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September 2024 by Gina R
Lies about service times. Don’t tell me you can take care of my car within the week and give me a specific date and time to bring it if it’ll take you until next week to even look at it because you accepted a million other people before I got there. Taking my business elsewhere, where they don’t jerk around potential customers and have rude front counter workers.
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September 2024 by Lin Geiselman
2000 F150 (350K miles) Brought in running rough. Repaired now running smooth. Reasonable charge for repair.
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July 2024 by Brandon J
Awful customer service upfront, the guy(George maybe?) was just flat out rude, as well as dismissive. like if you hate your job that much just quit. Was quick to respond rudely and claimed he was "IN THE MIDDLE OF SOMETHING..." when another customer asked him a simple question about the service provided, as well as available services... Should really get it together, the work on the back end is quick and diligent but the man in the front office just gave me bad vibes, it didn't make sense to me why he would treat his clients so poorly, and expect them to return.
I'm sorry sir, but you becoming frustrated bc of you inability to do the extremely simple tasks but even then, you just cant seem to manage is not a legitimate reason for the absolute lack of professionalism and friendliness
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June 2024 by Ariel _
Have an 08 Escalade, wouldn't start, tried everything, was on verge of selling vehicle until I found Marks. I was done with my Escalade. Previously had backyard mechanic from Facebook tell me it was my bcm then told me they couldn't flash the new bcm to the truck. The shady mechanic left me stranded and truck still not working after $200 and two weeks later with truck stranded in my driveway. I must of called 50-60 mechanics and shops even Cadillac dealership, with no luck. Either no one had the tools to flash it, or never called back(dealership) ...until I found Marks !! Had it towed and within a day Marks flashed the truck with the new bcm, truck still didn't work (non thanks to that shady Facebook mechanic), but then MARKS did a DIAGNOSTIC on my truck CORRECTLY and FIXED IT SAME DAY! My truck needed a whole new fuse box. And man, that new fuse box look great!! MY TRUCK RUNS LIKE A CHAMP NOW!!! THANK YOU TO EVERYONE AT MARKS, YALL ARE HANDS DOWN THE BEST IN CHARLESTON!!! IF ITS NOT MARKS- DONT WASTE YOUR TIME AND MONEY!! DONT MAKE THE SAME FIRST MISTAKE LIKE I DID, DO IT RIGHT THE FIRST TIME, AND TAKE YOUR VEHICLE TO MARKS!!
OUR FAMILY CANT THANK YOU ENOUGH TO EVERYONE AT MARKS FOR GETTING OUR FAMILY VEHICLE GOING AGAIN!!!!!!
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June 2024 by Tabitha Lewis
They always. Do a great job. Very. Nice. Costumer service
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May 2024 by Bonnie Sumner
Amazing service, amazing Alana on the rescue to help me with all my auto needs. Thank you thank you
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April 2024 by Renee Kerr
They were timely, and honest! I really appreciated talking to a mechanic who did not water things down, but took time to explain only if they did not think I was understanding. There was no sugar coating, but good solid work. Customer service was pleasant, and always made you feel welcomed. I would recommend them to others. They diagnosed my transmission issue, and a different issue. Fixed one issue, and was honest about my transmission, and helped provide the information I needed to make the correct decision.
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February 2024 by Trenton Lewis
The people here are great Gary, Tito( sorry if spelled wrong man) but they are the best. They are responsible and respectful they are a little expensive BUT 100% worth every penny for the quality of work they do. They are the only mechanics I trust
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February 2024 by Penny Wingo
This place rocks!! In and out same day and good rates! Good location. Definitely recommend ??
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February 2024 by Matthew Selepack
Love these guys. Tito is always looking out for us at Charleston Performance Solutions!
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January 2024 by Paul D
From Elaina up front to Ron, Tino, and the mechanics in the shop Outstanding service. I bring my fleet of gas & diesel svc trucks and medium duty rigs here. They do a thorough job with general maintenance, diagnosing, and repairing any problems. Highly recommend.
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November 2023 by Chaz G
They are professional yet casual establishment very friendly, knowledgeable and work fast n efficiently. The service they provided me was relatively simple and completed in 10-15 min.Thank you ,keep up the good job
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November 2023 by Richard Petty
Called with a request for an estimate. Provided information.
A week later and nobody has called me back.
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October 2023 by Jamison Howell
Refused to work on my vehicle because it's old... their Google ad lies and there website does as well I believe they should comp. My tow to the second shop since my yoke broke after hours and I went on adds by Google ND napa ND marks ?I'm not at all happy or anything with this situation but he will FAFO....
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October 2023 by Tammy Yoho
Did a great job, friendly and affordable!
