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June 2024 by Emerson P.
They Ruin my life, I am always in pain, sometimes I have good days, most of the time bad days
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April 2024 by Ben P.
Got in the back an hour after my appointment time, but the mri operator miss daisy made it worth the wait. Talked me through everything and was both caring and professional. If I ever need another mri I will be going back!
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September 2023 by Jontell J.
I would not recommend this place this anyone! The assistants don't return calls. Also, I was waiting around for months for a call back for surgery approval and Dr.Anderson's assistant totally sided with the insurance company without many appeal solutions when my issues were substantially documented. Then she told me that I would receive a response back from him after I got back from vacation, but it never happened. Thankfully, I found another doctor and my surgery is scheduled and approved by my insurance! No Thanks Southern Spine Institute!
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July 2023 by Krystal B.
Dr. Hartman was phenomenal. If I could just give him a review, I'd give 5 stars; however, had appointment with him May 18 for my back pain. Had MRI the next day and suggested we do epidural injections. We had to wait for insurance approval but I followed up 5 days later. Crickets.... Followed up the next week.... Crickets.... This keeps going after 5-6 voicemails. I got approval from my insurance carrier so once again called back... crickets.... This went on 3 more times until I finally left a message asking to just have my MRI results to take to another dr and amazingly, I received a call back that next day with the excuse of "I've been out of town for a week and we have a new telephone system and didn't retrieve any of your other umpteen messages over the last almost 2 months so we're sorry". Not sorry enough to acknowledge the insane pain I'm in though or to try to rectify. Needless to say, searching for a new back dr if anyone in Charleston area wants to reach out.
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April 2023 by Chai T.
I've been seeing Dr. Frisch for some time now and have no complaints about his knowledge, service or team. Dr. Frisch is wonderful! My rating is based on the folks that answer the phone. It would be nice if they could be a little less irritated by the fact that people are calling and asking questions - it's your job. So sorry to have disturbed you or asked questions that you find aggravating, but its your job to help. I have had more than one encounter with irritable CSR's (guess that's what they do) giving attitude because they have to look something up or confirm information. Perhaps SSI could offer a training in proper customer service and phone etiquette to raise the level of care. Or, those who have no ability to tolerate people and their questions should pursue a different line of work.
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March 2023 by Miriam G.
I can not understand how a practice this large and new can have such an inept messaging system. (That or the staff deletes the messages.) My husband has been waiting for a "call back today" for a week. We have left a message everyday and sent emails to the Useless patient portal. I think the communication with patients is so poor that it makes peoples' PAIN worse. My husband needs second injection. He has never asked for pain medicine, doesn't want any. Just simple wants some relief. Why bother to leave a message or an email. Both are futile.I sent and email and got back "please contact our office for an appointment." LOLAlso, the portal has no information re: xrays, Mri etc. Just appalling. Goin to go to Columbia Neuro ....who has time for this?
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December 2022 by Melissa A.
My husband switched from MUSC to Southeastern spine being told he would have a better experience. My husband had already been waiting for over a month for some relief due to the issues with doctors at MUSC. He is assured if he transfers he'll be able to get the shot a couple of days after his visit since he had copies of the MRI's and X-Rays from MUSC. His consultation was on Monday and here we are on Thursday and he's been calling and they keep telling him they haven't heard from the insurance so he finally calls the insurance and they have nothing on file. He calls AGAIN and they finally figure out they submitted under the wrong name! They have a copy of his insurance card so this should have NEVER happened!! This was a very careless mistake. We are now going out of town on Monday and once again he won't get the shot for his bulging disc that is sitting on a nerve that is preventing him from doing things!
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September 2022 by Kea W.
I had lumbar surgery with Dr. Anderson about 6 months ago and I have been very pleased with the results. I am glad I decided to have the procedure done! The physical therapy department at SSI is amazing! Bassam, Victoria, and Sara are all great at what they do!
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August 2022 by J L.
I went to SSI on the recommendation of a good friend. When t I went to my first appointment I waited an hour although waiting room was empty. When I did see the doctor I was told I needed an XRay. Another wait for the doctor after the XRAY. He showed me the results I had expected. Then I was told I needed an MRI for him to determine if any thing was wrong. I scheduled the procedure and was told "the machine was large" and I would not have any problems. The morning of the procedure I was escorted to a small machine. After entering the small machine I could not finish procedure and left. After having the MRI done elsewhere I retuned to SSI and after a review by doctor a spinal injection was performed. The injection helped little. After another appointment and Injection I was told to live with the pain. Since then I have seen a neurosurgeon and was told I have problems which he can repair.
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July 2022 by Sherri O.
I was working with them to schedule a back injection in December 2021. After the call from their staff informing me they had contacted my insurance company and giving me my financial responsibility, I scheduled the injection for the 29th. When I received my bill in January, it was 19 times what I was quoted. After contacting the insurance company, I was informed they never contacted them. They keep recordings of all calls. SESI now agrees that it was just an estimate, they never contacted BCBS. If I had been giving the correct information, or told it was an estimate and I should speak to insurance myself, I would not have wasted $1,200.
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May 2022 by Kim L.
My mother was seen by this staff for pain management and told to return when she was in pain to get an mri and then she could get an injection...reasonable enough. When she followed their instructions and tried to contact them for an mri due to excruciating pain, the calls were ignored for several days. My sister tried to talk with an office manager and was told that mom would have to wait (almost a month) her turn. We certainly understand other folks are in pain too, but the rudeness with which she was treated sent her to another, more caring specialist who saw her quickly and is working to address her problem. I would not recommend this place given the administrative staff has such poor people skills.
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February 2022 by Timmy Oldham
I’ve drove a 1hr and 30 min one way to them and the appointment lasted about 5mins. I saw one PA she examined me and was very friendly. The doctor and his nurses are extremely rude . They run you in and out of there like sheep. Seems like all they care about is the money and not the patient. The one nurse that I had experience with I would fire her on the spot . She has zero people skills. I would explore my options before considering going here just because of there customer service and people skills. I’ll take my money elsewhere.
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July 2021 by Nick V.
I'll do a more recent update.It would seem since Covid, they updated and changed a few things. No longer are you required to wait inside and sign that you are the driver for their ambulatory services. I am referring to when a patient gets an injection.They do allow you to wait outside in the car, which is nice. And they call when the patient is ready. The odd thing is they call from an Ohio number, and nobody knows why. Thats not a big deal, but just know it won't come up as Mt Pleasant or even South Carolina on the caller ID.I know my family has some issues with their billing and getting things properly submitted to insurance companies, but I am just a driver when there, so for all of that handling, they've improved.
