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May 2024 by katisha corprew
The Rock Hill, SC office is beyond unprofessional and equivalent to garbage. You apply for a loan, receive a call back from an associate in the office who asks you to unfreeze your equifax credit to have your credit pulled, after doing that inform them that you have and wait for a call back only to find yourself waiting for days and having to call the office back yourself to inquire on the approval of your loan to be told that they cannot help you. The fact that I had to wait for days for a callback and inquire by calling them back is low ball, unprofessional, uncouth ethics. Run from this place for ever applying for a loan. The company is trash! Thank goodness I have an amazing credit union instead. I'll be sure to tell everyone I know to stay clear of this place!
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May 2024 by Tanya Arayacruz
Jessi is great. So polite and helpful. Explained all benefits and options.
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April 2024 by Carol Roseboro
Best customer service eve
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October 2023 by Jake Corn
Nicole and Nicolette are great, thanks for being awesome.
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August 2023 by Becky Flores
Jessi Honeycutt, the assistant manager, was super friendly, understanding, professional, and thorough. It was a perfect experience extending my loan. Highly recommend!
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August 2023 by Chassiti Young
I would recommend Nicole to anyone who need fast cash. She rocks.
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May 2023 by ironio Allison
Customer service is always great and fast.
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April 2023 by Shante Joseph
I've done business with 1st Franklin in the past with great customer service and professionalism and the service are still the same. Christina you rock!
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April 2023 by Jessica Grissett
This is by far is the best place to come to in need for extra cash, Nicole Martinez is so sweet and nice and so friendly!!! I will highly recommend!!!
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February 2023 by Thomas Cameron
I really enjoy doing business with 1st Franklin. I've done business with them for many years. The staff and management are really great people to work with. Unfortunately I was turned down this time for a loan. But I would still highly recommend 1st Franklin of Rock Hill. Great people that do there very best for their customers.
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February 2023 by Ursula Cherry
The staff is great everyone greets you as you are walking into the door. Go see the staff if you can't get an yes anywhere else. Nicolette we're trying help You get a loan even if it's a small loan.
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January 2023 by Frances Tinnin
They are great
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December 2022 by Lala
Great people and always putting customers first!!!!
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November 2022 by Ron Harris
They are Awesome!!!! Thanks!!!!
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November 2022 by Aaliyha Bellamy
Don’t get me wrong the staff is amazing ; now as for as there operations I’m not the least bit found of it. I’ve never known any other company that work like this. I made two payments by accident the first instance instead of returning my payment I had to refinance my loan to get my payment back. Second time an automatic draft was set up and it returned but I had already dropped the payment off instead. INSTEAD OF APPLYING IT TO THE OCTOBER PAYMENT WHICH I WAS PAYING FOR THEY PAID IT FOR NOVEMBER! Which is not the least bit logical, this is my second time having a problem ; I will not apply again here. I reiterate the staffing is immaculate and they are patient and willing to work with you! But there operation or way of running things need to be reevaluated.
