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January 2024 by Ego_ninette Creo
Came to return an item that I purchased online , the lady at the register was with another lady looking at the computer , I asked if i can return an online purchase she reply really rude “Im with a costumer” . The other worker looked at us up and down definitely judged us by the way we look , and act like she’s doing us a favor . Did not have a pleasant experience , the costumer service is terrible fot such a high end store . We will not shop there for sure again .
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June 2023 by Katie Pinchac
This store was smaller than most of the locations I have been to. I had questions, but wasn’t really able to find anyone to help me. I ended up buying a wreath and they did offer to look in the back and see if there was a box for it for storage. Unfortunately, they didn’t have one because they came in a box of 4. I was hoping to find more dishes and linens to check out, but they had a small selection.
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April 2023 by Jordan Fenderbosch
Beware of ordering book cases from Pottery Barn… They’ll come unassembled. If you order front door delivery, they could just leave them in your yard like they did mine. I would never of waited four months for bookshelves that I have to put together myself. Can’t find the value… SO UNHAPPY
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April 2023 by Kelly Case
Took 8 months to get furniture delivered, then despite it being "white glove" service with furniture assembled and boxes removed the drivers just dropped the boxes in a room and left. We have 2 children's and 1 teen bed to assemble plus 2 heavy dressers to remove from boxes. Then we have to take the boxes that do not fit in our vehicle to a recycling center. Lousy company!
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March 2023 by Mike (mikedmd)
Ordered 2 couches and 1 bed. Couch was never ordered despite being brushed off with the usual excuse that furniture takes a long time. We understood the wait, but after several months with no momentum on the order we knew something was wrong. Bed showed up with one of the other couches. The headboard was correct, but the bed frame was from a different size and model bed. They had completely lost the bedframe. Was reassured it would be found and delivered with the couch. Couch showed up but no bed frame, the distribution center didn't even have a record of it. Pottery Barn said that we would have to order it all over again. The sales people are OK, but beware of extreme hassles with the ordering and distribution process.
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March 2023 by Michael Ruzek
This company is absolutely inept. Ordered a couch in November and the delivery got pushed back to February, this is the best part, I received notifications that my delivery was up next, then “Your driver has arrived” then “thanks your item has been delivered” and nothing was delivered! When I called it took 5 calls over a span of a week for them to tell me they couldn’t find the items and couldn’t give me a straight answer, this was 2 weeks ago and they still don’t have an answer for me. The delivery hub is horrible, they are useless and rude. So I still have no resolution, it still says “Delivered” but they were great at charging my credit card $6k! What a joke of a company. I would recommend to never ever order anything or do any kind of business with Pottery Barn. Unacceptable.
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January 2023 by Jordan Prescott
This is the worst company we have ever dealt with. We will never order from this company again or deal with the distribution center again. It is now January, over a handful of cancellations and hours upon hours of waiting and working around scheduling. It is now January and we have been waiting for our delivery since September. We have been told numerous different things that never add up. They can't find one piece, but have another, the delivery is cancelled and all of the sudden the piece they apparently couldn't find will show up without the piece they apparently did have. We have had tiny pieces of a pottery barn bed sitting in our floor for months now. These people must be on heavy, heavy drugs because they are the biggest mess of a company I have ever seen with no regard for customer service, time, ect. Total nightmare.
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January 2023 by Brandon Hylton
Ordered item on 11/17/22 and item has still not arrived. No one can give me an answer as to when it will arrive. Tracking information online is always wrong.
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January 2023 by Rhonda Fussell
Very rude people work in this store, I have only had one good experience shopping at the store in Market Commons.
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December 2022 by Rhonda F.
I love Pottery Barn but the store that's in Market Commons has the worst customer service I have ever seen. Do yourself a favor order online or visit another store. Julie was my salesperson on this particular trip.
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November 2022 by Paula Wiley
Order a table and 6 chairs on April 3rd 2022, got the table right away and I’m still waiting on chairs that have been paid for for seven months and I still am waiting for the chairs, keep get run around over where my chairs are and when they will be delivered. I will never purchase anything from pottery barn again.
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November 2022 by Donna Lazarus
Just did a quick walk through. Seemed like it had nice furniture.
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June 2022 by Evan Guthrie
Pottery Barn at The Market Common in Myrtle Beach is a great place to go for quality home items. I really like the selection of different items that they have available here. The staff here is very friendly and accommodating to make sure that you find everything that you need.
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June 2022 by Sylvia Sacia
Great interior decor store. Bought a sleeper sofa there, a very good one with custom fabric. Lots of designer help in creating your fav look.
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May 2022 by Mr. Owl
A little disappointing, I've been to other locations and this one was small with few items that was remotely interesting.