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March 2024 by Meridith Metts
I highly recommend this clinic because they truly care about my fur babies!
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February 2024 by Mike P.
We moved to North Augusta from another state in 2022 and were looking for recommendations for our pets and a lot of people recommended this place. If you ever need to take your pet to see a vet and you take them to Hammond Hills, you'll see why. Everyone there is friendly and amazing. Feels more like visiting family or friends.
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August 2023 by cheryl gilliam
This it's an awesome place to take your pets, a little pricey but they take good care of your babies
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March 2023 by Beverlee N.
The staff has gone over and above what we expected for our Gia. She is 16 and has been living on borrowed time for at least a year now. I feel like it's due in large part to the staff's ability to think outside the box. They've had her on a Chinese herbal medication for several months, and the one time I ran out, I could see a significant difference. Of course, even with an excellent staff the real rock star is Ro! She takes such good care of all our fur babies, and treats them like her own! Do yourself a favor and take your pets to Hammond Hill Animal Hospital!
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May 2022 by Beth C.
Dr. Jason Norman and the staff at Hammond Hills Animal Hospital are amazing! They are always able to work me in the schedule and take the time to listen to all of my questions. I only trust Dr. Norman with my fur babies! Beth Carter
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February 2021 by Joseph R.
The majority in this facility are wonderful and conscientious, however, I need to complain about the rudeness and arrogance of the owner and veterinarian, Dr. Jason Norman. He had spayed by dog several weeks ago (despite me requesting the operation being done by his colleague as I had already built a rapport). That wasn't the issue though. About 2.5 weeks after her surgery she was having some redness and granulomatous tissue reaction to the sutures. Instead of just saying let's evaluate her and see what's going on, his first reaction on the phone was to say this his sutures are perfect, he's never had a problem, and if there was an issue it was my fault for letting her lick her wound. Of note she wore a surgical suit for the first week and never touched it. I was quite offended by his tone. I'm still going there for now but will no longer see Dr. Norman. His bedside manner is appalling. if his first reaction is to blame the owner, I see that as unconscionable. As a physician myself, I would never do that to one of my patients.
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October 2020 by Rachel R.
Hammond Hills treats each patient like the family pet. The doctors and staff are deeply knowledgeable and compassionate--always happy to answer questions and provide education. They are also highly efficient: a nervous pet (or pet owner) will not wait long to be seen, and they provide referrals and fill prescriptions in record time. After each visit, they provide clear documentation of services rendered and transparent billing. The office is clean and conveniently stocked with many of the essentials. From routine visits to procedures and complex medical conditions, their love for animals is evident in their exceptional care. I would give them more than 5 stars if I could!
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January 2020 by Pam M.
Staff are so caring and love their patients! Excellent communication between staff and pet owner!!!
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January 2020 by B 3
Great customer service and quality care for my animals. They are upfront and honest.
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May 2019 by Virgil H.
This veterinarian practice is the best I have ever seen and I have owned pets as an adult for almost 50 years. This place is so very good from the front desk to the veterinarians. Starting with Ro, the receptionist, one is greeted warmly and by someone who knows you and your pet(s). The waits are never long for appointments. All the assistants are wonderful, they truly care about both the animals and the pet parents who are often worried about their pet at a visit. They all know how to handle the animals properly and minimize their stress. Then there are the vets themselves. I have personal experience with Dr Norman and Dr Cheeks. Both are wonderful and, now that our dog has a health condition, we have been seeing Kadie Cheeks. This is good and makes me comfortable as she has been involved from the start of the health issues and, at this point, knows our dog Maudie better than any other vet. She is very caring and professional and takes her time. When procedures are needed, such as X-rays, she explains why and understands people who are sensitive to cost. I trust Kadie's judgement completely here, if she thinks a procedure is necessary, I believe that it is. Kadie, as well as everyone else I have had contact with in the office also understand how important our pets are to us and go out of their way to explain things and why certain medicines are prescribed, etc. We moved away from North Augusta five or six years ago and there are plenty of other vets closer. But, we elect to drive to Hammond Hills and keep our dog, Maudie, with this practice. I highly recommend them to everyone. Simply a wonderful veterinarian experience all around.
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February 2019 by Roberta K.
Friendly and take great care of your pet. I have a puppy and they are very thorough. I had her fixed there and recuperation time was minimal.
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October 2018 by Christina L.
I unfortunately don't have the best review for this place. Long Read. I had been searching for another vet practice for my little angel to get her puppy vaccines. She also had been having skin issues. I wasn't sure what the problem was. The first vet a man that I saw said it was probably mites, although being a previous vet tech when he began talking about it being the contagious kind for those who don't know the difference. I knew it wasn't due to none of my other dogs nor my husband or I were exhibiting any symptoms which would have been the tell tell sign that's what it was. I knew it could possibly be the non contagious kind. He wasn't really interested in doing a skin scrape to make sure and sent me home with a sulfur wash to use on her. I used as prescribed and still no difference. Actually it got a little worse. In between this time and the next visit for her skin I had her get one of her puppy booster visits. This visit took no time at all. The tech came and got her to bring her in the back. She asked if I needed to speak to the dr about anything and I said no. The second time I came in for her skin issues I got a very young female dr. She seemed very puzzled by what my baby girls skin issues could be and reluctantly did a skin scrape after I asked. Of course it came back as negative for any type of mites. She was going to prescribe me another dose of sulfur baths and this microbial shampoo I actually already had at home. I told her I already had the shampoo at home which she was fine with. I told her the sulfur baths didn't help at all and obviously she didn't have mites. She was very confused and even asked the tech about a client who had brought in a dog where they couldn't figure out the skin issues until the finally figured something out. She was asking the tech to pull the file so she could see what they did with the other dog. (By the way they never pulled the file to double check like they said they would). So I took her home and used the microbial shampoo on her. It worked wonders! Her skin cleared up almost completely overnight! So where was this "it's contagious mange" conclusion come from with the first vet who saw her? The third set of puppy vaccines (4th visit to this vet total at this point), I had to wait almost 35 min. They finally called us back. Brought us to a room this time though. The tech seemed to not know why we were there even though she had the chart right in front of her. My opinion she should have already known what the visit was all about before setting foot in the exam room. I had to explain to her my baby girl also got a shot of Benadryl and metacam (pain meds) when she got her vaccinations the last visit. She says "oh yeah ok I see that right here now" I mean really?!?! She came back in with my little girl and they had clipped her nails when they didn't need to be done due to just having been in there for her skin issues the previous week. When I mentioned she had them clipped the previous week and shouldn't have had them done she replied in a rude tone, "well it's a courtesy". I also double checked with the receptionist about her weight when we were checking out and it was like I was bothering her cause when she got up to double check for me she rolled her eyes and sighed very obviously. So skip on to my third appointment for her final DHPP vaccines and again it took almost 15 min to get me back in a room again! The tech seemed to be all over the place again asking me why we were there and for what and it was like I was a bother to her just being there. Like she had better things to do. Totally 16 year old childish attitude! I have given them multiple visits to show me they really are better than I am experiencing but there seems to be fairly big issues in my eyes every time I go there. I will NOT be having my baby girl spayed there now either after this experience. I am going to be driving 2.5 hours back to my home town to
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September 2018 by Frances M.
We have been using HHAH for as long as they have existed (20+ yrs); from its inception with Dr. Moreland thru the current staff led by Dr. Norman. These are caring, professional, intelligent, sensitive and empathetic people. When we started there we had a total of 13 dogs from three combined households. All of them have since passed and were all treated to the best of care by HHAH. Over the years, through rescuing needy feather and fur babies (dogs, cats, bird, opossum), we have brought all of the them here. We currently have 3 dogs and a cat left and a cemetery full of beloved friends.They were each treated with kindness and the very best medical expertise. Most of our animals have lived well past the life expectancy for their breed and species and this is due in great part to the HHAH staff. The greatest strength of their service is their inclination to explain in detail and plain language exactly what they are doing any why; the possibilities and options. We have reached the age where it has become difficult to take care of the humans in the household so it looks like the current household will be the last of the line. But we will see it thru with the help of HHAH...would not consider anywhere else. And we drive from Windsor, SC (15 East of Aiken) to HHAH because we appreciate and value their service.
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August 2018 by Ben A.
We brought our childhood dog here for years and never had an issue, nice staff, you can be seen quickly, and its conveniently located. However, we hadn't been there in two years and returned recently with our new kitten. Everything went well at first, staff was nice, and we got the kitten vaccinated with only minor normal side affects. After he received his booster shot they gave us a sample of Bayer Advantage Multi for fleas and after application he had a reaction to it and started shaking and running a high fever. We took him to Hammond Hills and they began to treat him (un-benounced to us) for an anaphylactic reaction instead of a permethrin reaction. They spent several hours treating him with Steroids and antibiotics for some reason, they said they were flushing the toxins out of his system but were actually only giving him subcutaneous fluids. They didn't even have the ability to administer an IV and never told us that until the end. Essentially they held him for hours doing nothing, all the while he could have been being treated by someone who could correctly diagnose the symptoms. Finally after 5 hours of waiting we came in to get him (without receiving a call to inform of us his worsening condition) and were informed upon arrival that we would have to be referred to an animal emergency hospital. I would have appreciated it if they had of told us off the bat they didn't have the equipment to handle the situation. They tried to do their best but at the same time they weren't even treating him for the correct reaction, so that worries me that it was such a blatant and potentially fatal misdiagnoses. I would like to end by saying the staff is extremely nice and I really like the vet there, and they really do try to do their best but its hard to understand why this mistake could happen if they had the animal's best interest in mind.
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February 2018 by Julie A.
I just love the staff here. They have been in operation for 17 years. About fifteen years ago they took care of my fur baby and now they are doing the same for my new kitty. Nothing has changed here- the friendliness of the receptionist and the level of care put me at ease. I appreciate the thoroughness and suggestions of the nurses and doctor to address the issue we were having. The doctor was not quick to put her on medications, but encouraged environmental enhancements which truly meant a lot to me. Implementing their sound advice is already have positive results. If you are looking for a local DVM, I highly recommend giving this hometown clinic a visit.
