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November 2019 by Bebe W.
This was the weirdest and most unprofessional tubing experience ever. 1- they inform you when you get there that they take your car keys and then drive YOUR car to the end point. Sketchy. Get a bus. 2- 3/7 tubes deflated 3- they tell you to text them when you "see a bridge". This bridge is an hour and a half away from the end point, while the place is about 10 minutes apart from the beginning point. They never returned our text while we were there. The female owner informed us that her phone wasn't working, although I've now read a bundle of other reviews where they did not respond. I knew they were lying to us immediately after getting off the water. 4- when we got off the water, she made it sound like our car was coming soon. We waited. She then told us that her husband was doing a "rescue mission" ie one of their shitty tubes deflated and left someone stranded. Why didn't homeboy give the keys to someone else? She kept putting us off, and as this is my vehicle, I very understandably was fuming and threatened to call the authorities. My friend flagged down an officer where she was at the beginning point who called the guy. He finally showed up and gave some rambling non-excuse and proceeded to take another 15 minutes to produce my car keys. Overall, we waited an hour. 5-my friend had to call a Lyft to get to her car and they did not reimburse her 6- through all of this, they were totally unapologetic. The chick got so defensive and kept saying "we're business owners of three years" - yeah, shitty business owners!!! Whatever you do, do NOT use this company. I rarely go off on people and I usually give the benefit of the doubt, but holy s*** horrible. Someone should shut them down. Update: they immediately took down my negative Facebook review. The reviews on FB are mostly all skewed positive. Another Update: they BLOCKED me on F
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August 2019 by Caitlin C.
This company is a scam. They do not have a business license. Do not spend your money here.
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August 2019 by Lilwill P.
SCAM!!! Never showed up and didn't answer my phone call! It's a fake business. Other people were waiting and paid in full and some people made deposits. Everyone lost their money and there's no tube renting business!
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July 2019 by Deborah M.
We had a great time yesterday . After reading all the negative reviews we were a little nervous to go . Let me tell you that was put to rest . We had a wonderful experience . Great company a lot of fun . Thank you for that !!!!
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July 2019 by W M.
It's a shame because these are good people trying to run a fun business...but they are not responsive on the phone or text to make reservation, then we we got a reservation it took well over an hour to get our equipment and get started plus there were issues with a couple of the floating equipment that needed to be replaced. They don't tell you where the end of the river for the lazy tube floating is but luckily we found it when we saw so many people getting out (right after/by the Pump House building/restaurant that you access the River Walk)...then we waited over 75 minutes for our car!!!!! The owner and staff member were apologetic and gave a partial refund...the location is only 30 minutes from Charlotte, but if you decide to give them a try, just know the service, organization, timing and quality of equipment is all up in the air :-/
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July 2019 by Stephanie R.
Had a great experience! They were courteous, promptly returned my calls and met us right on schedule. Will use this company again.
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May 2019 by Andrew L.
Extremely disorganized. They told us to drive other patrons and workers back to the dam when they were "valeting" our cars from the dam to the Pump House. Potentially used the car as a corporate taxi, as many things in the rear seats were shifted to seemingly accommodate other passengers. Worker didn't get out of the drivers seat of our car when we got in because he probably thought he was just shuttling us!! Invasive and unprofessional. Would not use again.
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August 2018 by Stephanie W.
The people were nice enough and the ride down the river was fun....HOWEVER....they really need to work on their own communication skills and scheduling. When making the reservation, I stated that we were wanting a 4 person float. We were not informed that they no longer had this float until after were arrived. Not only this, but when we got there we had to wait for floats to be inflated and then half way thru our trip, one of our floats started going flat. After the trip we waited 2 hours to be picked up from the landing and eventually ended up riding back with another tubing company. I just feel that there are more than a few kinks that they need to work out. Even tho they gave a partial refund (not even a full individual rental) I really feel we should have gotten half of our money back that we paid.
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August 2018 by lisa s.
If I could give this company negative stars I would. First of all it took multiple days to get a hold of this company to make a reservation. We finally got a reservation for Saturday. When we got out there, there were no tubes available so we had to wait a while as well as multiple other parties around us. . There were six children and six adults in our party. We were really adamant about the children having life vests, which the website stated anyway. The employees tried to give the smaller children larger sized life vests which everybody knows is not going to work in the water and is a big safety concern. I guess they were short on the correct sized vests. We were unable to print our own waivers at home so we were told to sign a blank piece of paper with a magic marker and that was considered the waiver for our group. One of the parties in our group didn't even have to sign a waiver as they were not asked to. Finally, after waiting about 45 minutes we got our tubes and headed out to the water entrance area where there is about 30 people coming in and out of the water and was very crowded and hectic. We started floating along and having a nice relaxing time and then one of the tubes hit a tree branch and deflated leaving a small child without a tube. Another person's tube bottom was torn out making 2 tubes unusable. The end of the trip where we were supposed to get out of the river at the marked green rock. It was so hard to get out because of the current that it took multiple people in kayaks to pull our party out of the river. Other tubers also came out to the river to help which was so wonderful of them .It took about 30 minutes to get out of the river. Once we got out of the river one of the employees said "we should not have let people out on the river today with the current the way it was" Apparently they opened up the dam that morning so the levels were very high. WHY WOULD YOU LET PEOPLE OUT IF THE CONDITIONS WERE UNSAFE??? I am very thankful that we all got out safely but I really think that this company has no business renting out tubes that are pieces of crap as well as not having safe areas of the exit. Once we were out there by the exit I realized that this was not only our experience but it was the experience of others this day as well. I hope that people read this and choose to not ever use this company. Super disappointed but also super thankful that we made it out safe. One positive note is that the employees were very helpful in getting our party out of the river at the end and I think they were questioning what they were doing too. I don't like to give bad reviews but I felt very strongly about this and feel that others should be aware that they do not follow safely guidelines. I understand that the tubes we used were purchased from Academy Sports on the day of and they were subpar. From what I gathered they had a lot of demand for tubing and no tubes so they ran out to Academy Sports and purchased some crappy tubes so they could still charge. The safety issue is the biggest deal to me! BEWARE
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July 2018 by Hesh A.
Let me start off by saying this company is so unorganized it's ridiculous. I made a reservation for up to 12 people for Saturday 7/28/18. My reservation was for 1:15pm. My group DID NOT get into the water until around 3:30pm. As we are waiting, all they could say was we don't have enough tubes and that they are trying to get some more but couldn't find any at Academy sports. If they were taking reservations online, why wouldn't they have tubes ready for people who make reservations if they already had a clue about how many people there will be....basically, in my opinion, there was no reason to make a reservation. A couples of people from my group ended up getting a refund because they didn't want to wait any longer than what they already did. When I made the reservation, everything was through email and texting. I could never get anyone on the phone to talk to because they don't answer the phone number that is on their website. So the best way to get in contact with them is through email and texting. Anyways, I had to put down $40 to "hold" my reservation. And on the day of the reservation, they didn't give me my deposit back until I mentioned something about it. So if I would have not said anything about it, this company would of kept my deposit and called it a day. So hopefully the people who made reservations remembers to get their deposit back, if not, the company won't give it back. The only good thing I can say about Baileys is the fact that since they didn't have the tubes ready, they gave us a $5 discount for each tube. So instead of paying $20 each tube, we paid $15. As we are riding down the river one of our tubes started to deflate, so we had to make sure we all stayed together because we didn't want anyone to start drowning. So by the time we got to the drop off point, the tube was done. And the shuttle back to the parking lot where are cars were parked....nothing was wrong with the shuttle but as a company they should of had a van as a shuttle, but instead they had 2 SUV as the shuttle. Which it wasn't a big deal because they got us to our car. I saw on google that they had a 5 star rating and that's why I went with them but they disappointed me and my group. My experience was NOT a five star experience at all! But I will give them one more chance on another day to see if the experience will be different and I will go right when they open instead of in the afternoon.
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May 2018 by Ari Kaplan
Great people,...,.....................................
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April 2018 by Mike Easton
If you're looking for cheap household things then this is the place to get it!
