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January 2024 by Camille Pihourova
The people that work here are wonderful! The beds are great. It's very clean. I just wish the spray tan was working. But I'm sure they'll have it up and running soon. Great selection of lotion and competitive prices.
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October 2023 by Lia J.
It was my first time ever trying a tanning bed and the lady at the front desk was beyond nice as well as helpful with getting me set up. I got the smallest package deal which only includes one of the beds they have there but you get what you pay for and I don't need anything fancy. Definitely recommend for first timers.
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October 2023 by Katie Campbell
Prices are absolutely ridiculous. Don’t know how they’re still in business. $75 for a base tan with no additives. I was stunned. Shouldn’t be that expensive for a machine spray tan that takes hours to show up. If you want customers, lower your prices and stop ripping people off. Not to mention, the employees are snobby and stand-offish!
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September 2023 by Bill McIntosh
I have a membership at PBT in VA and came to NMB on vacation and was told I could not tan at NMB because I already have a monthly membership at PBT in VA. I offered to pay for a level 1 tan for $17.50 and they could not assist.They told me I would have to tan somewhere else. I was very disappointed that I would receive such poor treatment as a long-standing PBT customer.I ended up going to Tiki Tan, got a level 1 bed for $5, and was tanning in just a couple minutes. Happens to be the same bed that PBT uses and charges $17.50 per tan. Tiki Tan was cleaner, the individual door locks work, and the bathrooms and tanning rooms are another level, more spa like.I received the tan I was hoping to receive at PBT but paid 1/3 of the price, had a much better experience, and the face tanner actually worked at Tiki Tan. Hands down, Tiki Tan was a better experience by a lot. Wish they were in VA.
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August 2023 by Carolyn Hunt
Don’t waste your money!!! I sign up two days ago i went to today and was told i could not tan until 1:30pm today. I ask why and was told they have a 24 hour policy. I can’t do 1:30pm i am here now! My schedule varies and i may tan in the evening and then be back the next morning. I have to go when my time allows…. I have tanned for 20+ years and have never been told i had to wait 24hours…. I was told i could tan unlimited 7 days if i wanted to. I was Never told about a waiting period of 24hours. Needless to say i will be canceling, beside I was not impressed at all with the facility nor the staff, no customer service at all. I gave one star because i had to! I would rate -2Update- was told to cancel i needed to come in to sign something. I ask if my husband would be able to come in and sign for me. I was told yes, i gave her his name and said he would right up there. He got there and was told there was nothing to be signed. He was ask why i wanted to cancel, he told her i was not happy and to cancel another girl in there said i wanted a bed upgrade (not true). When he ask for a refund he was told they don’t give refunds I would have to wait 30 days. I paid 67.38. Dont go there you have been warned….
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June 2023 by GABE
I feel like a dead roach after hearing about this place. Total waste. Get your refund and avoid at all cost. Always a long wait time, unqualified and cheap labor staff hired here clearly. No customer service and unfair business practice.Service: Sunbed tanning
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June 2023 by Angela S.
The short version.. have been a member at Ultra Tan over 10 years, never had problems. I have found Palm Beach Tan to be an unorganized business mess, especially the North Myrtle Beach location. Possibly the worst customer service I have ever experienced in ANY salon anywhere. The answer" I don't know what to tell you" .. when trying to tan and another person used my account is unacceptable. It's not rocket science but in business, that's probably not a good answer for continued business.
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June 2023 by Ashley L.
Buyer beware DO NOT purchase any subscriptions from this company. For one thing everything is overpriced and I ve been charged over $150 for services I can not use and they refuse to cancel my subscription. Saying I owe $40 for a denied monthly payment yet haven't used these services in months since or during the missed month. Cancelled my whole bank account because they refuse to cancel unless I pay another $50 so making it a total of $200 in charges and haven't used in 3 months and I cant use the services cause I owe yet are still charging me every month! Crazy and scammy if you ask me HIGHLY DO NOT RECOMMEND and will make sure to spread the word. The beds are garbage and when called to speak to a manager they told me only they can contact the manager and there was nothing they could do for me! Complete BS thank Palm beach tan for your terrible customer service!
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May 2023 by Laneea S.
So i hate to be that person to make bad reviews on line. However the beds suck. Yes i got a low package because u guys went up on prices for the same old beds but that still is no excuse Especially with the bulbs sitting in the back room. Now to top it off my card was not taken, agine not my fault. Then u charge me a late fee on top of that. Going on 2 months now still not even getting what i paid for. Then turned around and paid 38.00 for bed because of 7 bulbs out in my so called pack bed. Oh also i was informed that i was given bed 4 as a Courtesy upgrade. So today i was put in a bed that was so little and was from 1999 are u kidding me. The worst tan place ever. Sooo i canceled my membership and went to planet fitness. Lol for 25.00 for the black card i get all level beds, 2 level 4 stand ups,red bed, massage chair water blast massage bed and a chance to hit the gym if i want and its open 24 hours. Oh and no bulbs are out
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May 2023 by Barb Kelly
Maybe the best spray tan I have had. My legs look so moisturized, which is usually a problem for me. Very happy with my spray tan, excellent service at the front desk.Service: Spray tanning
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May 2023 by Karen C.
I bought the spray tan monthly package. Wasted my money~ they have been out of medium and dark for three weeks~ all they can offer is light which is basically like getting sprayed with no color. Then they offered the 4 step spray tan but I have to pay $10 for the upgrade each time I go after they didn't have what I originally paid for by the month. The lady said she has no idea when the truck will bring what the supplies so I'm pretty much out a month's spray tan that I paid for. Guess I definitely need to find somewhere else to go!
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April 2023 by Sherri J.
Well,it's May 1st and still no new bulbs.They tell me they arrived a little over a week ago but no one has come to install them.My guess is maybe sometime this summer they will get around to doing the installation.At this point I would like to have my money back.I tanned almost every day.My package was for a year and started in mid February.I have only "tanned " a few times but I have gone by several times to check on the bulb situation. So I will repeat what was said in my previous review,this is the absolute worst tanning salon ever.
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April 2023 by Heidi
Just got a spray tan again and out of the 4 ive gotten i think this is the second time they've given me the medium instead of the darkest one which i always ask for. Very frustrating if you know about spray tanning you have to exfoliate the night prior and i use an expensive primer before hand and take a 15$ uber each way to make this happen. I pay 30$ extra for darkest and all my aditives. Im just confused why im not getting as dark as usual. I leave it on for 12 hrs b4 rinse
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April 2023 by Olivia Swaim
I have tanned at palm beaches for YEARS, never have I ever experienced such rude workers. Don’t waste your time go somewhere else.Service: Sunbed tanning
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April 2023 by David Johnson
My wife had yearly packages with this location when it was Ultratan and was always satisfied . When it was bought by Palm Beach she has essentially lost her money. Palm Beach won’t change the bulbs and they are so weak they won’t tan. They are not keeping the beds maintained and the expensive package she paid for has almost no value.She has been tanning at the north Myrtle Beach location for 5 and 1/2 years with no complaints until now. Palm Beach Tan has 0% interest in customer satisfaction and 100% interest in their own profit.This,in no way is a complaint on the nice women who work at this location. They are great and are always polite and very capable of doing their job .Palm Beach Tan should be ashamed of how they are treating their customers and I doubt it will take long for the people of this area to stop throwing their money away here unless PBT makes some radical changes.
