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March 2024 by Anastasia Mae
Pearl is fantastic, I could not be happier with my experience getting my taxes taken care of here, I highly recommend this office.
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February 2024 by mike daniels
Do not, I repeat, DO NOT deal with the Mt pleasant H&R block offices. I called one office number and spoke with a representative. I downloaded all my 2023 paperwork and my 2022 tax return as my 2023 tax return was going to be nearly identical. Was given a price. I called the same number back a few days later to schedule an appointment and was somehow speaking to the other Mt pleasant office. I also wanted to confirm pricing before coming in, but now was given a higher price. I called a few days later to ask about the price discrepancy. It took 30 minutes and I finally get another "tax professional" on the line who then quoted an even higher price. All had the same documents to price from. Wow.
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February 2024 by Jan Wallen
Outstanding service and attention to my needs
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February 2024 by Lydia Hall
Christina did a great job with our taxes! She was very thorough, but efficient.
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February 2024 by James Lantrip
I recommend all of my friends and family to H&R Block honestly I give them a five-star review I won't go anywhere else to file my taxes they're professional friendly staff works they covered everything from a to z i mean they're amazing I'll give them a 10 out of 10 I've been to three other agencies and H&R Block is the best I won't go anywhere else ever again I found my text representatives for life at H&R Block
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November 2023 by carl15151
This has to be the worst possible place to get taxes done! Costs an arm and a leg!! Never again!!
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April 2023 by Anita L.
I brought my documents in two weeks ago. Never got a call back after many requests for a return call.It's 15 minutes to deadline. I'm now told the man quit and they can't find my papers.
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April 2023 by Colleen B.
First of all, I want to point out how spectacular the customer service was over the phone before I stepped foot into the building. Every person I spoke to was awesome and accommodating. When I arrived, Jeff (the tax expert) was amazing. I am young and just started my first full time job, so I needed a lot of help/ had many questions. Knowing this, Jeff answered every question I had, was patient, and, using his experience/ expertise, took the extra time to be sure I was getting the best possible refund. He also explained to me each step of what he was doing so I did not feel in the dark. I definitely will be recommending him (and H&R Block in general) to my friends. Thanks!
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April 2023 by Ghada Mahamed
I used to H&R block for years before I moved to SC this year and It was perfect. This year was my first time in the Mount pleasant office , The accountant kept chatting on and on, I was following what he puts on the screen he was making errors that i caught and I corrected multiple times. I wasn't happy at all. The service was expensive and there was inaccuracies in the taxes. Not going back again
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January 2023 by Jillian G.
Kelley was very helpful answering my questions. I would recommend this office for all your tax needs this February.
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January 2023 by Beverley Murray
Never use this company. No one gets back you, i was left waiting in the office for 1.5 hours and had an appointment. I walked out, it was during my work day. Tried to set up a virtual call, no one turned up. No one answered my questions ended up having to submit my return the night before the deadline. No idea if it is correct. They sent me a survey, I gave them one star, Kimberly emailed me to ask why I had given negative feedback, then said she would call me. She still hasn't called and I have followed up via email. I would lose my job if I didn't answer emails.
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May 2022 by George Cromartie
Michael Painter did an outstanding job for me as a first time H&R Block customer. He did a much better job than my tax preparers for the previous 4 years, and I will definitely return for next year. This year was particularly critical as I had a recent leg injury that has temporarily affected my mobility. Michael was very helpful and made it much easier for me to get around with my documents. Overall, a very professional and knowledgeable individual and a great asset to H&R Block.
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May 2022 by Mike Cali
Never had an issue until my most recent filing which advised me to make an appointment in person. I have had multiple appointments (this location claims it wasn’t in their system even though a print out shows it was) phone calls, and promises of emails back, and cannot seem to find any resolution. The manager Kim Whitney has poor customer service skills and will put blame on everyone, but the business itself. The manager was supposed to respond back and has still not. I have last spoken to Michael and have still not heard back from him either. I have used H&R Block for years, but this whole experience has completely changed my view on this company.
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May 2022 by Beverley Egar
Never use this company. No one gets back you, i was left waiting in the office for 1.5 hours and had an appointment. I walked out, it was during my work day. Tried to set up a virtual call, no one turned up. No one answered my questions ended up having to submit my return the night before the deadline. No idea if it is correct. They sent me a survey, I gave them one star, Kimberly emailed me to ask why I had given negative feedback, then said she would call me. She still hasn't called and I have followed up via email. I would lose my job if I didn't answer emails.
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May 2022 by Elizabeth Wurst
I spent lots of time w/ H&R online, completed taxes... then tried to file online w/ refund going direct deposit to my bank account. WOULDN'T ALLOW it... it kept looping me to webpage for deposit refund into H&R's "Spruce" (their version of Venmo). I called, on hold for 2 hours; rep advised to file one day before tax day (I tried) when computer issue hopefully resolved. Computer issue never resolved, I printed out paper forms and filled out, mailed return in. H&R sucks.
