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July 2023 by simone Robinson-Duncan
Worse customer service!!!
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July 2023 by Sam Doust
Nick and the new crew are the only reason that we came back to banking with TruistThank you guys
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November 2022 by Rick Rhoney
(AVOID BANKING WITH TRUIST THIS IS MY 5th TIME HAVING ISSUES WITH THIS BANK!!!)On 10/05 I request for a new card (because the black bar on the back started to peel off and I couldn’t swipe anymore and most places my chip wouldn’t work) and it still hasn’t came in the mail. I had changed my address through the app before asking for a new card. But somehow there was a delay in the “expedited” order of my new card and it’s been 2 weeks with out having my card because my work schedule is the same hours of the banks except for mondays. So I came here to withdrawal money for the state fair at 9am yesterday then later that same day I couldn’t get into the mobile app. So I called their contact center and the representative said Due to something about they weren’t able to identify me… I used my ID to make my transaction yesterday and I had my old card that doesn’t work anymore. What more proof do they need. I’ll be with taking all my money closing all my accounts with them. They have terrible customer service and don’t know what they are doing half the time…
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November 2022 by Sally Comstock
Nice tellers but had to wait over 15 minutes to complete my transaction.
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September 2022 by Megan Mortimer
Terrible service
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March 2022 by No More (Anonymous Who)
2hrs on hold to make a payment...to give them money... absolutely ridiculous and the representative had not a care in the world. Worst customer service I've had in a long time! I'll be looking at switching.
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March 2022 by Glenda Moore
Very nice. Helpful. Greets everyone when they come ... friendly professional.
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November 2021 by BERNICE HALL
Great place to bank and staff is very helpful.
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October 2021 by C S
My job requires me to make deposits at various branches. BB&T consistently offers up horrible customer service. Their tellers are some of the rudest in any customer service setting I've encountered. As a veteran of customer service, I understand working with the public is hard, but it's your job. I'm asked from time to time about my personal banking needs. I would never bank where I am made to feel like a nuisance.
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March 2021 by Camille Silvers
My job requires me to make deposits at various branches. BB&T consistently offers up horrible customer service. Their tellers are some of the rudest in any customer service setting I've encountered. As a veteran of customer service, I understand working with the public is hard, but it's your job. I'm asked from time to time about my personal banking needs. I would never bank where I am made to feel like a nuisance.
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January 2020 by Autumn Braswell
Tiffany and Alex were very kind and quick. Not sure why this location has such bad ratings!
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August 2019 by Melissa Davenport
I have never been so mad at a bank in my life. Had my boyfriend take money to put into my daughters acct while I worked he was told he couldn't deposit money in her acct. I had never heard that u couldn't DEPOSIT CASH into anyone's acct. So I called the branch and the lady that answered the phone was totally rude, she stated that as of Sept 2018 u cant deposit cash unless u r on the acct. When I stated how crazy that was and how I thought that was stupid she hung up on me. I banked at BB&T yrs ago and the messed up my acct then so I have always said bank anywhere else besides BB&T and I still say that but u need to stay away from this Rock Hill Branch and yes I will be calling Corp office.
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August 2019 by Samantha Stewart
Do NOT go to this bank. They have been absolutely horrible. First, my father recently passed and had an account with them. When I walked in with his death certificate and a COURT affidavit, Lisa (I believe was her name) refused to help me. She shrugged and said "sorry there's nothing I can do". After continually explaining to her the situation and how all of the different banks I've been to were able to help with no problem, she then took my information down and said she would contact me the following day after she spoke with her manager. She never called back. That was 6/13. I ended up going to a different branch in Fort Mill that was much more helpful. However to just get a bank balance to give to the court took 24 business hours (3 days). They also never said that they would charge my father's account $20 for that information. 1) the account should be frozen because I filed his death certificate with BB&T on 6/13 with Liza, then again on 6/14 with the Fort Mill branch. 2) I'm literally asking for a bank balance for the court (signed by a judge), I need the amount to not change, and 3) even though there should not be a charge, if the bank has to charge I should be the one paying at the time of the request, and should have been told that there would be a charge. Cut to yesterday 6/27, went back to this branch and Lisa again was there. I have a new affidavit (signed and notarized by the court) for me to close my father's account and to be given the amount in the account to myself and my sisters. No problem at first, but then the amount is different by $18.62. Apparently BB&T never froze the account and they 1) let Netflix charge the account - that should have never gone through, 2) let a refund from insurance come in - again, should have never gone through, and 3) then BB&T itself charged my deceased father $20 for a bank balance - that is disgraceful and also should have never gone through. Lisa then told me that I have to go back to the Probate Court, get a new affidavit and redo this process. They never once suggested to wave the $20 fee, instead suggested I pay for it out of pocket if I didn't want to go to the Probate Court (which you have to set an appointment, and it's a 25-30 minute drive away). I reluctantly agreed, walked to the ATM and got an additional $3 charge because I don't bank with BB&T (and now never will). They took my money, gave me my $1 and change back, and finished closing the account. So BB&T got now $40 from my father and me for an action that should have never been charged. The amount isn't the issue. The issue is, I'm 33 and now dealing with the loss of both parents (mother passed a year 6 months prior) and to be hit with constant road blocks is infuriating. I will be contacting corporate to let them know of exactly what is going on. Also, I refuse to bank with BB&T because of how they have handled this issue.
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July 2019 by deceivingeyes
Do NOT go to this bank. They have been absolutely horrible. First, my father recently passed and had an account with them. When I walked in with his death certificate and a COURT affidavit, Lisa (I believe was her name) refused to help me. She shrugged and said "sorry there's nothing I can do". After continually explaining to her the situation and how all of the different banks I've been to were able to help with no problem, she then took my information down and said she would contact me the following day after she spoke with her manager. She never called back. That was 6/13. I ended up going to a different branch in Fort Mill that was much more helpful. However to just get a bank balance to give to the court took 24 business hours (3 days). They also never said that they would charge my father's account $20 for that information. 1) the account should be frozen because I filed his death certificate with BB&T on 6/13 with Liza, then again on 6/14 with the Fort Mill branch. 2) I'm literally asking for a bank balance for the court (signed by a judge), I need the amount to not change, and 3) even though there should not be a charge, if the bank has to charge I should be the one paying at the time of the request, and should have been told that there would be a charge.
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January 2019 by Jessica
Cynthia is absolutely horrible. She's worked at the bank for years and yet she never seems to know how to do anything, complains regularly, argues to not do her job and sucks her teeth and rolls her eyes, all while NOT helping people. I've been going there for years and Monique is wonderful and so is everyone else that I've encountered at this branch. Cynthia is a different beast all together. When other tellers have helped me I can do both my transactions at the window in less than 5 minutes. I'm treated with curtesy and don't get talked down to with an attitude. Now with Cynthia doing the drive thru it takes at least 15+ minutes and all the while she is arguing with me that she can't do what I'm needing. We go through this every month when I put money on my dads account and pay my credit card through bbt. Her bad attitude, lack of curtesy and incapabiloty to do what she's being paid to do makes me cringe going to make my payment. I'm looking to end my relationship as soon as possible due to Cynthia. Not just once or twice made it a bad experience, but every single time for over 3 years.