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March 2024 by KD H
Horrible, had some typical banking to attend to and the agent “Megan C.” completely botched a simple service. When Truist called to follow up with a customer service review they wanted nothing to do with hearing negative comments. Going back to the bank that starts with a T and ends with a D.
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September 2023 by everette robbins
Tried calling to simply order some checks and after30 minutes talking to computers with no success, I gave up Very poor service
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February 2023 by Tyra Jones
Since opening my account I have had nothing but issues with this bank. They have policy that should be looked over by the better business bureau and the FDIC. I have had every payroll check held for 5+ days at a time, over Christmas I had a check held for 12 days. My time with them has been well over their 30 day requirement. I currently have a check on hold and no one seems to be able to help me or explain why it’s being held only because they can is how I’m hearing it. I’ve spoken to customer service representatives and supervisors. I haven’t been able to eat, put gas in my car, or live comfortably. I feel targeted, misinformed, and down right used. They have no back up policy for peoples checks being held, they say you can get a portion of your check released but I have yet to see that. They don’t see you as a person just as a number and if you are okay with working 40+ hours a week to not have access to your funds this bank is for you. I have never been treated this bad before It is humiliating and disgraceful.
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September 2022 by Rob McDowell
Extremely slow tellers. 3 tellers and only 1 customer. I was the only person in line and I waited 10 minutes to see a teller.
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July 2022 by Donna Steelman
Every time I have been in this branch, the people I have dealt with were very courteous and friendly. Also very knowledgable. They always make me feel comfortable walking in there .
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July 2022 by taylor harrelson
Mandy is always awesome ! Every time I come by she always greets me with a smile ! So sweet and very helpful!! :)
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April 2022 by Anthony S4L
It cost $8 to cash a check their own check if you don't have an account with them.
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November 2021 by Ashton M
Worst customer service they don’t answer the phone and Megan lies and doesn’t get back to you and they stole $800 cash that I put in my account and it’s been 5 days and no call back on the “internal error” which is lies … ALWAYS check your accounts this is a sketchy company
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November 2021 by Michael Miles
Megan is a thief and she works at this branch !!! The branch needs to investigate DO NOT DEPOSIT FUNDS AT THIS LOCATION---- JUST READ THE REVIEWS
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September 2021 by Beach Clinic
will not answer there phones.
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July 2021 by Gena marie
The tellers at this location are the friendliest and the drive thru is fast and efficientL
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February 2020 by AUTO ADVANTAGE
Worst bank on the planet ,Horrible customer service I will never come back to this bank again.
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July 2016 by TJ Snyder
Very friendly staff, and quick service through the drive through.
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February 2015 by Hal Fisher
HORRIBLE CUSTOMER SERVICE. DO NOT DO BUSINESS WITH THIS BANK, THEY DO NOT CARE ABOUT THE PERSON, ONLY YOUR MONEY.
