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October 2023 by teresa whitlock
The ladies there? were so very helpful and nice. Becky is one of the ladies didn't catch the other name.Will be there in the morning to see Jimmy. I recommend this place very highly.
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September 2023 by Samir A. Zedan
This is the best place you can find to rent a car in any rent company. The Manager (James) is one of the most remarkable professionals I have come across at the business level. He along with his team strive to make you feel well served and comfortable. From now on I will only rent from Budget despite the fact I used to be a loyal Enterprise client. Kudos
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August 2023 by Lesleigh
I wanted to elaborate on my 5-star rating. I have been coming to this location frequently for over a year. I pick up a 24-hour rental for work purposes every couple of weeks. James provides the best customer service, and as a regular, I really appreciate how helpful and reliable his service is. It helps my day go smoothly since I am usually on a time schedule. This is hands-down the best Budget location in the Charleston area (I've had interactions with a few of them).
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July 2023 by Bryan Bain
No longer at this location. Google needs to correct they are 2 miles south now on Rivers
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May 2023 by Crysta Stevenson
I would give zero stars if I could! Worse customer service I’ve ever dealt with..I had a reservation scheduled and when I get there to pick up my rental the office is closed because they’re “computers are down”..i didn’t even get a phone call from them to let me know! Instead I sat in an hour traffic to get there! I then had to drive to the airport and pay more because they wouldn’t honor our reservation at this location! Horrible experience!!!!
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April 2023 by Cory Counts
James was great! He really saved the day for me when the airport would not rent me the car I booked due to me not having a plane, train or cruise confirmation number, even though I booked to p/u a car there and was never informed I needed this to rent from the airport. I was told to go to this location instead to p/u my rental and my trip would have been ruined if it wasn't for James! I will be renting from him again!
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January 2023 by lisa porter
I will never rent a car from anyone else. These folks at this location are amazing and go above and beyond to make sure you're car is ready.
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October 2022 by Brent W. Suttles, Sr.
I requested a vehicle reservation online the night before I needed the vehicle. The owner tried sending me a text the morning of my rental to let me know my request could not be filled due to limited inventory, but the message did not go through. So, I arrived to the office and was told about the cancellation. Once they realized the text message was not sent, the owner and an employee were able to make a couple of quick adjustments, get me in a rental, and send me on my way all in less than 30 minutes. Thank you!
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September 2022 by Shakeria Allen
If I could give them a 0 I would I booked a car/ paid for the car the day of pick up they call me to inform me that there's. I called customer service which told me to go to a different location took a 25$ uber there only for them to tell me they don't have any cars either IF YOU DONT HAVE ANY CARS LET IT BE KNOWN AND STOP WASTING PPL TIME
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July 2022 by Theresa DiMattia-Dalanas
I can't tell you just how much Becky goes out of her way to make sure you are happy...I live closer to many car rental companies non of them can compare to the service you get at Budget with Becky..I strongly recommend next time you need a rental go see Becky you will be so happy you did...thank you!
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July 2022 by Barbara Smieszek
Very disappointed with the service at this location . Reserved a car , paid and confirmed , when I came to pick it up , the lady at the front desk informs me that someone called the day before to tell me that they don’t have a car , (no one called ). She blamed the computer for the mishap . The worst part of this situation was her attitude, she was rude and condescending , offered no solution, no apology , answers to every question were angry “I don’t know “ . I mean , if you hate your job , find another one , costumer service job is not for you . Avoid this location !!!
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May 2022 by Julie Harvey
Very unimpressive customer service. Spoke to a male this morning to extend rental. He was impatient and short. Never renting from here again. In what universe is it acceptable to treat paying customers in this manner?
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March 2022 by Mariah Boomgaarden
Terrible customer service. Saved some money renting a car and spent over 2 hours waiting in line to get the car. Will never go back to this rental company as it is not worth wasting the time to save a little money.
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August 2021 by James McGehee
They literally gave my reservation away and left me and my family stranded at the airport at 11:00 p.m. at night.. Never ever use Budget rent a car. It's an excuse for a company!!!!
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July 2021 by Curt Johnson
Liars claim to be open until 6pm. We show up at 5pm to a store that is closed at 4pm. These dishonest people need to update their information
