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June 2024 by Elizabeth Dollar
My husband & I purchased a 2024 Genesis from Genesis of North Charleston. Fred & all of the management made the process smooth & informative. Fred answered all of my many questions! Beautiful showroom, too. Five star experience!
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June 2024 by Herman Dollar
My wife and I just purchased from Fred at Genesis of North Charleston and it was the best car buying experience we have ever had. The process was more informative and educational than sales pitch. I would highly recommend shopping this dealer.
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June 2024 by Isaiah Oliver
Thoroughly enjoyed my purchase experience. The sales manager Sal made things quick and easy. I definitely recommend for your next Genesis purchase!
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May 2024 by Bryan Rupert
Recently serviced my Genesis and had an excellent experience overall. Percy White was professional, friendly and extremely knowledgeable. Was delighted at how quick and efficient the overall service job was. Happy to continue getting my vehicle serviced at Genesis North Charleston.
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May 2024 by Jim Osborne
The battery on my GV80 was defective. As luck would have it, there was a nationwide shortage of batteries. Laura and the crew at Genesis did everything in their power to get a new battery and get my car back to me in NJ. Exceptional job!
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April 2024 by Jane Klopfer
Concierge Laura helped set me up w Genesis roadside assist. Our car had to be towed in after hours with possible dead battery or other problem. When I went to dealership the next morning , Laura helped get a loaner for me so I could be on my way. Thankfully after being checked it was just the battery. My GV80 was delivered to our door the next morning. I didn't even know about concierge service till now!! I will use Genesis North Charleston whenever we are in that area ! Thank you
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March 2024 by Terrance Williams
Excellent purchase experience, already experienced the benefits, and promises kept.
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January 2024 by Louis Greenzweig
The Genesis dealership of North Charleston checks all the boxes. The sales staff is friendly, knowledgeable and well trained. The showroom is professional and the service department is friendly and professional. The inventory on the website was accurate as well as the photos. I can only give the highest recommendation for this dealership. That was written two years ago. Most recently I needed service for mechanical and electrical repairs. I never thought a Genesis GV70 would need these repairs at 20K!I brought the car for repairs and a recall on November 1st!!!!!I have never been so disappointed with a service center (especially Genesis). They cannot get the parts for repair. They have my car two months as of today! I do not try to call since their mailboxes are full and I cannot leave a message. There appears to be no end in sight to resolve this repair. I do have a lovely loaner car. I think my Genesis days are coming to a close!!!!!!!!!Today marks two months and one day that my car has been in the shop. The concierge or parts department doesn't respond to emails and when I call service the voicemail say the "MAILBOX IS FULL".This is no way to operate a business, especially a Premium auto dealership.At this frustrating point...I would hope Genesis would buyback my car!!!!!!!!!Words cannot express my frustration at this point.
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December 2023 by Mike Sutton
We were going to purchase a vehicle from this dealer this week as the Genesis dealer in Hilton Head experience has not been good.After reading the reviews for this dealer ship I really don't know what to do.Both have a lousy service department and you can't get a call back from the General Mgr. Now I read that the GV80 has a loud wind noise in the cabin that they can't fixed. Who needs this aggravation.We currently have a 2023 G80 and a 2021 Audi Q5. No comparison in the cars and the dealerships. Audi dealership in Charleston was great. Genesis in Hilton Head leaves much to be desired.I guess we'll trade the G80 in on another Audi even if we have to lose money.
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December 2023 by Rosalind Greenzweig
I can’t even give ONE STAR to Genesis of North Charleston after the ongoing misery that’s happening with our 2022 GV70 (Louis Greenzweig is the registered owner) On October 31, he contacted the vehicle’s Concierge service to report that a) the electronic parking brake would not activate and lit up on dashboard and b)the electronic cruise control would also not activate and also lit up. She informed him that there was a recall issued as to a faulty fuel pump problem and that he should get the car to Genesis. We live 90 miles away, but bought this car because Charleston was the closest dealership and knew about the QUALITY and reputation of Hyundai and Genesis. Never imagined what would and continues to transpire. The car went into Genesis on NOVEMBER 1… as of today, DECEMBER 1, it’s STILL THERE and they are unable to “get parts” to fix it. The Service Department is unreachable by phone.. no one answers and “mailbox is full” Our Concierge, Laura Schroeder, is impossible to speak to and only sent us a snarky email after we contacted Corporate sources. This is an untenable situation. We have been unable to get the name of and contact the Dealership Manager and time just keeps going by. Every few days my husband gets a call saying, “we’re sorry, but we are waiting for parts” THIS IS A DISGRACE for a company that always has represented quality. I have and still own my FIFTH Hyundai SantaFe Sport Turbo.. never had any problems with the car nor Dealership. SHAME ON GENESIS AND GENESIS OF NORTH CHARLESYON SC
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November 2023 by terrill goodwine
Great experience when I took my vehicle. Staff is very professional and courteous.
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November 2023 by Michael Fratino
Enjoyable buying experience for a great product at a fair price. Sal, Glen and James were a pleasure to deal with. I bought my GV70 on my first visit so my trade in was not available that day. Glen drove 3 hours to my house next day to pick it up!!!
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September 2023 by Matt Yeates
The service department at this Genesis dealership has been the worse. I love the car itself however, Genesis service has a lot of catching up to do with the other local luxury services. Expect Hyundai service levels and worse.Recently, my sattelite radio in G80 began the intermittently work. The problem became intolerable as I was paying for a service, and not being able to get Sattelite radio consistently. It was about 75% of the time where I would be able to get the radio signal and quickly becoming worse. After an easy scheduling process, we took our vehicle in. After 5 business days of the dealership trouble shooting the issue, they said that the couldn’t duplicate the problem we had experienced. Despite the service advisor experiencing the problem first hand. The techs couldn’t duplicate the same issue. So when I called, because none ever called me back, the service advisor left a message saying we could pick up our car. With this said, I asssummed that she was also saying that the issue was resolved. After the 40 minute commute, one-way, I was advised by the advisor, when checking out that the tech hadn’t resolved the issue because he couldn’t duplicate the issue. This was amazing too me and infuriated me. After 5 days, no resolution despite both the advisor and myself duplicated the issue several times over. She handed me the keys and I immediately went over to start the car. Upon doing so, immediately experienced the same problem. So I videoed the problem and sent that video. To the advisor. Being that it was a Saturday, she said the techs were off and offered to keep the car or take it. I insisted they fix the car and return it fixed. She then contacted us the following Tuesday and said they finally duplicated the problem, and we’re going to order a new sattelite antenna. But it would take a week for the antenna to arrive and they would call us, when it arrives.Now, 3 weeks past this point, no calls or communication from them about the part. So now we’ve begun try to contact the department, in fact three times, and still no response or return call.This is the worse customer service on the planet and wouldn’t purchase another Genesis since our service experiences have begun to worsen. With this last service experience punctuating the piss poor execution and attitudes of service advisors, incompetent techs and zero follow up.Genesis North America must know that their service levels aren’t even close to the similar luxury car dealerships like Jaguar, BMW, Infiniti and Lexus. Hopefully, upper level management are also paying attention and responsive.
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September 2023 by Patrick Kronski
Wonderful product! Very excited for the new stand alone Genesis dealer coming to Charleston!
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August 2023 by Niki Kikani
Great people with great service!