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November 2023 by Jerry Andrews
Needed help with setting up tv to internet and the young man was very knowledgeable and helpful
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September 2023 by George Lloyd Smellie
I want to highlight my customer service representative Justice from the orangeburg location she treated us well and made us feel at home. 5 stars for you Miss Justice Briggman. Love you Justiceeee
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August 2023 by Andrew Sloop (Andy)
Service drops completely randomly, and you don't get anywhere near the speed you pay for. It feels like using dialup in 2023. This is the 21st century, the internet is critical infrastructure, how do you mess it up this badly?
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August 2023 by Ron Gotgame G
Great service but will not visit again
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April 2023 by Lizzy W
The staff was very helpful
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January 2023 by Quantella Keitt-Lambert
Well..a month and couple weeks ago..my NEW phone went baserk && their assistance with maintenance of my phone was DEPLORABLE...I just got that phone like 3 months ago && these ppl had no RESOLUTION but to tell a customer->(ME) that they don't fix phones call in for an insurance claim...Long story short.. CUSTOMER SERVICE is ?-(trash)..every department including the techs were just UGGGHHH..I had to send my phone to the manufacturer to get fix && of course SPECTRUM don't do the loaner phones..so I purchase another phone until my phone got sent to another state to get fixed. SIDE*EYE to SPECTRUM..the money grubbing, unprofessional ppl...WORST EXPERIENCE EVER!!..DO BETTER PPL
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September 2022 by Joshua
Scheduled appt and it was so much easier
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July 2022 by Willie Brown
Some of the young ladies at the store need training on customers service
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July 2022 by Devin Glover
Going on 12 days and no internet installedTechs are lazy and not doing their jobsWorse internet services to have periodI get different excuses everytimeI'm being told anything to just get me off the phoneAnd it's always the same thing we can't do this or thatI suggest att instead
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July 2022 by Corey Sumpter
God awful ? customer service. My cable box went out and would not power on. I took the box back to the store and the associates waited until I signed in to kick my wife and I out the store saying they were close. We are completely done with spectrum.
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September 2021 by Shawn Simpson
Pretty good customer service experience
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September 2021 by Billy Storer
Not at all as advertised. Cable is out on a regular bases and the same with the internet. Seems like there always are issues in my neighborhood, they are always “working to get it fixed”. Wish I could get some other service provider but unfortunately the only other options available is dish and apparently that’s not any better.
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July 2021 by Gretta Savage-Hill
Excellent customer service especially Regina, very friendly very knowledgeable and makes sure u understand what to do before u leave. All done with a wonderful personality and smile. I would wait in line for her, she took lessons from Chick-fil-A ‼️
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May 2021 by Cynthia Goodwin
Good Service
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April 2021 by Mind Elevation
Issues with network but overall best connection and services
