Dillard's, a leading fashion retailer, is known for its commitment to style, service, and value. Located at Northwood Mall in North Charleston, South Carolina, the store offers an extensive range of products, including clothing, shoes, handbags, accessories, cosmetics, and home selections from well-known brands like UGG, Brahmin, and Michael Kors. Customers frequently praise the exceptional customer service, highlighting specific employees like Tammie P. and Erica for their professionalism and friendliness. Shoppers appreciate the knowledgeable staff who are eager to assist, reflecting the store's strong management and culture of helpfulness. The ladies' shoe department is particularly noted as the best in the mall, with customers finding exactly what they need for special events. Dillard's also responds effectively to customer concerns, as seen when a manager offered a gift card for a return issue, ensuring customer satisfaction. Overall, Dillard's provides a pleasant shopping experience, making it a preferred destination for many.
EXCELLENT CUSTOMER SERVICE AT THE COLOGNE SHOP BEST SERVICES F
February 2026
This store is huge. I found winter gloves that I've been looking for. Nice selection of cardigans and sweaters.
December 2025
This is one of the more upscale stores in the mall. The staff was very helpful. I thought the staff was paid on commission since they were so helpful but they are hourly. It's hard to find great customer service.
