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August 2024 by Bianca Moses
This is by far the worst shoe store experience I have ever had. The workers seemed to have very little experience and were not able to handle much on their own. The manager was very rude, disrespectful, and ignorant!! I was there to pick up an online order. Upon arriving the worker verified my information, showed me the order was ready , and then said that I needed to wait for the manager to come verify and give me my order. I waited for the manager who was talking trash about being overwhelmed, frustrated and ready to go. He took all that out on me, talking snappy , being rude. I was asked for a code , that I didn’t realize I needed. I had the confirmation code, screenshots, my ID, and verification on my phone. He refused to accept it and said I needed the code. I went to my car to get my iPad with the email on. When I returned in the store with the code , there was a Caucasian woman in front of me whom was there to pick up an online order as well. When this lady approached the counter he treated her completely different. She did not have her code either. He was patient with her, gave her time to get the code ; instead of rushing her and pushing her to the side as he did me. When the code was given he didn’t take any time to completely verify. He handed her her shoes and she’s already walking out when he realized that the verification hadn’t finished. He had to call her back and redo the verification. When it was my turn he did not greet me at all and just sat my order on the counter instead of handing it to me. He simply said “You good” ! I asked if that was it, to be sure I understood it was ok to leave. I politely said thank you , and he didn’t even respond. What really blows my mind is the fact that he is actually the manager. There was no one there to report him to. I have no idea how he got his position, but he does not need to be in it or any other position with the public at all!! I do not appreciate the way that I was treated. I will not be returning back. In the future I will just have my orders delivered. I really hope that this situation is taken care of so that no one else has to experience what me and my family had to. I only gave the 1 star so that I would be able to post my review . My honest opinion would be zero stars!!
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August 2024 by Dennis Gg
Super rude customer service won’t be ever going there again
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June 2024 by Mister Myrtle
Tirand Jones is The Man!!! Helped me and my son slip into new release Jordans!!!! Very professional and courteous!!!! Whole Team was Great with excellent attitudes!!!!
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July 2023 by TWIN TUBE
I used to work at DTLR which makes me so mad how bad the service has gotten in this store my girlfriend came in to buy some shoes from my old store for my birthday and they gave her such horrible service the 2 girls just talking the entire time while she was trying to checkout and being so rude and ignorant. They need to get fired or do a better job of customer service.
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June 2023 by Ashley Alston
Ms. Isis helped us! She is great and had a lot of patience because we didn't know what we wanted and had her running like crazy! Thanks hun!!
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April 2023 by Kahterin Simon-Peralta
Went into the store to buy shorts and shoes asked the short African American lady with red hair for a size 10 1-2 in some Air Force. The lady got a whole attitude turned around without responding and walked away. Spoke with the “manager” and all she said was ok and shrugged her shoulders. WORST CUSTOMER SERVICE EVER! If I could give no stars I would.
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January 2023 by Judii Sinatra
Always come thru with the kicks
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October 2022 by ric brown
Friendly and professional..
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September 2022 by Virgina Williams-Brown
My husband and I shop here a lot. He was told by one of the managers to call back the next day to check and see if the shoes he had wanted was available . He calls the store the next day a guy answered and put him on hold. A while later female came on the line ,yelling at him telling him if he want the shoes he needs to come n the store and that no one have time to be on the phone with him ,and she said she was the store manager and to make matter worse she hangs the phone up on him and when my husband called back to see why he was hanged up on ,she hang the phone up again on him. If this who yall have running your store ,she will run it into the ground. This is very unprofessional.
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June 2022 by Evan Guthrie
DTLR at Coastal Grande Mall in Myrtle Beach is a great place to go for cool clothing and much more. I really like the selection and prices that they have here. I have been happy with all of the purchases that I have made from here and their level of customer service.
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June 2022 by Kalasiah James
Workers rude and literally nothing in there
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May 2022 by Alex K
Great store but sneaker choices are very limited. Anyways, there are good clothes and the staff is very cool. Nice place to stop if you want a pair of shoes or a new outfit. If there are good sneakers, they don’t sell em at a bad price.
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July 2021 by Carl Wood
To me this is basically a t-shirt store. They did have a lot of name brand items such as Nike, puma, New balance, etc. Prices seemed a little high for items that could be bought comparably from somewhere else. However, if you're looking for a quick way to pick up a quality athletic wardrobe this would be a good spot.
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July 2021 by Julie N
As a local, I will never step foot in this store again. Sales staff had their back turned to us until we asked for assistance. Completely disrespectful and rude. Went to Finish Line, where we were greeted, treated with respect, no issues with trying on shoes, and completed our purchase.
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July 2021 by Sad Customer
Don't shop here, customer service is very rude at the dtlr at coastal grand mall. Customers should feel comfortable but I felt uncomfortable of how rude they were being. Finish line is a better store, don't bother going to DTLR. I also forgot to add they don't greet you they where just laughing the whole time being rude.
