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February 2024 by Bill Doyne
Easy pickup and drop off.
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February 2024 by Talgat Almanov
I was charged $100 dollars for no reason before I even returned the truck. My rental time was for 24 hours but after 14 hours I received an email that my truck was returned although I had the keys and never returned it. Very disappointed. Would never recommend this place.
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January 2024 by J A.
It's rare these days to get any help with anything, must less good help. Yesterday I went to try and get my furniture that had been delivered 4 days early out of U-Haul containers. I am 76 and had moved from Florida and sleeping on the floor in an empty house. Emily Sullivan is the manager of this U-Haul. If you've ever moved you know how it is visiting a Uhaul store. I never tried using containers and got a quick lesson it involves many people in other states to accomplish a simple task. No, it's not simple and they have a pretty good system and affordable. I write this to acknowledge Ms Sullivan, because she listened, had a calm attitude and quickly jumped into action to accomplish my needs. No excuses, explanations, just resolved it, instantly. I had been calling from the night before and no one got back to me. But, in one second she affirmed she would bring the two containers that day. I found a quick mover thru Waves, but they don't handle containers. She backed that trailer into my drive like it was sports car and while two grown men watched she unhooked and was gone. She stands out as EXCELLENT in my days. MOST OUTSTANDING employee.
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January 2024 by Dan R
Excellent experience. Chelsea was awesome. Extremely helpful. This is the place to rent from. Great prices, easy to get in and out off, and right next to gas station.
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December 2023 by Jeffrey Brandenburg
Great 5 Star
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February 2023 by Wholesale Fence
I would give a 0 but it's not possible. To make this short and sweet I rented a trailer and the door was not working properly you couldn't open it and you can't shut it properly. My guitar and belongings fell out on highway 501 I would stay away from this facility and go to a different company.... Ryder or Enterprise would be my choice....
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February 2023 by John Shidel
Propane fill station cannot accommodate on- board tanks in motorhomes.Associate attempted to move equipment to maka a path thru the grass to the back of the building where the propane tank is located, but unsure if our Class C would fit; and indicated being unsure on how to fill an on-board vehicle tank.
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August 2022 by Mindy Thomas
Martin’s customer service was wonderful. He far exceeded what was expected. Parkwood’s student ministry is very grateful.
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August 2022 by Bonnie King
I went there to grab the last few things out my storage and I had been locked out of my own unit which had been fully paid even a month in advance. I asked the lady what would have happened had I came after hours and couldn't get into my unit and just kept making excuses..her customer service is horrible.
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January 2022 by Susan
This U-Haul location provides superior service. The mgr, Martin Ertl, goes above and beyond in serving his clients. He is friendly, professional, and competent, and also very kind. He was so helpful in consolidating my containers and setting up an excellent moving service, that I really can't say enough, thank him enough, for all that he did to help me, a single senior citizen, manage an interstate move. He's great. I will use this location again and would highly, highly recommend them
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October 2021 by Christopher Remberg
Martin (manager) and his crew are the best! U-Haul screwed up my U-Box order twice (on the same move, btw) and I got zero help from anyone at U-Haul for days. It wasn't until Martin stepped in and got everything organized that I was able to get my U-Boxes where they belonged and unloaded. I give the whole U-Box system a 1-Star rating because it was nothing but a headache, but this U-Haul location gets 5 stars!
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October 2021 by Shaun Abrams
This U-Haul location is amazing! The staff went above and beyond to accommodate my unpredictable schedule and even made a quick and courteous substitution when I needed a larger storage unit. They were polite and professional throughout the entire process and the prices were more than reasonable. I will definitely return and recommend this particular location.
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June 2021 by Rick P
The U-Haul on north gate keyed in my reservation incorrectly and I couldn’t do the online check-in. Unfortunately it took me 2 hours to figure this out. I was on hold for over an hour with their 1-800 number and their live chat was an even bigger joke. I was ready to curse the heavens and be done with U-Haul forever but when I finally got a hold of someone, they directed me to this location. I told Martin my issues and he said “Don’t worry I’ll take care of it.” He understood my frustration, showed that he cared, and fixed the my problem. In a matter of minutes I literally went from upset to pleasantly satisfied. I will NEVER rent from another U-Hauls location. Martin has my business for life. It’s nice to know customer service like this still exists. It’s not something you can teach because it’s acquired over time and years experience. A++ service all the way!! Ask for Martin...he is the friggin man!!
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February 2021 by Brenna Hackbarth
Martin is the best!! I can't thank him enough for helping me in a very stressful time! The truck I had reserved was moved, and they were trying to get me to go to different location - Martin took it upon himself to help me, went and got the truck himself, no questions asked. I thank you Martin, so much! GREAT CUSTOMER SERVICE!! thank you thank you thank you!
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February 2021 by Dave S
Kudos to the manager (Martin) and Joseph (delivery guy) for making sure our Ubox experience went as planned. Thanks again!!
