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March 2024 by Diane Hibbs
Extremely nice staff and Miss Bobbi gave me an incredible massage, working the knots out of my shoulders, neck and back. I feel 10 years younger. Thank you Bobbi!
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December 2023 by Jen & Har H
I’ve had a membership for almost 2 years now. I received a text they send out to fill open spots at 4:38p Wed for an appt at 11a Thurs. I took the 11a appt. Thurs AM I had a work zoom mtg I had to be on get rescheduled to 12 noon. I called to reschedule my appt.. but that did not matter, they require 24 hour cancellation so they would take away 2 visits from me because I had a 90 minute facial. So that was basically a $160 cancellation fee. I understand staff depends on appointments, But life also happens for people. Why not deduct 1 visit for a cancellations less than 24 hours period? Instead they base it on the service I was getting. That is utterly poor client relations especially with all the choices in the area and I’ve faithfully made my appointments. I understand it’s policy but that is poor policy. My other question is if I had NO membership and just paid when I came in for a service and canceled in less than 24 hours … would I be charged $160 cancellation fee and unable to return for services until I paid it… ????
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November 2023 by Stephen Tyger
Had a scheduled appointment. Upon arrival location was closed. No one called. No text about being closed. No email received. No sign even on the door. Pathetic customer service
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November 2023 by Monica Cox
Zero stars... tried to go today, and their doors are locked. The door says they close at 8 pm and it's currently 5:50pm.
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August 2023 by Google user
AVOID! I have been a Massage Envy member for years and have just cancelled my membership. Afters today's visit they advised there was a $37.50 \"market upcharge\" for my service that last month was fully covered with my membership. Also, booking an appointment less than 6 weeks out is next to impossible and there is constant staff turnover and resulting appointment cancellations. Staff and manager couldn't care less but one associate was fielding another \"cancel my membership\" request while I was checking out. I asked for the franchise owner's contact info but was advised that was confidential. Don't get sucked into buying a monthly membership-plenty of other options out there!
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August 2023 by Gary Callaway
AVOID!I have been a Massage Envy member for years and have just cancelled my membership. Afters today's visit they advised there was a $37.50 "market upcharge" for my service that last month was fully covered with my membership.Also, booking an appointment less than 6 weeks out is next to impossible and there is constant staff turnover and resulting appointment cancellations.Staff and manager couldn't care less but one associate was fielding another "cancel my membership" request while I was checking out. I asked for the franchise owner's contact info but was advised that was confidential.Don't get sucked into buying a monthly membership-plenty of other options out there!
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August 2023 by Dori Talbot
Tina has great hands!
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August 2023 by Caleb
Great massage from Tyler and other staff. Not 5 ⭐s because I have had better quality massages from other places...but they cost more.
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August 2023 by Randy Watson
I made an appointment for my vacation coming in September 2 months ago since in the past I have had problems getting an appointment. 2 days ago I was called and told my appointment was cancelled. Having an appointment for this long I feel like everything should be done to keep this appointment. I will not be trying for another appointment at massage envy again. Customer service is not important to them
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May 2023 by Gina Fielders
I have 26 credits. Manager Jasmine Soumore at the Surfside location refused to transfer my credits to the Greenville location as I stood at the front desk facing a $270 bill. I submitted my paperwork to change my home location 28 days earlier and made arrangements to treat my the three daughters using the credits. I unexpectedly had to pay out of pocket for their service. Further, she refused to speak to me directly. I was told someone would likely reach out within the week. This child have been a simple yes instead of an excuse of being behind in their paperwork for the transfer.
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May 2023 by Robin Senn
Very professional company. The employees are so nice.
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April 2023 by City Slicker
Had a facial with Brande and she was amazing. She was SUPER knowledgeable and TRULY knows her craft. I would highly recommend her and see her again and again.
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April 2023 by Joseph Granic
Since I’ve started 6ish years ago the price has gone up and customer service has gone down. I’ve been trying to cancel my membership for about 2 months and I have one 90 min massage left to use and the last two times I’ve been cancelled within 4-5hrs of the massage. Now if you as a member cancel within the same day you get charged 50%. Yet they can cancel as much and as often as they like with no penalty to your schedule. Also if you’d like to make an appmembership is not worth it and it’s wayyyyyy over priced. They don’t even give you hot towels anymore. They charge you for them. I wish I could give a 0/5 review. All they care about is your money. It’s not about helping the customer.EDITED APRIL 1st 2023 at 1:45pm. I just received a call from them about my last appointment scheduled April 5th. SHOCKING THEY CANCELED IT!! This is now the 3 lord time they’ve canceled this appointment. Because the therapist left. I can only imagine working for this owner is worse than being a member at this location!!UNREAL!!
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December 2022 by Tam Start
Tara was my therapist and was one of the best massages I have had in the 22 years I have been getting them done.
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October 2022 by Charlotte Brooks
I just had my first professional massage with Katherine. To say it was great is an understatement. From the time I entered the building everyone was very friendly and helpful. I was a little nervous and Katherine put my mind at ease quickly. I will definitely return.
