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January 2024 by Jill Oberski
UPakWeShip has been great to work with as we move a 20' shipping container from the US to Germany. Our loading day was punctual and smooth, and our US coordinator Natalie has patiently answered all our questions and handed our correspondence off to the EU team seamlessly. So thank you, Natalie! The shipment is still in transit, so now to cross our fingers that the ship's journey is as smooth...
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January 2024 by Blair W
After experiencing horrible treatment with another company felt compelled to leave a good review to this one based on their communication. Even though sadly we did not work out coordinating a help with move as they advised they no longer do smaller moves from Canada, they were extremely prompt to respond and be honest about the situation which is appreciated. If I ever do a huge move I will make sure to come back to them.
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December 2023 by Tim Casad
I used UPakWeShip for my move from Seattle to Portugal. Throughout the process, they were communicative and delivered my cargo in a timely fashion. Alicia Hawk was great to work with, coordinating and directing me to their European counterparts so that I always had a way to find out the status of things.They were recommended to me by friends that had used them for European moves, and I would do the same.
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December 2023 by Shane Robison
Alicia and the team were phenomenal and answered all of my questions. The process was very smooth and I plan to use them again in the future.Update: Received my package and all the items in great shape within the time frame suggested. James and the UK team were fantastic and the delivery team was class. Very happy with my service!
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November 2023 by Didrik Nordström
UPakWeShip moved our stuff from California to Spain which took ~8 weeks. We used their U-crate 100 which was easy to pack. It had a couple of scratches on the outside but all our stuff were intact. It's a bit of a self-service thing, so you still have to pack and unpack on the street/curb if you're in an apartment. The big upside is transparent up-front pricing and lots of resources directly on their website. Everything else was handled through swift and helpful email support.Most competitors are stuck in the 1900s. You have to call for a quote and talk to sales reps. They are known for up-charging you later, or pressuring you which is easy because most people don't know anything about the shipping industry. You have to supply your own box or crate.The only thing I wished for is that pick-up/delivery window could be more narrow. 10am-5pm (or similar) is a big commitment in a residential context with public streets and limited parking/loading spaces.
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November 2023 by Alan W
I found UPakWeShip to be an excellent service. From my first inquiries to final delivery, Communication was clear, concise, and timely, Responsiveness was awesome. Every step was coordinated. From salesman to scheduling, to pickup, to shipping, to arrival to delivery. I was kept well informed and felt very comfortable with the entire process.Thanks for making what could have been a nerve-wracking process very smooth and effortless.
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November 2023 by David Taylor
uPakWeShip was absolutely great. They were timely at every point, getting us our palette for the uBox100 in just a couple days, pickup right on time, and our goods from pickup > doorfront delivery only took 8 weeks, all at the best price we saw for any shipper.James R and Alicia H were both very communicative and took care to ensure we had what we needed, sent clear directions, and gave updates on request consistently.I would highly recommend this service for anyone looking to relocate internationally!
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November 2023 by Anibal Martinez
Terrible experience. They assigned us someone at the beginning and they did not know anything. We were shipping our things to NZ for the first time. Be aware that they have no idea what they are doing and their communication is extremely bad. So many things that happened to us, as of for example broken things and extra charges from customs etc.
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October 2023 by Paul Lethbridge
So far so good. Considering using this place for an international shipment. Customer service has been very responsive to date. I'll keep you all posted on how this goes.Updating this review now that my stuff has been delivered in the UK. In summary WOW! The U-Crates were delivered in perfect condition and took just 4 weeks. It was an easy and stress free process. I can highly recommend UPakWeShip!The most challenging part was what to do with the huge cardboard boxes and pallets after unloading. A trip to B&Q yielded a new box cutter and an axe and I was able to cut down the boxes and get them to the recycling facility. Note that the cardboard is incredibly thick and very good quality so make sure you have a bunch of new blades available for the box cutter/Stanley knife. The pallets are now kindling for the wood burning stove.
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October 2023 by Wm Wn
Having moved several times internationally & for another move from California to Netherlands, I was looking for something between full housing goods movers & just luggage. UPWS came through as a solid solution. The U-Pack100 pallet kit was the right size/volume for my needs, straightforward to build/use, and the pickup and delivery on both ends and status in between was overall good. Communication & scheduled dates could be a bit better but in the end they were responsive & worked through it. Between a high-4 to 5 stars....
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October 2023 by Brian Marshall McCreery
Can only but give the Company a 5 star + rating. From beginning at the hands of Alicia Hawk right up to the end, the service was impeccable. One's treasured goods that you hope are going to arrive intact and secure, you find that they do, as if they had never left. The paperwork that might have been a little daunting, Alicia was always at hand to help. The fear that the ship might go down in a storm or the customs who might steal your goods, it just never happened.I am content
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September 2023 by Jay Graham
This is the 3rd time we've used UPakWeShip, easy to deal with, responsive and timely with updates on the process. From initial contact through navigating customs declarations and keeping us updated all along the way, excellent. Our coordinator, Ryan, goes that extra mile to ensure the details are correct and the shipper (us) is fully coached through the process. Highly recommended.
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August 2023 by Melissa Galvao
We had no idea what to expect... a Google Search on 'how to ship from US to Portugal' brought us to various sites that I actually reached out to but had received delayed or automatic responses. UPakWeShip was the first and only site that had video's and direct answers to my specific questions. I heard back from someone (A PERSON - not a computer) within 24 hours. I know I shouldn't say this but I was so grateful for the human interaction and level of knowledge that I didn't care what their services cost ?, I was going to use this company. In all fairness, the quote was competitive, not the least expensive and not the most expensive. When we made our appointment to go to the Walterboro Terminal in South Carolina, I was anxious and nervous because I had never seen an operation like this. It was a HUGE metal warehouse (no air flow and no air conditioning, so dress appropriately). The staff there are like family, literally after one afternoon, they have been invited to Christmas Dinner. They were kind, thoughtful and genuinely wanted to make things as easy as possible while we organized and packed our crates.I would recommend and sing their praises all day long. Moving to another country carries many stresses and the Team at Walterboro made sure that this one major part (2800lbs of household goods), was not going to be a worry for long. Thank you isn't good enough so please know, you have friends in Portugal, a free stay to any of you who end up on our side of the pond ?
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August 2023 by Edward Schaller
I am happy to say I had a completely smooth transaction with these guys and would definitely recommend them.Everything was as described. There were no hidden fees and I had no problems with the pickup or the shipping of my two U-Crate 100s. The amount of communication I received at each step of the process was excellent and each person I spoke to was very friendly and helpful, especially James and Karlee.It's not an especially cheap service (shipping in general), but *everything* arrived unbroken, even the wine glasses. So it was worth it to me in the end to get all of my stuff back in perfect shape and with no headaches.
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August 2023 by Jennifer Jacobs
Our experience with UPakWeShip was great. We packed 3 UCrate 100s and shipped them from NC to Portugal. Everything arrived on time and in once piece. Alicia was our point of contact and she was always available to help answer our questions. We would highly recommend!
