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December 2023 by Mike Waggoner
Bike Town staff have always been helpful with both service and bike accessory recommendations.
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November 2023 by Asia Council
I had a GREAT experience here, the staff was very friendly and helpful and it was very inexpensive, I will definitely be coming back for any and all bike needs!!!!
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October 2023 by Carlos
Edited:The gentleman who treated me unprofessionally is no longer working at Bike Town, and Tom (the actual owner) gave me a call to make things right.I appreciated Tom’s call, efforts, and apologies. As a business owner myself, I appreciate that Tom offered no excuses for the experience.If you have any issues with personnel, I recommend speaking with Tom. He can offer any transparency you may need to feel confident in the services they provide, or he will do everything in his power to make things right.That is the kind of service that earns small businesses the right to our patronage!
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October 2023 by Alex Clark
These folks are awesome! I had a wheel that was very badly out of shape and they were able to have it fixed on the same day! I’ll definitely be returning for any repairs I need in the future.
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August 2023 by Jim Longwith
They went the extra mile to help me get the new Trek FX sport 6 set up just the way I wanted it. Love the new bike
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July 2023 by Brian Visco
I came in 07/20/2023 at noonish after calling about some tires for my sons bike. The lady assured me they had everything we wanted. Whenever we arrived she already had everything at the counter waiting for us. Great customer service!!
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July 2023 by Timothy L.
Bought a new Trek bike 2 and a half years ago. Have had numerous issues with rear wheel, derailleur, brakes and cables. They repaired a couple of things. but are usually too long on the turnaround time as I use it to commute. Mostly friendly. The last try I was quoted repairs almost as much as the bike cost new and told things were wrong that actually weren't. Like I needed a new front wheel when that was not even an issue. Seems they were less than enthused after I told them I had bought a new Giant to replace the Trek as my main commuter. I took the bike to Dick's bicycle repair in Pineville, paid half of what they were charging and got it the same day with a new rear wheel. I'll bet if I bought a new $2000 bike service might have been different. I have been riding for 35+ years and know when a shop cares. They didn't.
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June 2023 by Ben Morch
Nice and knowledgeable people here. Glad to help out a local business.Update: really glad to have these folks close by. They have helped me keep my bike running in tip top shape for a few years now. Still recommend them to anyone local, or visiting.
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May 2023 by Isaac R.
Disappointing service, especially since this is the only real bike shop in the Rock Hill area. I needed one piece of shock mount hardware swapped to another shock (same shock but a coil) and was told it would take MULTIPLE days. I took it to Uptown Cycles (Bicycle Sport Charlotte) and they got it done in 5 minutes. I also had to explain a few times what I needed done to the person working the counter. She didn't understand what was needed and had very little knowledge of service work and didn't understand service workflow. I have dealt with the mechanic before, he's great. Usually will help if he can. Low rating is deserved. You'll be happier spending a couple extra minutes to go to one of the other South Charlotte bike shops.
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May 2023 by Gerald Payne
I stopped in to pick up some accessories for my touring bike and was delighted to find knowledgeable staff members that were enthusiastic and helpful. The shop had everything I needed in stock and the staff also pointed me in the right direction regarding a presta valve stem that needed to seat securely in a diameter made for a schrader valve. Thanks Bike Town!
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April 2023 by Justin Espana
I've had repair work done here and recently purchased a bike from them. Audrey was very informative and helpful when I took my new bike for a test ride. Great shop!
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April 2023 by Chrissy Catoe
I bought my bike here a few years ago. Honest and fair pricing. They are my go-to when I have bike questions.
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January 2023 by Scott Wentzky
Support your local bike shop!Stopped in today for a chain and quick links. They were actually cheaper than buying online and they were in stock.
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December 2022 by Jim Sorrow
This place did not take responsibility for their faulty repair work. They replaced a tube on a flat that was caused by cactus spines from an Arizona trip. The tire went flat again overnight. They were closed the next day. We were out of town the following 2 days. When I returned to get the original repair fixed, I was charged again for a new tube because they said they could not be sure that I hadn't made a new flat. I asked where in SC I would of picked up cactus spines. They had no response, other than I still had to pay for the second tube. Disappointed they did not stand behind their original work.
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October 2022 by Mary Traficante
The shop's experienced mechanics diagnosed and repaired my mountain bike to my complete satisfaction. I recommend Bike Town for all cycling needs.
