-
April 2024 by Josh B.
Fixed my valve stem in minutes. Manager was very helpful and charming. Wouldn't go anywhere else with my business
-
March 2024 by kesas77
Outstanding service, my go to shop for alignment, tires and brakes!! Quick convenient and fair prices!!
-
March 2024 by Jake Whittaker
During our last serving at NTB, an employee evidently damaged our oil drain plug, stripping it where it could not be properly retightened after the oil change. Instead of confessing to their mistake, they tried to hide it by using some sort of sealant (as shown in the picture) to keep the plug in place. I only found out about this because we used volvoline for our most recent Oil change. When they went under to drain the old oil, the tech came back up with this picture and asked where I had it previously service. I told him NTB and he let me know they had stripped the plug and just sealed it back on when they were done. He provided me the attached picture of the damage. Valvoline put a temporary plug in place for us. The past manager of NTB was someone with integrity and had taken care of mistakes in years past. So we decided just to drive it until it was time to have the oil changed again, and then let NTB change the oil and fix their mistake. However, I have come to learn that NTB was bought by Mavis, and after speaking with the new manager they are unwilling to take any responsibility and even deflected making it sound like I likely caused the damage. The new owners and managers lack integrity and customer service. After years of using NTB we will be finding another location to service our vehicles going forward. I wanted to warn others that they should do the same.A further update on 1/16/24 - We took this car to Costco yesterday to have a nail hole patched under warranty there, while waiting I received a call that they had run into a major problem. The mechanic showed us that NTB had put the lug nuts on backwards and had damaged all four rims beyond repair. They told us to have it towed as it was not safe to drive because the tires could not longer be snugly lugged to the wheel. This is now around $1000 worth of damage that NTB did to our car. We have elevated past the rude store manager to the regional manager.Final Update: The regional manager agreed that the damage was NTB's responsibility. They installed new rims on the car at no cost, and refunded us the money we had put into fixing the problem.
-
February 2024 by Gavin O.
Went for an oil change oil light cut on drove it back they said they couldnt do anything because the light went off so i left again without them even checking the car got down the road and my car cut off got towed now there saying my car could be blown up
-
February 2024 by Sheila Favuzza
Highly recommend NTB Murrells Inlet. Great communication and very helpful. I will be back for my truck needs.
-
February 2024 by Izabelle Black
Greta experience with Kyle. We were traveling through town and low tire light came on. They got us right in and made sure everything was fine and safe. Highly recommend!!!!
-
February 2024 by Amanda Noel
Great service. Very friendly. Quick, too. Only place I go for most work!
-
February 2024 by Alex Martin
Ed is a wonderful manager, very helpful, very intuitive, and overall a great guy.
-
February 2024 by krista shumaker
Great service
-
February 2024 by Emily Grossbauer
Erika was fantastic to work with and got me in and out with plenty of time to get to work.
-
February 2024 by Lulu Lopez
Excellent service and the attention is very friendly. I congratulate them
-
February 2024 by Georgia Miller
Went to get my car checked bc the check engine light came on. Edward found t. he issue quickly and got me back on the road faster than I thought possible. He was informative, polite and absolutely the best all around. Thank you!! I will continue to use this company and highly recommend them.
-
February 2024 by Geoff Koskinen
Great price fast service!!!! Five star all tha way
-
February 2024 by Jake Coyle
Awesome service, super professional
-
February 2024 by DumbwayDeezul
great place
