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February 2024 by Marquis “Flamez”
Location is inside the general store to the left. Yes, the cash register. I do not know how someone gave this place a 5 star. You can't really even find this place without calling (if they pick up) or asking people in the area. They aren't even a full U-Haul service, so they don't care about us customers. I would recommend going to the U-Haul up the road. 2155 Credit Union Ln, North Charleston, SC 29406. If you do full work with their services, you would just lose more money than you would like. Just save yourself the headache and go to the other one.
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January 2024 by Lynda T.
Highly recommend the Uhaul on Credit zUnion lane by S.C. Federal Credit Union in S.C. They have everything for all your moving needs including hitches installed, packing material for everything and a wide variety of trucks, vans and trailers. Also very helpful, efficient staff !!! 01/06/24
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December 2023 by Valarie Winkleman
This location is nothing like the big uhaul down the street. I accidentally navigated here and was struggling to find the office. I had called about a million times to try and get help and no one answered. Said they were open still but the phone was ringing and ringing. One call would’ve helped immensely.
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April 2023 by Collin S.
No one here speak English. The lady on the phone hung up. After I finally found the entrance in a convenience store (no signs) the cashier didn't know how to process the U-Haul and need to call the lady that hung up. Then proceeded to check out five people buying cigarettes instead of getting anyone to help rent.
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January 2023 by Steve Gittens
No problems with rental
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October 2022 by Jerry Allison
Very easy to get to and simple to grab your trailer
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August 2022 by Haley Pellan
I will NEVER recommend Uhaul Ubox to anyone moving in the Charleston area. The staff managing the Ubox rental in Charleston at Rivers Ave are the absolute worst. In fact, my parents had a Ubox delivered in Mount Pleasant, and the woman delivering the box finally arrived at 9pm (outside of the drop hours), did not give notice and placed the box in front of the gate in their driveway so they couldn't open the gate or access the cars in the garage for three days. Our experience was even WORSE. The same woman delivered our 3 Uboxes at 9:30 pm (way outside of the drop-off timeframe), and it was extremely loud, she backed up with the beeping noise the entire way down the street for each box. She was rude, and neighbors were coming outside to see what was happening, which was very embarrassing. To make things more traumatic, she was supposed to pick up our boxes on Saturday and arrived at TWO THIRTY AM!!! Of course, she woke us up immediately and the neighbor's lights started to turn on as well. Not only was the machinery loud, but she was also screaming to someone on her phone on speakerphone. She then hit our box into the side of the house, it was dark and very dangerous to be operating machinery at this hour. I will NEVER use Ubox or Uhaul ever again for a move in Charleston and will continue to tell this story to those considering Uhaul & Ubox.
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July 2022 by Brandy
Way too much for rental and does not offer hourly rentals. Ppl were nice but iffy. I recommend going to the actual store 1 block away.
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September 2021 by Gigi Z.
I made a reservation thru U-Haul for a pick up truck. When I went to pick it up the very rude lady said U-Haul doesn't open until 11:00am. I explained I made a reservation for 10:00am. She proceeded and called someone and spoke in a foreign language which is rude. She hands me the phone, the lady on the other side asked me for my zip code and I told her I am putting the reservation on another card. She takes my card and says oh there is an alert from U-Haul and we cannnot rent you a truck. I said excuse me I always rent from U-Haul and I have never had issues. She said I am emailing you right now and you can call them. I tried calling from my car and it took long so I walked back in the ayote. Now there is a man. He asked me my name and then he said you have a reservation for a pick-up truck and I said yes. He then said all my pick up trucks are not working. I left needless to say. I called the U-Haul by my house and luckily they had one and I had no issues. DON't rent from Red and White they are rude and should not be U-Haul dealers.
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August 2021 by Tony Coney
I called them to report a UHaul hit my vehicle and ran from the scene. They hung up on me. When I called back they denied they hung up before I could say hello.
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July 2021 by Clifford Moore
The man, and I'm giving him to much credit by calling him a "man" is a thief. We rented a truck through the national registry expecting to pick up a truck at a certain place, however we were to go to this place to get the truck. We rented for 2 days. Upon returning the truck before our allotted time this thief was not there and the lady there had no clue about truck rental and could not give us a receipt. This was before 11:00 and we had until 5:00 to return the truck, so we were still in possession of the key and returned at 4:30. Upon returning the "man" said he was going to charge us for 3 days rental and not 2 days.Then the "man" charged us 99 cents per mile when it was supposed to be 79 cents per mile.After leaving we recognized that we were charged for an extra 97 miles. This "man" was very rude with no professional customer service.I recommend that Uhaul take away their name brand and never even shop at this place for anything. A plain common thief is what he is. Certainly not a man.
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January 2021 by Mandi Hart
The staff in the grocery store are not very friendly or helpful. The person helping me hook up closed trailer could not figure out how to hook up the lights. He told me to go to a different store down the street with no lights on the full 6x12 closed trailer too see if they could me. When i dropped off the trailer no one was available to help unhook it so my husband and i had to unhook it ourselves with no dolly or support. I do not recommend using this uhaul dealer.
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November 2020 by TOMMY Bryant
Trucks are nice and clean
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November 2019 by hollie bolen
This place doesn’t even deserve one star! I talked to a lady the 1st time I called, she answered the phone an said yea! I began to tell her what I was looking for & she then replied again with yeah! I said ma’am do I need to callback are you busy? She hollered once again with yeah! So I hung up. 2nd time I called I spoke with a man who didn’t speak hardly ANY English & when I asked to speak to someone who spoke English he hollered & said why you call & I couldn’t understand the rest of what he said and he hung up on me! Soooo rude & unprofessional
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October 2019 by Christopher Mills
Terrible, I pre reserved everything online and they had almost none of it ready. Decided to just bite the bullet and take the truck only to find out when I got home that the back was filled with wooden pallets and trash. Just go down the street to use the proper uhaul place by the credit union, avoid this one at all costs!
