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March 2024 by Erica S.
I always request an appointment online, but they never approve it before I arrive, so this last time I called, told them i booked online but wanted to confirm and was told that my request hadn't come through, but they allowed me to book for the time I requested. The next day, they cancelled my appt, and booked me for an appt 2 hours later. They need to figure out how to book and keep appointments.
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March 2024 by Aleshia Aleshire (Leachie)
Clean environment
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February 2024 by Robert Lane
Great store, super smart technicians, and they will work with you on pricing.Also, if you have your car repaired here. It's warranty extends to every Firestone NATIONWIDE. And there is a store everywhere across the USA.Great Job
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February 2024 by Amanda LaForge
They are the best
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February 2024 by Jamaine Russell
My experience with Frazier at this location was great! I could tell the team cared about providing excellent service. They emphasized safety, and they took really good care of me. I had an exceptional experience, and I was pleased with this store.
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February 2024 by Maella Starks
Tire had a nail and I needed it plugged.
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February 2024 by Janet Jenkins
Well, I had a nail in my tire. I thought they could plug it NO I ended up buying a tire. They did have 2 ugh now I have go back and buy another tire. All I needed is a tire they told me I needed my filters, changed did ask for this . I told them I can do it myself. They looked shocked ! Why would they have a set of 2 tires in stock ..
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February 2024 by Nick Huweart
This is the place to go. They get you done professionally and efficiently. 10/10 great customer service and skill at the location I won’t go anywhere else. Thanks fellas
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February 2024 by Melvin Monroy
They tell me the can’t do WHEEL ALIGNMENT in the car because I have different fenders
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February 2024 by rainwater ramsey
I went in to get I tire replaced I needed all 4 but could not afford at this time .Chuck talked up the credit card and no interest for 6 mo perfect I thought after brief questions he said you are approved and then he gave me the paper work my mistake omg what have I done , “ NO LIMIT TO OUR SHARING “ your info ,what they sell your info ,now do I need an attorney to get out of this ? I’m very disappointed in this underhanded move by such a large company . Well I wasn't approved ,they took the money out of my account , left me negative in my account and my personal info is being sold ,. All due to needing 1 tire ,thanks Firestone thanks Chuck
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February 2024 by Marcie Dodd
Phenomenal customer service and genuine quality care! Trust worthy guys determined to find the source of an issue, not trying to upsell like most dealerships. Keep up the good work Dj and both Tom's!
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February 2024 by Josh Dobs
I had a nail in my tire. Fraiser took care of me. Customer service here is amazing. I would recommend Firestone to all my friends and family.
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February 2024 by Larry Jones
My appointment/service was to replace a minor accessory part (windshield wiper blade)... In addition, proper tire pressures were checked... My "07" Honda Accords wipers are 2 different sizes: 26" driver side & 18" passenger. I only needed the 18" replaced. If (wiper blades) are packaged as a pair, did I pay for a package of 2, or did I pay for a packaged pair or did I pay for only 1 blade.My ONLY reason for the question is, if in the future I need a wiper blade replaced, and the service cost is for a package of 2, I'll have both replaced, even if only (1 blade) is damaged.3 months ago I had both rear brake calipers & a rubber bushing on the sway bar replaced...I'm very pleased with the quality service work at Firestone's 613 N. Kings Hwy, Myrtle Beach Store...Mark and Frazier, the Service Mgr"s, have always been great to work with... I no longer take my car to the Honda Dealership, where it costs 50% more! Firestone comes 1st, plus I now have a Firestone Credit Card.L. Jones
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January 2024 by kase akper
I came in to have an oil change and 2 headlights replaced and the price changed, AFTER they took my car in, from $236 to $374! I was told it was because the labor increased for one headlight that was difficult to remove but was magically done quickly as soon as I paid the extra price. I really feel taken advantage of.
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January 2024 by Cindy Limer
I always get great service. Friendly, knowledgeable, and fast!
