-
November 2023 by Ceejay Gamble
Recently contacted my bank about receiving a double courtesy fee charge as a result of a previously cancelled subscription being charged to my account. I was not given a concrete answer on how to solve the issue when I contacted the help line number i was provided with. Additionally, I was given the run around and told to visit the branch in person to dispute the charge after several times mentioning that I am currently out of state for school and will not be home for two more weeks. As an alternative solution, I was instructed to contact the branch directly for more assistance to which I requested the number and was informed that they could not provide me with numbers to any of the branches. I would love if someone could provide me with actual answers regarding how to have my $70 dollars returned to my account. Thanks.On a separate call I was told to dispute with the merchant which clearly anyone with a brain would attempt first if they wanted their money back. Safe to say this bank does not have your back.
-
October 2023 by Reginald Dean
Janet, provided great customer service, upon my entry of Rev. Federal, Credit , Union, on Rivers Avenue, North Charleston, S.C. 10/3/2023, Janet is so kind and professional, she exceeded my expectations. Rochelle is one of the best Managers every. Rochelle is very constant her professionalism and excellence, she and Janet are one of the main reasons I continue to return to the North Charleston, Branch.
-
September 2023 by Maureen Dakalis
Just moved from Chicago to North Charleston, SC and was recommended to open an account at REV Credit Union.Christina Mueller was my member advisor and I could not be more pleased. She was extremely pleasant, professional and knowledgeable. She went above and beyond to make this transition seamless. Thank you Christina for welcoming me to REV and SC.
-
September 2023 by Wynter Richardson
I went into the branch at Rivers Ave to see what was wrong with my debit card and I met this lady name Candy. She was wonderful. She helped me with fraud and gave me a new debit card. Thank you for the help Mrs Candy. You were great.
-
September 2023 by Jasmine Floyd
Becoming a new member at REV has been a wonderful experience. Candy was very helpful and informative with my transition to a new bank. This was definitely a 10/10
-
September 2023 by Dan Segovia
Unbelievabley slow loan services. Today August 25 2023 its been 1 month "working" with them. About every 10 days they respond. I would go elsewhere but I've committed and turned down others "3 weeks" ago. Feeling stupid right now.......
-
September 2023 by Michael Mason
Open up a new business account was easy and fast. There attitude was excellent and friendly. I would do it all again
-
September 2023 by Iyana G
Rochelle is very personable, and she takes her time and makes sure you leave satisfied with all your needs.
-
August 2023 by Ashante McNeal
Rochelle was an amazing help. Her positive attitude and her knowledge on the best options to assist were top notch. I really appreciate how she handled me and my situation. She is one of the best this location has to offer.
-
July 2023 by David Ard
Because of a glitch in the system it had me owing way more on my CC than I owed. I spent more than an hour online without any assistance. Rochelle (?) and her trainee resolved it in 20 minutes. 1st class and handled my impatience perfectly.
-
May 2023 by Quanzy Please
Never can get in and out in a timely fashion. Line LITERALLY out the door, and tellers are watching a machine count money. No acknowledgement to the people standing there (30 minutes for me) as to what they can't assist, or give us a time frame. I will gladly drive the 20 additional miles to the Summerville location in the future. Now I'm late to work, do better Rivers Avenue.
-
August 2022 by Symone F.
My experience with REV(Heritage) FCU I have been a long-term member for 8+ years now. To start with the positive, the customer service from the tellers at the Goose Creek location has always been professional and kind and the staff that works the call in member line are professional. They monitor their cards/accounts with great security. However handling the services themselves has proven to be a challenge. REV goes through constant updates/changes with their company, cards, systems and it poses much inconvenience to their members. Information I think does not get communicated well from one staff member to the other. My experiences that have lead me to the conclusion to close my accounts with REV have been:~The few times in the 8 years I have been a member, I've needed a new card and went to the branch there is constantly an issue with their card machine~Less then pleasant experience opening a secure credit card, from an unpleasant staff member Maria at the Rivers Avenue location. She left my application incomplete which made the process take longer than it need too and I had to run around between two branches and deal with a whole new person to get the application completed.~Being an 8+ year member and having my name misspelled on emails and having to contact the member line to correct that. Left me feeling like I was not a valued member.~My debit card was compromised so I requested a new one June 2022 using the member line. When I got the new card and started using it the accounts on which to pull money out of was not lining up. I'd swipe the new card but on my mobile app it would show it coming out of the wrong account and it transferred money from my savings to cover that complete cost. That was frustrating and inconvenient to have to call and get that worked out.~Lastly when my credit and debit card got compromised I was told I would be sent new cards in 10 days, I received my debit card but not my credit card. I made that request late June 2022. It is now August 2022 and I still have no credit card. I have been contacting REV many times in that time span. When I made the initial request in June 2022 I was not made aware that the company was going there a conversion and that my new credit card request could not be able to be processed until the conversion was complete. Every call after that was giving me the run around of it should be there next week and no one was able to tell me when the conversion would end. This last call attempt to get information about by credit card I spoke with Assistant Manager Mrs./Ms. Andrea, who was helpful and professional, I found out the conversion had been complete. Which I had to contact them to find that out. I'm finally told I will be getting my credit card, 2.5 months later, I sure hope so this time. I wish there was better communication on the REV end about what is going on and how my request was getting handle and most importantly had I been made aware of the conversion when I made the initial request my response to this situation would have been different. But this almost 3 month inconvenience was the last straw for me and I plan on closing my accounts here and finding a new place to bank.
-
June 2022 by Kateryna Korniienko-Heidtman
Staff is very professional and helpful. And REV’s % rates for loans are great!?I only wish that the app and website worked better. Many things are hidden or simply not there. Design is definitely NOT user friendly.
-
May 2022 by Maurica Lemon
I had someone take money out my account Mother’s Day weekend through Zelle and ordered doordash. Over $1200 in transactions. The fraud department kept calling my phone to alert me, but their automated service kept hanging up allowing the payment to go through. Called customer service and they hung up on me several times after waiting 45 mins. Horrible customer support!!! A week without a card or money. My money isn’t safe here. It’s the second time in a year of having this account. Management can careless!!! Don’t call me because I’m not changing my review!!
-
August 2021 by Kateryna Korniienko Heidtman
Staff is very professional and helpful. And REV’s % rates for loans are great!?I only wish that the app and website worked better. Many things are hidden or simply not there. Design is definitely NOT user friendly.