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December 2023 by Abby Zlata
David and James are AMAZING delivery drivers that run our routes. Been getting shipments from them for years and they always do a great job. Patty is on top of scheduling and is SUPERB. I love Estes. So glad all my shipments can all use Estes, I never have to worry I know all shipments will go smoothly!
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May 2023 by Lexx 2552
I recently ordered through a company that uses Estes Express to ship their products. Estes was great and had super fast shipping. I received a courtesy call letting me know that my package had arrived and when I went to go pick it up, they helped me bring it to my car and also helped strap it to the roof. Everyone was super nice and overall very appreciative of the experience!
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January 2023 by Jamie Tate
Nice customer service granted my stuff couldn't be delivered which is okay cause where I live the truck could make it thru I respect that driver was sweet and customer service when I called bout a smaller truck was fantastic. I wish I had gotten their name so I could put it in my review.
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August 2022 by Justin Walczuk
Had 6 display cases delivered, 3 out of the 6 were damaged but first delivery guy was great, carried all cases in nice and easy on a pallet jack. Three new cases come with a different delivery guy, tells my employee a pallet jack won’t fit through the door, so slides broken pallets across my wood floor gouging it in multiple areas. Uncalled and unprofessional period, let alone it was done with ease the first time. Don’t recommend them
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November 2021 by Tim Morin
Home Depot contracted this company to deliver a tub to my house. The driver was extremely rude and the customer service was even worse. Be prepared for the company to tell you it’s not their job to drop something in your garage, apparently they only contracted for “curb side” deliver. They also don’t coordinate delivery times, they just give a timeframe and drop it off.
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May 2021 by Deborah Deal
The Estes Gold Medal/Expedited service is excellent along with the great customer service you receive when calling in to get a hot shipment moving!
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May 2021 by Doug and Wendy St. Pierre
stes called 5/19 to set up a delivery 5/20. they said they would be there between 12 and 4. no problem; rearranged my schedule do i could he home all afternoon. at 3:45 i went on line.. said delivery would be at 7:32... 3 stops away. cancelled dinner plans, and waited. at 7 pm it said the same. i called estes and asked about delivery. they didnt know why it wasnt delivered, but would deliver the next day. what time? they didnt know. cancelled the shipment. you left me hanging for 7 hours, didnt have the decency to call, and then expected me to do it again the next day. i dont think so...
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September 2020 by carolina girl south
Very nasty in Dispatching and "short." scheduled a pickup online - ESTES claims they "did not get it" though it gave me date and time...even notes for driver. Called corporate scheduled AGAIN, this makes 2 weeks waiting for these people to show up! "They do not have the order to pick up" AGAIN! Called Walmart and they are booking through different shipper. On initial order ESTES was late by a day because they "did not have a small truck" to make delivery. Save yourself the trouble ...use another company
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March 2020 by David Starry
Excellent service and schedules that I can set my watch by. Keep up the great work!
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December 2019 by Christopher Krejci
We have had Estes as a partner in our operations for well over seven years. This being said, we pride ourselves on choosing our partners based on a balance of both service and price point. From both sides of this equation they are second to none. They consistently provide the best value and their level of customer service sets the standard. What ever the issue I am having, I make one phone call only to my representative Tom B. and I know the issue is handled, whatever it is. Both Tom and the whole Estes team work to see that whatever my issue or need, it is handled quickly and professionally. I would definitely recommend them to everyone.
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December 2019 by William Jernigan
For over ten years, they have been the best people to deal with! Prompt service, friendly staff and very competitive rates. Office personnel even like to hear a good joke (when they have time of course). Thanks all!
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December 2019 by Dominic at AguaSeal
Great Customer Service and always gets order on time and delivers on time without any damages and at a good Rate. The Drivers and sales Rep as well as Customer Service team are a pleasure to work with. Highly recommended!!!!
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December 2019 by Heather F
Estes has consistently been reliable for both deliveries and pickups. They are always accessible and communicate well, ensuring our scheduled orders align with theirs. Drivers are friendly and efficient.
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December 2019 by Ashley Morgan
Poor poor service. They’ve canceled our delivery twice now because they say WE need to find a way to get it off the truck. (Meaning a residential home should just so happen to have a forklift???) What planet do they live on to think their service shouldn’t include taking things off the truck?
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December 2019 by Kimberly Coomber
The Charleston Estes team is wonderful to work with. They are always helpful and go a step above to help our partnered customers. Thank you All!
