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March 2024 by Jp Parrott
The food and drinks are usually good- hence the 4 stars. The service and the timeliness are consistently horrible. The inside is never open.... supposedly open til 8... not open...
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March 2024 by DD
Yummy as always!
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January 2024 by Veronica Coe
I ordered scoops of ice cream in cups for my family and I. Upon opening the bag when I got home, I saw that one cup was deliberately placed upside down on its plastic lid. This would have been a huge mess and a waste of money for me if I hadn't been paying attention. It does not take much effort to provide good customer service in the drive thru and while packing my order.
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January 2024 by Britton McCaskill
Brought all 4 of our children for a Saturday night ice cream treat (a rarity for us) and the doors were locked even though they were still open. Nothing posted anywhere about the lobby hours and no employee in sight. Called them to find out the lobby closed at 8 despite arriving at 755. Loaded the kids back in the car and went through the drive through where you have to ask them to read off all 31 flavors for a car full of children to try to hear. Asked for a creature creation which was sold out (mind you its just ice cream with just a special topper). Then sat outside of the restaurant on the sidewalk in the cold eating our ice cream. Wish I could give 0 stars.
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December 2023 by Anastasia M.
The peppermint ice cream is delicate and perfect. They have lots of options and I found buying a pint was cheaper than scoops. Forgot about ice cream cakes! Going to have to remember for a future birthday. everyone was very helpful and nice.
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November 2023 by Lauryn D.
Honestly the way the turkey cake looked it's almost so bad it's hard not to laugh. But to say we were disappointed is an understatement. And to top it off it wasn't the right ice cream on the inside
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November 2023 by Katy Jansen
Sure know how to ruin a party! Ordered a custom cake almost a week in advance. Got the confirmation email and showed up to pick it up the day of our event only to find out that they never made it because they said they were out of Oreos? Super disappointing.
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October 2023 by Jen Crerar
I went inside for ice cream. The flavors were not labeled. I was ignored by the staff for 10 minutes. When someone did offer to help me, they had no idea what flavors they had. Hard pass.
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October 2023 by Tracy W.
My first impression when I walked in was that this place looks run down. I have been here before (last year) & it was clean & neater than now. The fridge was non-functional & all the shelves looked collapsed in the middle, unclean, glass dirty. The ice cream glass had 3-4 labels so you didn't know what any of the flavors were and when asked, another patron said "I'll have a scoop of that one and that one". The male worker (seemed like a manager) replied "which one? I mean you just said that one & they one but o don't know what you want". I spoke up & told him I would have said it the same way because there are no names on our side so we don't know what anything is. Then he said "oh I get it". The patron asked for spoons for his daughter and hisself but the only spoons they had were the sample spoons. The k-cups were scattered and unorganized. There were only a few boxes but they could have been front faced. Overall there were 3 employees there and they could've had the place more presentable- floors cleaned, napkins restocked, glass cleaned. It was empty with the exception of me and the other patron.
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September 2023 by Juliet Berry
We went to take our toddlers out for a treat and even though it says they’re open, you can only use the drive through. If they’re not open to go inside, it should be listed on the website or on the building somewhere. The flavors aren’t listed on the drive through menu, and the items we ordered were listed on the menu but they said they don’t do them anymore. They took forever to get our order out. Poor customer service. Seems like they just don’t care.
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September 2023 by Jessica Byers
Was excited to discover this location and came in for the first time with my family. Was extremely disappointed to find out that they were out of chocolate ice cream, the only one I eat. I just don't understand how an ice cream place is out of chocolate ice cream. I will continue to drive across town to either Ye Ole Fashioned or Marble Slab as they have NEVER had that issue.
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June 2023 by Shane Roberts
This location is inside a Dunkin Donuts. I arrived to find the lobby closed during business hours. Not a single person is in the store. An employee sitting outside on a milk crate stated that the lobby is closed but the drive thru is open. Another employee, with a headset on, is sitting on the ground with a couple other people behind a car. Marijuana odor is overwhelming. The scene looked like a news video of junkies passed out on a city street.
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June 2023 by Cyndi Brewer Roberts
I went here this evening and the lobby was closed. We smelled weed in the parking lot and as we were driving to the drive thru we say the drive thru employee sitting and hiding behind a car smoking week with 3 other men sitting on the ground hiding. Obviously we did not proceed with ordering and will not be back
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April 2023 by Cheyenne T
I have been sick for a couple of days now and I just wanted some ice cream and I ordered some frozen yogurt with toppings of cookie dough, mini m&ms, and marshmallows. I PAID FOR EACH OF THESE TOPPING AND GOT NONE OF THEM
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March 2023 by John K.
Had a great time at the Baskin-Robbins located inside Duncan. My Granddaughter wanted an ice cream cone and it was SO good. And just the perfect size for little hands. We went around 2:30 and we were the only ones in the store which was fun. The employees were awesome and the store was very clean and well kept. So pleased with this experience. Thank you Duncan and Baskin for the opportunity to bring family together.
