This LensCrafters location at Northwoods Mall is noted for its fast, friendly, and professional service. Customers highlight excellent and thorough care from the optometrists, who take time to explain exams and answer questions. The staff, including the store manager, is consistently described as amazing, warm, patient, and helpful in selecting frames and keeping costs minimal. Many reviews mention exceptional customer service, with staff going out of their way to assist, even during holidays or after standard hours. The business provides comprehensive eye exams and a wide assortment of designer brands. They accept most vision insurance plans and all prescriptions are welcome. Customers report being very satisfied and highly recommend this office.
My rayban wayfare decided to short out and did not work, they had expensive prescription lenses in them. For free they removed the lenses and put in the factory lenses. Now can return them and get a new pair. Great Service
March 2026
Excellent Service. All employees were very helpful and informative. 5 Star
March 2026
The Dr. Explained everything about my eye test and listened to any concerns I had. I was extremely happy with the service I received.
