Northern Tool + Equipment has been serving professional businesses, contractors, and do-it-yourselfers since 1981, offering high-quality tools and equipment for various projects. The company prides itself on excellent customer service and product expertise, specializing in brands like STIHL, Briggs + Stratton, Honda, and many others. Customers appreciate the knowledgeable staff, with one reviewer highlighting a friendly employee named Nate, who helped them find a specific tire amidst a stressful situation. While most reviews praise the service, some express frustration with repair times, such as a generator repair that took nearly two months. However, the new manager, David Barefield, made a positive impact by addressing concerns, apologizing for the delay, and applying a coupon as compensation. Additionally, the store has shown commitment to customer satisfaction by replacing products even when out of warranty due to supply chain issues. Overall, Northern Tool + Equipment is recognized for its dedication to helping customers tackle tough jobs, although experiences can vary based on staff interaction.
