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June 2024 by ANGELA PRESSLEY
Customer for over 35 years myself, my husband and my parents. My parents recently spent $380 on a gold bracelet that broke near the clasp. It was repaired poorly and started splintering again near the clasp. Was told it would be $30 for the repair. Spoke with new manager and he agreed to repair free of charge this one time. Repair appeared to be fixed. Within 2 weeks the gold is splintered again near the clasp. Maybe this bracelet is a lemon or maybe it is a poor design. Due to management stating they will not stand by their product we will not be back. When spending almost $400 on a solid gold bracelet that a jewelry expert says is solid with a nice lobster claw you expect it to hold up for more than 2 weeks without the gold poking you like needles. Two generations of customers lost due to poor customer service by a young new manager at Rock Hill SC Brownlee Jewelers
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June 2024 by Cindy Pop Gibson Gibson
They were very polite and helpful.
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May 2024 by MARGARET Pyrch-Bowlan
The ladies and gentlemen were nice and polite and fixed my watches ⌚️ right there and the price was reasonable.
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May 2024 by Nathan Chisholm
Awesome customer service from Mr.Akeem and Ms.Jessica!!.
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April 2024 by Kristin Hernandez
The entire staff was very friendly both times I came into the store (initial visit to request repair estimate and second one to pick up items). Jessica was patient and extremely helpful throughout the entire process. Thank you!
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April 2024 by Janice Feely
Mr. Akeem Roseboro I wanted to let you know that I’ve visited Brownlee jewelry in Rockhill, S.C.several times, and each time, I much say that I have received excellent customer service. I have three charm bracelets and unlike the Brownlee in Charlotte,N.C. Mr. Akeem Roseboro knew every charm that I have. Since going there, I don’t worry about duplicating my charms. I wish to acknowledge him and let you know how much his service has been appreciated. Thanks for his service. Mrs Janice Feely.
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March 2024 by Sarah Farris
Got two watch batteries replaced and links taken out of another watch. They did a great job! Also a lot of beautiful inventory.
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March 2024 by Donna Bundy
Highly recommend! Friendly staff
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March 2024 by William Good
Very courteous and professional staff!
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March 2024 by Javen Stewart
Jessica was very helpful. I wanted to get matching chains for me and my friend and she asked all the right questions and even helped me figure out what fit my friends style. I loved the experience and highly recommend.
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February 2024 by Matthew Hyatt
I went looking for Pandora bracelet charms, and they were having a sale for Valentines Day. Super friendly and helpful.
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February 2024 by Darlene Beason
Purchase 2 beautiful Pandora charms for my birthday. Jessica was very professional and patient with me. I was very indecisive on what charms I had in mind. She made sure to show me all the birthday ones and more. I love the ones I chose. I will now make Brownlee my go to for jewelry.?Thank you Jessica.
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February 2024 by david adame
Today Feb. 10, 2024. I walked in at around 12:30 and left at 12:40. I went in there to get a feel of the shop and to hopefully build a relationship to do business with them on a regular basis and after 10 min of looking around their pieces I didn’t get a “hello” or a “welcome in”. I’m new to the area and not 100% sure how the jewelry market is here but a reminder that you’re in the business of luxury and your customer service has to be competitive. It’s not a necessity business.
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February 2024 by KEVIN “DCDADDYKAN” POWELL
MY SECOND TIME AT BROWNLEE JEWELERS JESSICA- ZACH MCALLISTER GREAT MANAGER! And MELANIE were very helpful and had great service! Will be shopping here again
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February 2024 by Tina Deese Huggins
I’ve taken my favorite necklace here for repair several times and have been completely satisfied with the repairs each time. The staff is knowledgeable and friendly and the store has quite a beautiful collection of jewelry that can capture the gaze of a wide variety of tastes.
