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March 2024 by Edwin Scott
THE BEST AND NUMBER ONE STORAGE UNIT TO GO TO, SO STOP CALLING AROUND AND GETTING OVER CHARGE FOR THE SAME SIZE UNIT THAT YOU CAN GET FROM EXTRA SPACE STORAGE FOR A LOOOOOOOOT LESS. I GIVE THEM 101 STAR
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March 2024 by Erin McGaughey
Overall I really like this facility and the convenience. I have had many units here over the past 2+ years. I also really like Mike. I am leaving a bad review because of water leaking seeping into my unit.DO NOT get a first floor unit adjacent to outer wall of facility as you are at risk of water damage. Especially Unit 1111.My rug was wet. My mattresses in a bag is sitting on water. Water Puddle less than 5 feet from my unit.I now have to pay to have my items moved as this unit is not in acceptable condition for household goods??!!! I really believe this should be at the expense of the facility. Offsetting a small fraction is unacceptable. It should be 100% - it's not my fault your building is seeping water - it is a defect in the building.I dont even know yet if my bed is damaged as I can't determine that until I can have my items moved.***I spoke to Mike that day and provided photos.. a week goes by and no proactive customer service was provided to assist me. I did call and email as a follow-up today, I am waiting for Extra Space to provide customer service and solutions.
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March 2024 by Lance Dildine
Had a great check in that went smoothly with Mike who lived up to his reputation as a good guy and a great representative of Extra Space
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March 2024 by Tillman Snead
Just got set up with a unit and Mike Dove was incredible. Really nice having someone with local knowledge. Great attitude, quick, efficient, funny, and felt like I could trust him after 10 minutes. The property is clean and easy to access. Mike made the process seamless. Thank you all again!
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March 2024 by Mark Scheuer
Mike Lamb was very helpful, polite and professional. Great peace of mind knowing someone like him is working this location. Very pleased with the overall experience, and the convenience/cost of our 5 x 5 unit was a no-brainer.
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March 2024 by Bill Pawlucy
I am new to storage and I have to say, Mike from Extra Space Storage in Mount Pleasant made the process smooth and easy. He is warm and terrific to work with. Thank you Mike so much!Also, i had to edit this as I also worked with Amy and she is equally amazing. Mike and Amy, thank you both for being so great during a stressful mood. Highly recommend...
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March 2024 by Cathy M
Manager Mike was so helpful and kind. He made the process simple.
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January 2024 by Lisa Tarquinio
Great customer service is unfortunately very hard to come by these days. I had such a wonderful, warming experience with Amy and Michelle at Extra Space in Mt Pleasant. They both went above and beyond to help me get the best experience I could at their location. I am super grateful and great customer service is not dead. Yay!
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November 2023 by Allison Roberts
We needed a conditioned unit for a couple of months to keep some furniture for my daughter and son-in-law before they moved into their new house. Michelle and her team were so helpful and nice. I highly recommend renting from them!
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October 2023 by Hayley Bost
I didn’t have any problems until I moved out a month ago. I moved out online, got the confirmation that they received my move out notice and on the day that I moved out, I tried to go to the office to let them know that everything had been moved out of the unit. However, despite the fact that they were supposed to be open, no one was there. I called the office several times. Once when I was there to leave a voicemail stating that I had left and that there was nothing in the storage unit, the second time when I was about to drive 3 1/2 hours to my new place just to check and see if they needed anything else from me, and once more when I arrived at my destination. I asked someone to call me back to confirm that they received my messages and no one ever did. I thought that was that and decided to let it go. My mistake I guess because I got a text message today saying that they received my payment for the month of September and that my next payment will be due in October. I just called up to the office again to get it straightened out and although someone answered, she was downright rude and basically said that it wasn’t her problem. That she’s only in this particular location for the day. I then told her that I needed to speak to someone that could address the situation. She huffed and said that she would have the manager call me back on Monday. This whole move has been stressful enough as it is and Extra Space has just added on another problem to this mess. I will never do business with them again.
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September 2023 by Eli Hanisian
Kerry has always gone above and beyond to help me, both as a new customer and when I was interested in adding additional storage space. My job involves a great deal of customer service outreach and I have never met anyone as kind or understanding. Kerry and his team are hard working, down to earth, and are always willing to lend a helping hand.The facility is always clean, every new unit I have had has been well prepared for move in, walls have been wiped down and floors swept clean, not a sign of dust or debris anywhere— same for the driveways. Kerry is often out assisting renters and he always has a bright attitude that helps reduce the stress and physical toll of moving in or out of a storage unit. The phones are promptly answered during business hours and if you leave a voicemail, they take the time to listen to it and get back to you with answers to your questions.In summary, if you work with them, they’ll work with you— I could not recommend any establishment more so than his.
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September 2023 by Arlene Auger
When I first rented my unit several months ago, I spoke on the phone with Terry who very politely answered all of my questions. Today i had the pleasure of meeting Terry who once again was delightful and tremendous help as I lost the keys to my unit. In no time, Terry drilled the locks and provided me with new keys. Highly recommend!
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September 2023 by Felix Periard
Kerry went above and beyond to help my wife and I when we moved during a tropical storm. I had mistakenly reserved a non-climate-controlled space. Kerry stayed open later, just for us, and even helped us to find a climate-controlled space at another location. And there is more...he even gave us locks saying we should find one inside our space at the other location but he wanted us to have a backup in case there weren't any. Well, he was right on! We arrived at the other location and there was no lock. Big bold thank you to you Kerry!
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August 2023 by Catherine Sopp
Kerry was very easy to work with! He greets his customers so cheerfully and helped with any questions I had both in-person and over the phone. I had a U-Haul box dropped off at the storage unit, so I could pack and ship my items, and he helped U-Haul drop it off and pick it up inside the gates. He is such a fantastic manager, and I would definitely work with him again!
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August 2023 by John Ference
“I recently had the pleasure of meeting with Kerry from Extra Space, and I couldn’t be happier with the experience. Kerry was extremely knowledgeable, professional, and patient as we choose a 5 x 10 storage site. He took the time to understand our needs and preferences, completed all the paperwork and explained all the costs associated with the unit. I highly recommend Kerry from Extra Space, Mt Pleasant for anyone looking to store excess household furnishing.”