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October 2023 by Drew Williams
I came to this place a lot over the last year, but today will be my last. When you pay for the inside and outside wash they don’t even wipe down the cars exterior. Instead they let your car sit in the sun, creating water spots all over the car. You would think once they start cleaning the interior they would wipe the exterior down to remove the spots, but they dont. They don’t remove the floor matts, but instead just vacuum around them. They don’t wipe the door jams down ever. They get tire shine all over the paint. The bay is completely trashed and seems to have never been cleaned. For the price you’re paying for an interior and exterior job…you’re better off vacuuming it yourself and doing a laser wash and wiping it down yourself. It’s a shame because this place used to be really reliable.
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October 2023 by Jon Hilfiger
Service is ok and car wash/interior clean is good ( it great but pretty good). But seems like the facility was nicer, better staffed and cleaner with the previous owner. Clean itself is fine (better attention to cleaning the front and back windshield/window is needed though).
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September 2023 by Christina Crosby
I’ve visited this location twice. The first time was okay, definitely not perfect. Today I went again, and I’m less than impressed. I spent $49 to get my car washed and detailed. I wasn’t impressed when they gave me my vehicle back and they were nice enough to take it back in for more wiping. However, even after going back in it still is less than what I expected. I could have just gone to the self service car wash for $15 and did a better job at detailing.Service: Auto detailing
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September 2023 by Quasadilla Zebra
I am a regular customer at Whitehorse, I love their services and customer service, it is truly spectacular these guys to a great job from the wash to delivery. I had a couple questions I wanted answers for towards the end of the day a couple days ago about the plans they offer. Carson was more than happy to explain how all the plans worked and how the ceramic coating works, I now have a $60.00 a month plan and recommended it to every single person 5 stars for Carson who helps every time I ask for it with a good atmosphere.Services: Delivery
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September 2023 by Larry Marek
Open on a holiday weekend so I had no more excuses to get my mighty Fiat 500 sparkling clean inside and out. Really nice job and they have a friendly and professional staff. Loved the fish tank too.
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August 2023 by Hannah Gibson
Came down for vacation and stayed at the hotel next door. My car was trashed from travel and beach sand so I brought it by. These boys and girls did a lovely job bringing my car back to clean condition. It was a good price of $36 and my car looked brand new basically when they were done! I wish they had a location back home! We come every summer though so I’ll def be coming back through to wash the beach off and out of my car each time we come.Service: Auto detailing
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August 2023 by Parker Lipton
Rushed the cleaning. Still left some noticeable marks. Looked like a good spot when arriving. I think workers were just done with the day.
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July 2023 by manley brown
Great car wash. Friendly staff. I go every week. Fair prices. Great attention to detail. The only place I will go.
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June 2023 by Heather Mendoza
I’m super disappointed in my experience here. I paid $75 for what I was told was a “mini detail” that says it will add 15 mins to any area of the car that you ask them to focus on. The man quoted me about a 45 min window of waiting. I told them I was about to sell my car so I wanted the front interior as best as it could be. After only 20 mins they told me it was done and It was basically a wash and a wipe down. I already tipped them $20 more dollar expecting precise detailing work. So $100 spent on the $25 worth of work. I had to ask for them to blow out the first in the center, which they did do with me in the car so that dirt flew all over me. Then after I left, I noticed the door was covered in broken makeup smeared around. And I didn’t get the fragrance as advertised. Tried to call customer service but couldn’t reach a human. I wish I just paid for the basic service if that was all I was going to get.
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June 2023 by Kristin Penton
I am a return customer. Prices are reasonable, services have always beat my expectations and the people are respectful and friendly. Most recently I had detailing done on my vehicle. I couldn’t pick my car up until after hours using my spare key. The next day, Steve from White Horse, brought my main set a keys to me at my residence. If that is not OVER THE TOP service, I don’t know what is! Thank you!
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May 2023 by James Mason
The car looked clean on initial review but after seeing the dashboard was never cleaned I began to look at the whole car. There were spots on the sun visors spots on the doors, the door armrests were dirty. They did do an excellent job on the floor but missed some major areas not located on the floor. Be careful if you give them your keys because my lanyard connector was not only removed but lost. I feel that this car was not clean enough to warrant the price.Services: Auto interior vacuuming
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April 2023 by Leigh Burke
The wash and interior cleaning were ok, it took almost 40 minutes early on a busy Friday morning, which I thought was reasonable considering the long line of customers. That long line of customers tells me that they have a lot of happy clients, or at least clients who think it’s worth the money. It was my first time as the driver in a drive-through car wash like that and my complaint is that, though I told them when I arrived that it was my first time, the directions given were not clear. Twice, despite following the directions of a human being, I missed the most important information I needed because it was on one of the signs hanging up. Going there did not have to be so stressful. I’ve been to several car washes locally and never had this communication problem. Obviously, it’s a newbie thing that nobody would do twice. However, why bother going back there? They are not cheaper or faster, nor is it a better car wash. I was surprised to find it so stressful to be a new customer, though with a line to get in and good employees working hard, they must be doing something right. If you’re a regular there, great. If you are a new customer, I say you will probably have a better experience elsewhere.
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April 2023 by Tommy Tran
Good wash, the stuff Work very good, my car very clean! High recommnet !
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April 2023 by KDean
I asked for a wash, vacuum and spray wax.Sold me a Supertrica $36.and add on $10 for Ceramic Coating.Dont be fooled. Not a wax. They say its in the car wash. Hows that work ???Top of my SUV was still very dirty. Interior was just so so clean.Disappointed after $46
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March 2023 by Donna Webb
I have been going to this business for car care for over 15 years and have the monthly plan so that I can get my car washed as often as I need. The staff is excellent with consistent and loyal employees and the lobby is a comfortable area to wait. The location is very easy to access and across the street from Towne Center if you need a place to shop around while your car is being detailed.Service: Auto detailing
