? this guy is a very crooked! Be careful dealing w this man
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August 2019 by Retaining wall & Patios
Run far away from this budget rental location. Went in to buy a 2012 budget truck which you have to rent first. The older gentleman rented us a 2015 knowing we could not purchase that year and racked my husband up $600 in rental charges. When we returned the truck he proceeded to laugh in front of his friend and said" oh we had a 2012, didn't realize that is what you wanted" both my husband and myself told him several times we needed a 2012. He didn't want to have one of his trucks leave his lot😡 this guy is a very crooked! Be careful dealing w this man
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July 2019 by Starnes Crew
Run far away from this budget rental location. Went in to buy a 2012 budget truck which you have to rent first. The older gentleman rented us a 2015 knowing we could not purchase that year and racked my husband up $600 in rental charges. When we returned the truck he proceeded to laugh in front of his friend and said" oh we had a 2012, didn't realize that is what you wanted" both my husband and myself told him several times we needed a 2012. He didn't want to have one of his trucks leave his lot
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July 2019 by Shannon Gasperson
It took exactly 30 days to get my $150.00 deposit back.. Please save yourself the misery and go with Uhaul..
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April 2019 by Jamie Threat
Awesome service
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December 2018 by Glenn
Can cancel your reservation with very short notice. I was to pick up a truck 2 days from when I received a call from Budget telling me they cancelled the reservation and gave all their trucks to UPS. I was left scrambling to make a reservation somewhere else given the short notice. Go rent from U-Haul, at least they have a reservation guarantee.
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March 2018 by Charles P
Very good service, clean truck.
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January 2018 by leanne meyer
I will never use budget trucks again and I will make sure everyone I know, will never use them again... they do not care for what the customer has to say and when you try to get someone higher that can actually help, you will just get the run around. I hope no one ever uses budget truck. My move was horrible and I wish that I would have just went with u- hulu. It will not let me just put no stars because I would not even give them a one star.
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June 2017 by Annas Vida
Easy to do business
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December 2016 by Roy Rogers
Reserved a truck twice here. Both times after 2 days ,right before I needed it, he called and said not available. Left me in a bind. Not impressed.
