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October 2023 by Jennifer Parker
Excellent experience! Friendly and welcoming! Went in to looking for a new pair of running shoes yesterday, Dianne helped me. She knew exactly what shoe I needed! Ran my 5k this morning and PR’ed! I got me some fast new running kicks! Thank you Black Dog Running Co!!!
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October 2023 by Kevin Edge
Thank you so much Sarah. She stayed a few minutes late so I could get my new on clouds they ordered for me. Top notch customer service ?.
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October 2023 by Adreanna Wilson
Great customer service. They were knowledgeable about the product and It was great to see smiling faces this afternoon!
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October 2023 by Sharon Jordan
Black Dog Running Company is where I shop for my On Clouds, Brooks, Hoka’s, etc.. The store in Conway is huge! The staff is friendly and efficient. Hoka the black lab was hanging out when I went in. Sweet pup?
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October 2023 by bridget Stilinski
Came in with no knowledge of running shoes, looking for my first pair. I was very kindly greeted right upon entering. Kelly was so quick to help me and was so extremely knowledgeable. You can tell she wasn’t just trying to make a sale and actually cared about helping and giving knowledge. I left with a perfect fitting pair and will absolutely be coming back.
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October 2023 by susan knight
Went to get another pair of HOKA’s, and the staff are always knowledgeable on the brands and customer needs. If u are unsure of your running shoe needs, these people can help you. I ended up getting the new Ghost Max Brooks shoe and my regular Hoka’s. I am very excited that the Brooks was a great choice as well. I am a die hard Hoka fan, but the Ghost Max was a great choice too. 5 ?????
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August 2023 by Jamie Simmons
I purchased my first pair of HOKA brand shoes a few months ago from the MB location. Normally, I would never leave a review even if the experience was not good. Well, after purchasing my 2nd pair of HOKA brand shoes just last week from Fleet Feet in Wilm. NC, I now realize just how bad the customer service was in your MB store. I explained in detail my need for better shoes due to chronic foot pain. I was asked to pick out the style of shoe I liked and in the end I was given one single option. I tried them on and they did feel pretty good compared to what I was already wearing. I was advised by a lady salesperson the shoes had to be ordered since they did not have my size in a color I liked. I was given 1 option with maybe 4 color choices. It took approximately 2 months for the shoes to come in. I called periodically to check the status and on one occassion a young lady stated "she didn't know why it was taking so long as she did not work at the warehouse". Now that's great customer service is it not? I think what made the experience so bad to begin with was the lack of concern or willingness to make sure which shoe would actually help. The staff never offered a scan or so much as looked at my feet. After my recent purchase from Fleet Feet, not only have I come to realize just how poor the customer service was in your store but I purchased a shoe that was too narrow and a half size to big. Couldn't that have been avoided if I had received the level of customer service I deserved? Guess we'll never know....
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August 2023 by Katharine Geris
Have bought from them for several years. Both at Market Common and Conway. Professionals who are great finding shoes for my cross country teens.
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August 2023 by Ashley Hadfield
Sarah and TJ were both awesome and super helpful. They were patient with me and had great recommendations. I’m excited to try out my new shoes! Thank you ladies!
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August 2023 by Tamria Jamison
Sarah was very patient, helpful, and friendly. She gave me good suggestions for shoes to try and wasn’t pushy at all when I was trying to make my decision. I’ll definitely be back when I need another pair of shoes!
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July 2023 by Alexis Zellers
Wow! I can’t say enough great things. I was previously in this store with my mom last year but did not need sneakers at that time. I recently started getting into walking/running long distances and needed to upgrade my sneakers. I went into the store today and Cody was not only incredibly helpful but also incredibly knowledgeable. I am very pleased with the service I received. I will definitely be back!!!
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June 2023 by Cassandra Sellers
I absolutely love walking into this store.. everyone is always so nice and eager to help. They also support first responders and give a discount. I will continue to shop local and help out city grow..
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May 2023 by Betty Young
I love going to Black Dog. The people who work there are attentive and kind! When I go to other sneaker stores , they never go out of there way to help you find what you want. Nor do they help you put your sneakers on especially when you are unable to do so. I love going in there because they go out of there way to find you what you need and want.If you want another color , they will order it if they can. Check out Black Dog even if you are not a runner like me. I just love good sneakers!!?
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May 2023 by Tom Doyle
Bought my first pair of shoes from black dog today and I have to say this place is top notch. Very knowledgeable in finding the perfect fit if you’re looking for good running shoes
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May 2023 by Hannah Walker
Love this shop! It is a great place to get shoes and gear. They are always there to help pick out what is best for you!!
