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April 2024 by Leo Robaina
Jon is great to work with, had our container delivered promptly and when we had emptied it they picked it up the next day.
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April 2024 by Jack Mahan
Jon was extremely communicative and helpful throughout the process. Would recommend there services to anyone who needs short term storage/moving support.
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February 2024 by Joe Mungo
Customer service is great, they delivered my container to my new home. They were right on time, and the driver was very nice and very careful when he placed it so not to damage the lawn or my driveway. Their prices are reasonable, will use them again if needed in the future.
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February 2024 by Natasha Cobb
I wish I would have read the reviews before I went with this company. My problem with this company is a delivery fee that they did not advertise or say anything about until you are making arrangements for the delivery.Basically the operator stated they deliver between 8-12am or 12-5pm and if you choose the evening hours there would be a delivery fee. (Times maybe a little off but you get the drift). So I said ok give me the AM non delivery fee time. So I check my account and see that I got charged the fee.Called the company to see why. I was told I picked a time which is a delivery fee applies and they can have a third party review the call and give my money back if they feel it was a mistake.I am called about the third party review (I do not believe this review happened) but we will proceed on- and I am told that the delivery operator stated there would certain times would incur a delivery fee (again I was not told I would be charged. I was quoted a price with no delivery charges just as I had gotten from the original setup.) Although the operator who setup the transaction gave the wrong information as to the delivery fee charge. These people did not want to give my money back. Do not use them.They are the Spirit Airlines of pods companies. I had the pod delivered to my home to stay for duration of usage. I was charged mileage for the pod to be brought to my home and now a delivery fee for the unit coming from Charleston SC to Georgetown SC.My question is why is there a delivery fee when the customer has paid for the delivery in the mileage charge?Don’t make the mistake I did. These people are professional robbers and know how to scam you of your hard earned money.
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January 2024 by Antony Jaap
"Pack-Rat Moving Services provided exceptional service throughout my entire move. The team was professional, communicative, and paid attention to every detail. I appreciate their dedication to making my move a smooth and enjoyable process."
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January 2024 by Shawn Dabrowski
"Pack-Rat Moving exceeded my expectations in every way. The team was professional, courteous, and went above and beyond to ensure a smooth move. I'm grateful for their exceptional service."
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December 2023 by WeedStop Milton
Nice Job
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October 2023 by Terence Willis
They turned a potentially stressful experience into a smooth and organized transition. Highly recommended!
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September 2023 by Heather W.
Pod never showed up. Movers had nothing to move & I got only a $100 refund. What a joke. I spent $7k with them for 2 pods and one didn't show. They weren't willing to compensate me for anything further. Only tried fo have another manager come over the top to make things better. This service is HORRIBLE. I will NEVER USE AGAIN.
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September 2023 by Jacqui S.
I wrote the review below about how horrible my sone and I were treated by this company. They were a "no show" twice: on 9/2 and 9/5 for a pod drop-off when we needed to move out by 9/4. Lied to numerous times that they were still coming on 9/2. No accountability and no way to communicate with the local company responsible for delivery of the pod. The 800# you must communicate with told us on Sunday that they received no communication from the operations manager in Charleston explaining the delay. The owner responded to my review below requesting the order #. They are 7997930 & 8002625. There are two because the first one was canceled on 9/3 after no show on 9/2 and then we were talked into trying again...horrible decision! Were told the first order was referenced so you would know the situation and make us a priority! That was a joke! My number is the secondary # on 8002625.The photo below is a screenshot of my phone showing how long I held while waiting for someone to assist me yesterday when no one showed up AGAIN between 8am-12pm as promised. 1 hr., 18mins. Finally hung up!
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April 2023 by Sara c
We used this company a couple years ago, and I absolutely regret it. It was very expensive, and we were without our belongings (bed, furniture, clothing, etc) for a month. They compensated us a bit due to the delay, but it still wasn’t worth it. Definitely avoid at all costs. They’re scammers. Be aware of the forms they email you too. We received multiple fake forms from an employee who wanted us to sign/pay more. When we contacted customer service, they had no idea this was being done.
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February 2023 by Brenda Barrington
Be very careful hiring this service. They claim to have low rates for storage, which may be true - but they charged us the rent they advertise, plus $75 to deliver the pod. Then, they charged another $75 to move the pod from one house to the other. Finally, they informed me today when I called to have the pod picked back up, that there is going to be a $105 charge for them to pick it up. I was shocked. I was told there was a $75 pod fee in addition to the monthly rent when I called to arrange this. When I called to have it moved they told me about the next $75. No one mentioned a pickup fee!! This means I have actually paid $790.40 for less than two months of storage for a fairly small pod. This is not a bargain. Let me add that the customer service (Charleston) was terrible. When I called to rent, I had an immediate agent. Both times I called for service I had at least a 10-minute wait on hold, and pick-up dates set far in the future. So - here you are - expensive, unresponsive, and the pod was in pitiful condition when it arrived - big holes covered with tape! (Fortunately, I had taken out their insurance so they wouldn't blame me for something like that!) Do not use this company.
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December 2022 by Deirdre Haneman
They are so amazing ! They helped us so much when we needed it! I recommend them to anyone who needs storage!
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April 2022 by Matthew
We were moving from Nashville and only looked at that location for reviews and it really hurt our move and stress level. Everything was fine with delivery in Nashville TN, BUT the local staff here in Charleston were horrible. Our unit didn't arrive when scheduled that had our entire house contents in it for my pregnant 7 month pregnant wife and 2yr old. I had to call them on the the Saturday it was supposed to be delivered AFTER the timeframe to see what was going on and no one answered. Corporate Pack Rat could not get a hold of them either when trying to go through them. My family and I were then in a hotel because all of our stuff is locked in a warehouse. The best they can do is schedule us for the next avaliable "open" date with no one else scheduled which was a week and a half later. My 20 calls to corporate could not change this to get us squeezed in. We had to drive back to our old house 8hrs away, wait 1.5 weeks, and then come back to move. Still have not been reimbursed for my movers I had to cancel the day of when my container did not arrive not to mention the hotel bills. The local office/warehouse in Charleston is horrendous. Do not trust them with your business. Will NEVER use them again and will be a strong advocate against this business after what they put my family through.Our second storage container we used was through the company Units, they were great, would highly recommend them.
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April 2022 by Elizabeth Eric
The drivers were so cordial. Even though they arrived a little later than expected, they gave us a call ahead of time to let us know, and I could see that they were genuinely apologetic when they got to our house.On the flipside, they arrived to our new house before we did, so they get some brownie points for that.