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June 2024 by Jacqueline Mcmillian
Went to look for clothing for my husband! Staff is always nice
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April 2024 by Mary Napier
My Roommate had an issue with a pair of boots he bought online. Roman went above and beyond to help him. Excellent customer service. Thank you so much for your help and you Sir are an asset to the company
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March 2024 by Chauncey Vess
Reviews are few and far between from me. I buy boots at this place and clothes a couple times a year. I bought snake skin boot oil and it all just spilled out in my truck. I took it in there a few weeks later to just get a new bottle when I was in that area. It’s way off at the top of North Charleston and very inconvenient if you live on any of the islands. So at first they thought I was trying to get my money back, which I wasn’t. I need the product. Then an assistant manager said no problem. Came back and said she couldn’t do it because the GM said I had no receipt and the sticker the bar code was on had faded. Well two things they don’t know I know. That sticker bar code is created with heat treatment not ink, so it sitting in my truck getting hot faded it. Also, they have software that tracks your purchases and your receipt so they already had my receipt. I bought a new one anyway because i need it and bought a coat because I wanted it. If they would’ve just done the right thing about their faulty product this review wouldn’t be happening. Actually I give the AM 5 stars, the cashier 5 stars. This one star is directly placed at the feet of the GM. What a lousy culture to build at an establishment you take the helm of. Good luck………
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January 2024 by skarleth javiera gonzalez Mendoza
I love the store you find everything Vaquero
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January 2024 by Nadia Canady
Went to get a bigger size boot for my son . The lady did a return without asking me if that’s what I wanted to do . I didn’t purchase the items myself so now they are supposedly going back on a card I don’t have . She then took the boots from me and told me they don’t do store credit and she can’t give me a receipt for proof of the return . So now I’m just out of a Christmas present for my child.
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January 2024 by sam
Love this place
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January 2024 by Allison D
The selection is good, but the service could be better. When I was trying to purchase work boots, with no steel toe, the associate said look at this sign, it will tell you, instead of helping me find them. Another time I asked about a certain brand, the associate said it’s over near the front, and promptly walked away from me. When I asked about sizing me for a hat, their way was to just put one on my head until they said this is the size I need.
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January 2024 by christina t.
I wish I could give this location a better review. My first experience in the store involved an older gentleman salesperson stealing a credit card signup from the person who actually offered it to me and rang me up, and a total of four employees required to process my transaction, the last being the store manager who had to drive to the store to fix the issue. I was at the register for over an hour, and still ended up with no rewards from their rewards program (I'm guessing at the end, they just wanted the whole ordeal over with); but I was patient the entire time. I had worked in retail for over 20 years, and I knew that some days things just get crazy. My next visit to this location I was ignored by the same older gentleman and watched as he proceeded to follow a specific couple around the store, almost visibly salivating at how much merchandise they were picking out (I'm going to go out on a limb and guess that the sales have commissions for employees), so I ended up purchasing much less than I had planned on, instead going to Ariat's website to finish my shopping list. I think I have only been back two times since then, and each time, it takes a minimum of two to three people to ring up my purchase. (Most employees don't know how to process their own store credit card; the ones that do don't know how to take a payment for their own store credit card.) I wish this was a one-time thing, but it happens every time I have been there. A week or two before Christmas, I went in and the associates couldn't process the sale with my card, so I had to pay a different way, so why even have the card? Today, one person tried to ring me up; the second person had to step in to process the credit card, which took a few attempts; then I had to stand in a separate line behind people who were after me in the original line to wait for the manager on duty to take my credit card payment. If I didn't have a credit card with them, I would never go back to Boot Barn in general, but I'm not about to mess my credit up by closing an account. As it stands, I'll continue to barely keep my account active so it helps my credit instead of hurting it (today I only bought a pair of socks). To top it all off, after all of the money I actually HAVE spent in the store, I have yet to receive a "reward" from their rewards program, and I can only guess it is due to their associates not being trained or paying attention while they're using the registers. Please, train your employees on your registers, otherwise don't let the employees use them, and please don't let your employees judge their customers on how they look. I make it a habit of blending in when I shop, to make sure whoever is servicing customers is actually invested in their job; sorry, but retail management for 20+ years teaches you a few things. I'm going to give it one more shot, maybe soon, maybe not, since I live an hour away. I'd like them to get this feedback and hopefully improve. They have great merchandise, but I'm willing to pay more to a different merchant just to avoid any more hassles like what I've had to deal with just trying to utilize the perks that they themselves offer. I wish all of the employees good luck in the future.
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December 2023 by Dallas Giorgi
Purchased these boots for over $200 around a year ago. They get worn roughly 2-3 times per month and are starting to come apart as seen in the photos. Took the boots in to see what the warranty process is and there is not one. If your boots start falling apart after the 1 month mark it is your problem. Plenty of other suppliers out there that stand behind their products. Would definitely advise people to steer clear of this business.
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November 2023 by Jimbo The Coastie
Excellent location for work and western clothing. Great selection of work boots.
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November 2023 by Shelly Cluff
Excellent selection, awesome staff.. reasonable prices!! And open on Sundays!!
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November 2023 by Rossana Davis
Great, friendly service.
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September 2023 by Leanne Priday
Drove 2 hours to shop here. My daughter found the boots she wanted to purchase but needed to ask the employee for helpFinding the match. When it was located the employee for some reason asked if she had worn a pair of boots before? She replied yes. (Has been wearing boots since she was 6, now 23). Asked if that was the pair she planned on buying, my daughter replied that she was still deciding between 2 pair. Asked if she needed fit. My daughter politely replied no, that it’s about the fit on the calf. Told us that the calf can be stretched. Replied that she knew that and had calf stretchers, After this the employee started to get more condescending. Assured her that we were good and thanked her for her help. We parted ways. My daughter chose the pair she wanted. Then we shopped a bit more throughout the store. We then went to the front to get in line at the register, at this point the same employee approached again and told that we didn’t know what we were talking about. Both my daughter and myself responded this time telling her that we didn’t require the service.. waited for 10 min for the other employee to check out one person with a single pair of boots while the other continued to lurk in our vicinity. Finally we decided that this is not the place we wanted to spend our money and walked out!
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September 2023 by Scott Davis
Amazing help and service. They help you make the right purchase not just a purchase...
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September 2023 by Angela Wilkins-Springs
Had a very nice time browsing this store. As well as boots there is some pretty jewelry and clothes.