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September 2023 by Debra Coulter
Unbelievable service! Mechanics and customer service A++Thanks Rob!Ed and Debbie Coulter
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August 2023 by Sue Ginsburg
Trey and his team are knowledge and truly want to fix your car in the safest and best manner possible. They explain things so you understand them. They are responsive and reliable. I am a new BMW owner and will have Total Mini and BMW do all my work. They are knowledgeable and honest and don't want to waste your money and that's what I want !
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August 2023 by Sue G.
Trey and his team are knowledge and truly want to fix your car in the safest and best manner possible. They explain things so you understand them. They are responsive and reliable. I am a new BMW owner and will have Total Mini and BMW do all my work. They are knowledgeable and honest and don't want to waste your money and that's what I want !
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August 2023 by Tanya T.
My mini had an ac problem and was not working at all in the dead heat of summer I saw good reviews on this shop and I'm very pleased I took it there. They were awesome at getting me through the issues as many components were bad and had to be replaced The communication was outstanding and Chad answered all of my questions right away every time. They saved the parts that were replaced so I could actually see why they failed and also guaranteed their work for 1 year. I highly recommend this shop!
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July 2023 by Mike M
I’ve been taking my two minis here for six years This is the only place in Charleston I trust to take my mini. They have the best service, they know exactly what they’re talking about and they don’t gouge on prices. If you have a mini or a BMW this is the place to go.
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May 2023 by Polina Planova
Amazing customer service. Reasonable prices. Rob took great care of my mini. Thank you!Service: Auto engine diagnostic
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May 2023 by Marc Plante
Very solid BMW and mini repair expertise and they're very reasonable about their business and pricing. They provide incremental estimates if they are troubleshooting an unknown problem and detailed quotes due and job. I own a 1997 M3 that had an obscure electrical problem that kept it from starting (failed heater core valve in the HVAC. And they figured it out quickly and solved the problem. I'll definitely be working with them as my service provider for both my M3 and my "new" 2011 328i.
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March 2023 by Caleb F
I've been bringing my Bimmer here for over 3 years and completely trust the work they do. It's the first shop I've been known on a first-name basis and they give it to you straight on the maintenance your car actually needs. There's not much more I can add to the reviews.
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March 2023 by dwayne reavis
My 2nd BMW you guys worked on And once again I am pleased, Rob and tre hats off to you. Total m & b my go to shop,until next time keep up the good work
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February 2023 by Mike Gadde
Total Mini BMW saved me upwards of $6,000 for a repair. Bought a X5 that had a broken exhaust stud, pulled the exhaust system off the car and couldn't remove the piece in the head. Removing the head to extract and re-thread the hole was going to be costly as it is a diesel. Chad worked with me and we both came up with a solution to fix the head inside the car.Chad worked with his contacts and his shop BUILT a tool specifically for my engine family that allowed him to repair my vehicle without costing me 70% of what I paid for it.I historically have had strong negative feelings about mechanic shops, Chad and his team changed my mind the first time. Will 100% be coming back, if, of course, I can't fix it myself.Fair and honest people, great attitude and willing to work with the customer.
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February 2023 by Anthony Sarver
Stuck to their estimate. Completed the work in the estimated time frame. My car is driving like new. Would definitely recommend.
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February 2023 by Dr. Tim Jackson
Trey and his team are amazing! They are honest, hardworking, and operate from a place of integrity. I can't say enough good things about them.Services: Brakes
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January 2023 by Catherine Sinclair
I completely trust the owner and staff with all my Mini Cooper services. They are focused on correcting the current situation but also pay close attention to what possibly could happen if not attended to in X amount of time.They will show and explain to you in detail, backed up with high resolution pictures.(A bench outside would be a nice touch while waiting for a ride, just sayin) ?Service: General repairs & maintenance
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January 2023 by Christine Gipson
Awesome customer service, reasonable prices, and great vehicle expertise. And they seem to have integrity (no up-selling or price gouging).
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December 2022 by Nate Spann
From start to finish, Rob and the guys at Total Mini & BMW were a pleasure to work with! I'm very particular about who I trust to work on my BMW as I have always done my own repairs but don't currently have a garage or the free time to do so anymore.My 02 325i decided to strand me without warning and I had it towed to their shop. They quickly diagnosed the issue and provided me a quote for fixing the faulty battery cable as well as a full inspection report on my vehicle. Their prices were fair, the work was completed in a timely manner, and their customer service was superb! Everyone I interacted with was friendly and helpful, their shop is clean and well organized, and they even made sure to leave my car inside overnight as the sunroof was stuck open when the car stranded me.As the general manager of another small business, this is the level of client satisfaction I strive to deliver to my customers and it was refreshing to finally find a locally owned BMW shop I can trust! I will certainly be back and recommend you trust your BMW/Mini to these guys, you won't be disappointed!Services: Auto maintenance
