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February 2024 by KARMA-KAT Cosmetics
Very friendly staff. Took care of me super quick ! Didn’t pressure me to buy anything.Amazing experience. Thank you so much. I’ll be back soon
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January 2024 by Kevin Weeks
I went here to get my car looked at for an issue with my front end. I scheduled my appointment and was met by slimm who checked me in promptly. Upon inspection my issue was found and I was given a quote and promptly they began work. Was kept updated on progress. Service was excellent and courteous. I would recommend them for any needs. A client for future work needs. Check out was prompt & easy , that’s appreciated.
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January 2024 by Sandra S.
Slimm has always provided my family with the upmost customer service! We came in today due to damage to one of my front tires and we received assistance immediately and got the car back within an hour. Highly recommend going here!
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January 2024 by Solange Williams
NTB on Dorchester rd is THE BEST!! I had 2 cars to take care of today and they made my experience sooo much better than i expected for both vehicles. Quick delivery on parts, friendly and knowledgeable staff, and the price was unbeatable compared to other shops i called. Its the holidays and they really showed the spirit. Our official car stop ?
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January 2024 by Hailey
Nice staff, friendly, clean interior of the place. Efficient with the services needed. Would recommend!
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December 2023 by Mr. S Stewart
Excellent service on my vehicle and excellent customer support. They have a very knowledgeable staff.
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December 2023 by RaZor G.
I'd lik to start of saying i was looking for a place to rotate my wheels while also getting an oil change. I found Mavis tire where it kept forwarding me to NTB, which was offsetting but I came to my appointment maybe 40-50 minutes late after going to mavis tire, and soon arriving at NTB (Dorchester) I was greeted by a (busy) professional mechanic that I implied I had services appointed and that I was late, he said the next hour appointment had started and that it would be an hour wait which is understandable) so I waited. while the whole reason I was at the shop was for rotation of my wheels I also had a oil change which was done, but while in the air the mechanic showed me obvious (problems) other things that needed attention, which I also passed because of my schedule and timing of this day. and so after I confirmed and came back to lobby while truck was lifted, I waited maybe 30-45 which was less than the anticipated wait! but when dismissal time came the desk lady passed me my keys before truck was out of Bay, and while truck was passed back to me in front of the store, they politely told me to have a nice day and so forth. mechanic again, was nice enough to fill my tires up with air evenly around truck, while later I noticed they failed to even bother to rotate my wheels.... I called an hour later after my errands and noticing the front wheels still have outer tire wear, when the rear were full tread; I called the store and spoke to the nice lady up front where she continued to lie to me and confirm with the mechanic they rotated my wheels. I don't usually write reviews but this totally took me out
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December 2023 by Danielle F.
absolutely horrible experience I bought brand new tires two weeks ago and the tire pressure light never came off had to go back and they set it way too high and still had issues bc they didn't seal the tire properly so I was left on the side of the road with a flat tire. I called and the service manager told me oh well you probably caught a nail instead of why don't you bring it in so we can check it out and get this issue resolved. Obviously I took my business elsewhere. Never take your car there!
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December 2023 by Justin Binnicker
The absolute worst tire place in Charleston hence way two already has been shut down. They will not honor warranty on $800 set of tires when clearly only one tire had a malfunction. They tried to bamboozle me out of $280When I paid extra for a warranty...save yourself the headaches.
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November 2023 by Frederick German
I had the best experience here. The staff is very friendly and knowledgeable. I will definitely be back when it's time to get my brakes done. Highly recommend.
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November 2023 by Anderson W. Townsend
I have been using NTB at this location for a long time. The customer service is excellent. Ms. Read, customer service, is very knowledgeable about all maintenance issues. Her integrity is above reproach. I trust her opinion on any maintenance issue I have with my vehicle.
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November 2023 by Matt Russo
Very solid/knowledgeable customer service help - I have used NTB a couple of times. Jen and Karen are good at what they do.Likewise, the tech seems to be sharp.Good business. Well run.
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November 2023 by Keteh Nkereuwem
They managed to squeeze me in and help me with my serpentine belt and tensioner same day that I called. Karen was extremely helpful and helped explain everything. The price was very reasonable and the service was fast
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November 2023 by Jared
For a Gen Z consumer stepping into the world of auto maintenance, NTB has made a lasting impression, largely thanks to Karen. Her adeptness at breaking down complex auto service details into easily understandable terms was impressive. She presented options clearly, allowing me to make informed decisions without feeling overwhelmed. Karen's approach was incredibly respectful of my choices and budget, offering a roadmap of prioritized future maintenance that resonated well with my need for a straightforward, no-pressure experience. This style of transparent communication and customer empowerment is exactly what my generation looks for in a service experience. I'm genuinely appreciative of the care and professionalism Karen demonstrated, making NTB my go-to recommendation for those who value a considerate and customer-centric approach to auto care.
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October 2023 by Eddie Brown (Evil Eddie)
Friendly, quick service. Easy to buy and make appointments online. Will be back. Love the new tires.
