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February 2024 by Raymond Stamper
Could be much friendlier. Was not as friendly and helpful as in other states. I am from out of state trying to move here. I am also disabled. So not knowing hardly anyone here made it worse. I don't know if all uhaul places are like this one but I feel that I should have found a different one. If you are disabled or have a majorly small fixed income and over 65 I'd say find a better store.
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April 2023 by Tyler Jones (wwjdwtyler)
Stopped in today for a return, various equipment, and a trailer rental. Britt and Shawn did a fantastic job answering all of my questions, getting me squared away for my move, and dealing with a relatively disorganized customer who had to check out 3 separate times. (Me, haha) Highly recommend this location and will absolutely come to them specifically next time I need a UHaul!
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July 2020 by Ashley S.
The GM and all other employees were the best! They were super helpful and responsive! The GM especially made sure we had everything we needed and that things went smoothly.... literally was so amazing and helpful, and made a very stressful move a little bit easier for us! 11/10 would recommend!:)
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April 2020 by Ryan T.
Terrible General Manager they charged me for parts and work they didn't do, and after another location finished the work. Then when the incomplete amount was refunded I couldn't get him to talk to me instead he emailed me the recipe I already had. Fortunately the other locations manger was good enough to resolve the issue.
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November 2019 by Clark B.
I called and made an appointment to install a trailer hitch. I was very specific about what I needed. I drove to my appointment on time. I walked in to find three staff members sitting at the counter. The manager then informed me that they would not do the work today because it was only two hours till quitting time. When I complained he informed me it would be double the quoted price. The worse customer service anywhere. It's like they were trying loose business.
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June 2019 by Brandie M.
Worst customer service. I said I would pick up at 7 at a location 1 mile from my house. U-Haul called and said that they didn't have a 26 foot truck so I would need to go a few more minutes down the road to get one. Ok. So I go 20 minutes more from my house and was late picking it up by 15 mins and they won't let me have the U-Haul I ordered. Nobody told me anything about this ahead of time. I could have left in enough time but the other new location took 20 mins longer to get to. I am very disappointed!!!! In the phone with them for 45 mins and they are not willing to do ANYTHING to help
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August 2018 by Michael B.
I've been to quite a few U-Haul stores in my many years of relocation experience and I have to say this U-Haul location is the best by far I've visited. I had reserved a trailer for this past weekend online to be picked up at different location in Goose Creek, but then got a text message to pick it up at another location nowhere near my route, so I cancelled that reservation and made one with this U-Haul location. I'm glad I did after the service I received. Upon walking into the store to get my reserved equipment I was met by a friendly staff member behind the counter who looked up my reservation, took me outside to my equipment, and proceeded to help hook it up for me. She did notice I did not have the right wiring adapter, but lucky for me they sold them at the store. After hooking me up she took me back inside to fill out some short paperwork and I was on my way. When I came back to return the trailer I rented I was greeted by a friendly staff member outside who inspected my trailer and unhooked it for me. He then was able to perform all the check-in outside on his mobile phone and I was on my way. When it comes time for another U-Haul rental I'll be sure that this store is top on my list.
