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April 2024 by Jerri Cherry
My visitor needed a charm for her bracelet. Very friendly and knowledgeable customer service. She actually bought 3 pieces!
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March 2024 by Sharon Clark
I was gifted the Pandora knot heart ring with tiny CZ's just over a year ago. I have maybe worn it 4 times, today I noticed one of the tiny CZ's was missing so I called them. They do not repair their own jewelry, they will have me send the ring back for a gift card which I do not want. I want the ring repaired or replaced. They will not pay for the repair. I do not call that quality merchandise or standing by their product. I will not purchase any of this jewelry again.
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January 2024 by sherlyn
i’ve paid over $ 300 at this stupid ssa store just for my diamonds to keep falling out after a year WHEN THE WARRANTY IS UP. i’ve asked many times “theres literally nothing you can do about it ???”
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December 2023 by Jason
Shiny gold
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December 2023 by Buddy locklear (Budyluv)
They’ve gone very cheap on the packaging. We bought several pieces and were given very cheap construction paper boxes. Charms cost $79 should be about $35.00. Sales person seemed that I was a bother. I love the product love the brand, but promise you next time I purchase I will buy from the mole hole at barefoot Landing people are nicer. The store at Barefoot has a lot more product to choose from as well.
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December 2023 by Hayley Mabry
Bought a ring 4 days ago. Wanted to size down and was told it wasn’t in new condition because it was dirty, said they couldn’t clean it because it was the busy season ( there was only 1 other customer in there ) and just gave me customer service number and sent me in my way, kinda mad I spent almost 100 dollars and can’t even exchange it bc they don’t wanna clean it oh and not to mention it was turning my finger green
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June 2023 by Susan Wollenberg
I want to Thank Nora at Pandora Store at Coastal Grand Mall for helping me with my granddaughters charm. She told me the site to go to and how to send it. GREAT CUSTOMER SERVICE. I DO HOPE MORA GETS RECOGNIZE FOR HER HELP IN ASSISTING ME WITH MY PURCHASE. HIGH 5 NORA ?
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June 2023 by Cristobal Lucca
Purchased two charms for my wife. Came with a free bracelet. Did not fit my wife so she went to exchange it. The salesgirl said it was a promotional item,and they had no more. The next thing my wife knew she was refunding the entire order. So be it
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June 2023 by Sarah Arnold
Very friendly and helpful staff love my ring I got
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April 2023 by Kristina Barron
My favorite place for the gift shopping! The customer service is outstanding!!! I’m always coming to the store with many questions, and the girls are giving me right suggestions and advice for the perfect fit.
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April 2023 by Michelle Burbine
I cannot begin to share how disappointed I am with the level of service and the quality of their jewelry. The bracelet I received as a Christmas present has a clasp issue and two stoppers fell off along with an issue I had with a glass bead purchased in January that broke. I explained the situation to an employee and was told the bracelet is not returnable because it is a promotional item? To receive their “promotional “ item you have to spend so much in order to receive a “free”. Why spend more on beads to have it fall off your wrist. The two stoppers he saw were purchased however “loss” is not covered by warranty and last but not least he replaces the bead that broke two months after purchase with the same bead that I will return again when it falls apart. Bottom line… customer service is non existent and they don’t stand behind their product. I don’t even want the bracelet that I now have to replace or wear and worry about the clasp. I will not invest another penny on this junk
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April 2023 by Havannah Law
Enjoyed the beautiful store. All staff was excellent and extremely helpful! Will definitely return
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April 2023 by Michele Hix
Kara was very sweet and helpful. I never had to wonder if someone was going to help me. I will continue to shop here
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April 2023 by Alexis Rollins
Super friendly staff with extensive product knowledge !! Will definitely be back
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January 2023 by victor trudeau
Just to we have been customers for some time and enjoyed your products 'but a recent purchase proved very wrong and i had purchased more than i supposed to with a promotional 925 bracelet well it turned out to be a small instead of medium 'there was no exchange or replacement just a sorry. but i was offered 10% coupon 'when i went to there sight there was a 20% discount to all 'this is a SORRY way to do business BEWARE of this.