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March 2023 by Dan Dry
Cut my lumber and very helpful
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October 2022 by Alena Deni
I think Lowes corporate office needs to re-evaluate their assistant manager Sandy at the Newberry SC Lowes location. She is not the kind of person that should hold a managerial position. She is rude unprofessional and blatantly lies. I asked for a manager and she said she is it. She never advised she is only an assistant. It’s simple to say sorry the manager isn’t available but I am assistant manager. Very simple to be honest. Also she chased me down the store and my husband because I walked in with a bathtub for return. She had no idea about my receipt status or return information yet she yelled at my husband as well as over the walk-in talkie that I am not allowed to return it. She had no idea if my return was within the 90 day policy or anything at all. She literally made an assumption by simple looking at me. I wonder how she was able to make that judgment!!! She then continued to claim I have 30 days to return but I explained it was 90 day policy. I was on the 91st day. She finally after 1 hr of waiting acknowledged it is 90 days. However, I have never had a problem before for one day. Another assistant manager Doug was actually honest at least that he wasn’t the store manager was also not able to do the return. However, it seemed like Sandy forbid him from allowing it. She made her assumption as I entered the door. There was another man at the customer service area I wish I got his name. Heavier set red cheeks Caucasian man. He actually yelled at an elderly employee who came up to me to ask me how is it going. He actually told him to leave and not to speak with me because someone else is handling the situation. It seemed a lot like discrimination against this elderly employee. I wish I said something and called him out on it. I have never heard an employee tell another one to simply leave and be forbidden to ask me how is it going. I mean the tone he took as if this elderly man should have known his place not to speak to a customer. The poor elderly man said sorry I was just being polite and left. I wish I got his name. I’ll find him when I go back. Sandy and Doug both lied about how to contact corporate when I asked for their information. I have spent already almost 10k at this store for a remodel. I should have spent it elsewhere. I want someone to actually care and bother to look into this Sandy individual. I have read comments and mine is not the only one mentioning her. She obviously makes very poor impressions of the Lowes brand. I hope Lowes cares enough to re-evaluate her. She makes other customers and employees feel uncomfortable. She has control issues and acts like she is on some power trip. I’m positive I will contact corporate who will likely help with my bathtub. However, I want to bring attention to this poor employee Sandy. Most employees at this place have been kind and helpful but there a few I noticed who act like they own the store and make customers feel as if we are doing something wrong. This behavior is not acceptable and I’m sure I am not the only one to feel it. I saw other comments about Sandy specifically on google too. She really makes a bad impression of herself and Lowes.
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February 2022 by Amy King
We bought a Maytag washer less than 90 days ago. It broke. The repairman said that they don’t have parts to repair the machine because it’s so new. The manager at Lowe’s in Newberry told us the only way she would be able to help us was if were to have purchased the EXTENDED warranty. It’s a brand new machine. We are now stuck w a useless washer that we paid over $800 for. I will never buy an appliance from Lowe’s again. The short drive to Chapin to Wessinger Appliances will be worth the extra money. These are the required replacement parts for a brand new washer. Shame on Lowe’s for ZERO customer service!
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December 2021 by Mike B.
Some of the employees do try there best to help people out but others just don't wanna work I would recommend that they need to have a talk with there employees on customer service do to the fact that there was employees that weren't working they were talking looking on there phones and even laughing at customers for complaining about the service that they were receiving I stood in an aisle waiting for help had to walk to customer service desk twice to get an employee to help me out
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June 2020 by Roci M.
I came to buy sheets of wood and saw MULTIPLE employees see me struggling and offered no help. Very LAZY employees! Go to Home Depot in Lexington
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February 2020 by Kenny Hyler
Lowes in Newberry sent a contractor to come out and do this job at my house. This is the result of their work that was found following a leak in the roof. And they will not stand behind their work that they did. Would like to know if anyone else has had this problem?
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July 2019 by Kelly E.
Have always had great service at this location. Very Friendly and helpful. We are in there pretty much every weekend. Have used for delivery too and that has always been as scheduled.
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March 2019 by Danielle P.
I stopped in looking for a certain item yesterday, and waited at customer service for a while. There were 6 employess behind the counter, 2 customers, and finally someone ask me "Can I help you", I explain the item, even show her on my phone, and the clerk points out go look down that aisle. She stated Ive never heard of that before. Welp I went down the aisle, item not on shlef, I left feeling some kinda a way. Customer service is a must in any business. I will never stop again. Home Depot is my go to store normally, I only stopped here because I was in this town for a few hrs. Tip: They do have great parking for veterans whom deserve every bit of this. 1* for good parking Signed~ Danielle P= feel free to contact, the truth is the truth. PERIOD
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May 2017 by Marilyn C.
My husband and I stopped in on the way home, they were suppose to be open until 7:00pm. I was notified that they would be closing in 15 minutes, as soon as I walked in the door of the garden shop. I was only going in while my husband needed to get something for his office. Within 5 minutes, the garden shop door was locked and I was almost pushed to leave through the front doors. Seems to me that when I was in business my doors were not locked until closing time and heaven forbid that I would rush a paying customer out the door. I was going to purchase a few plants... but no, I walked out empty handed....and I ask the garden manager to unlock the gates to let me out ...she hesitated and thought better of it, then begrudgingly she unlocked the gate. I am sure this is not the philosophy of store management... nor would corporate management approve. Store management needs to get a handle on this....I have stopped here often... will no longer.
