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August 2024 by Makena Fidler
Francesco provided the best customer service I’ve ever experienced in a shipment center! Super quick, helpful, and eager to assist. Thank you Francesco!
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July 2024 by Michael Neimkin
Fast and efficient. I shipped to golf bags out, they were very helpful. I didn’t have the labels for one so they had me email it and it took less than 2 minutes. Staff was great
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July 2024 by Matt
Very rude. Drove to another location.
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July 2024 by John Goodnight
This is a really good fedex. I’ve shipped domestic and international with them multiple times and they have always been incredibly helpful.
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June 2024 by A Guiney
Please read the one star reviews. They are the correct reviews. The five star reviews have to be either purchased or her family doing her a favor.
This woman in management is the absolute worst!
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March 2024 by Mowgli
I have used this FedEx location for the past 11 years, and Julie and her staff have been very professional and helpful. Regardless of the complexity or amount of packages being sent, they are always on top of the it and come through. Julie, in particular, is very knowledgeable and helpful with providing solutions to my package requirements.
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February 2024 by Emily Lynch
Picture this: Presidents Day, folks are off from work and they're doing their errands - so FedEx is busy, lines at both registers. I wait in line just like everyone else is. When it becomes my turn, Kim, who is in training tells me she is new and cannot retrieve my print order that I came to pick up, which I will be then shipping out, because she said she does not know how to process print jobs yet. I said "no problem, since I am going to FedEx the documents, can we start creating a shipping label and get that out of the way?" She was so nice and said "that I can do". Well, she unfortunately could not do it, as she needed the package of materials to weigh it, and realized that after we were half way through creating the label. Julie, the manager comes over and says I can help you over there. I was confused as to why I was moving registers as I assumed Julie would just bring over my print job and we would finish with my label.As soon as I get to Julie's register, she says"why are you so angry?" I said I am not angry, I was confused as to why I was moving registers as I just need to FedEx my print order which is already paid for. She said you are so angry.I will admit, I had a tone in my voice because I was annoyed with this customer service, but I was certainly not angry.I am in this FedEx store at least once a week. I also send ALL of my printing to this FedEx store, I give them SO much business on a weekly basis. I said "Julie, we have worked together before, you have helped me before, I do not appreciate you saying I am angry", she said 'I am just trying to help" I said well, lead with that next time, I do not appreciate the way you're speaking to me. I walked away, and then went back to Kim to start to the process all over again.Everyone at this store is a pleasure to work with, as I mentioned, I give this store a lot of business due to the nature of my job. However, Julie should find another profession. I am in the people business too, and you just don't treat people the way Julie consistently treats me and others.
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February 2024 by Frederick B
Some of the FedEx stores actually can be helpful. This one is less so. We walked in with a package that needed to be shipped again that had just arrived on Air freight from abroad. Their first step was to disassemble our box and make it more fragile. Then told us that they needed to make a special box for the package. Then proceeded to tell us that there would be a high charge to make this box and also that this box would not be made at the store. This was after they had removed all the protective packaging that would keep it from getting wet as this was a delicate sign.If you need to ship a package, anything other than a standard package don't come to this location. All it'll do is frustrate you.
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February 2024 by julia chen
Federal Express delivery is bad. My family lives in the neighborhood of Sweetgrass Landing. The deliverer did not deliver the right brand number to my package. I didn't receive my package in a month. I have three parcels that have the same problem.it’s so bad
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December 2023 by Scott McGinnis
Francesco was amazing in his customer service. Really impressed with how the center was run.
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October 2023 by B. A. B
I've been to many many office ship and print centers of all kinds. Most are boring and lack any gusto. This particular office has a manager who not only appreciates customer service but also makes sure her clients enjoy their time in the store. Thank you so much for being of assistance over the past several months and being so easy to work with. Go and ask for the blonde named Julie if you want to have a truly great experience.
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October 2023 by Derek Johnson
Julie strikes again!! Having had multiple interactions with the manager Julie, I can reaffirm that she is consistently rude and condescending. I could go into specifics about how horrible she is, but it would be the same thing many other reviewers have already said. She is so far off brand from what FEDEX puts out it is truly amazing she has a job. The rest of the staff are awesome. They are helpful, courteous, and great to work with. Thankfully Julie's acrimonious attitude has not rubbed off on them. If you walk in and she is there, do yourself a favor, turn around and find another FEDEX location. That is unless you like being demeaned and degraded.
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September 2023 by William Thomas
I have used this location for business for 3 years. All the team with Julie Smythe have been amazing! The have gone out of their way to get projects completed and done for me perfectly. Thanks so much!
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September 2023 by Jason Walchle
Great team at this fed ex
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September 2023 by Debra Gammons
Fantastic crew! Best customer service! Friendly, kind, welcoming! Super cool Manager, Julie!
