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December 2023 by Chase B.
Better Collisions fell FAR short of expectations. Misleading lead times, a month-and-a-half wait for an appointment, and a week before they even looked at the car after the car was in their hands. False promises on completion dates, taking a month for basic windshield and cosmetic repairs. Disappointingly, they didn't fix all issues; on pickup day, a molding piece remained untouched. As a State Farm agent, I'll advocate for their removal as a service provider.
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November 2023 by Craig Ketterman
Under new management and thank goodness for that! It took us a month to get our car back from a small rear end accident. When we were first told that are car was ready it was awful! They used flimsy plastic pieces the color wasn't even close and there were gaps everywhere. In came Big Jon to save the day. He recently took over and hadn't been able to sign off on our vehicle but when he saw it he completely agreed that they needed to do a better job and it wasn't up to the new standard he has set forth. The cheap parts were replaced with OEM parts, the colors were better matched and gaps were straightened out. I would def go back there for any of my needs now that he's steering the ship. Thanks for all the help!
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November 2023 by Dennis Kelley
Great experience with Better Collision ... especially the communications. They kept us informed on progress of the repairs by texting every Tuesday and Thursday ... that was a big help ... doesn't sound like much but it turned out to take away a lot of phone calls back and forth to them. Again great job and I would use them again if unfortunately I have to use a body shop service once more.Services: Painting
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November 2023 by Sonya Wilson
A complete disappointment. I mean really a complete disappointment. My car got a whole new front end which it really didn't need in the original damage is not fixed. What was fixed was not fixed properly. No communication. Like I said a complete disappointment. 2 weeks later and still waiting on parts after them having my car for 3 weeks.
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October 2023 by Daniel Delpriora
Big John was outstanding with communicating and it came out better than what I expected. I hope to never need body work again but if I do I'm going to better Collision. Good job outstanding good for you good job.
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September 2023 by SCOTT PATERSON
In an environment where we are so often frustrated by having to wait to have our issues addressed I was very pleasantly surprised at the service I received as a walk in today from Ora Rothfuss. He solved my problem immediately other shops would have required me leaving the auto for days. Great find here in Mt. Pleasant for those needing auto body work. Highly recommend!!
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August 2023 by Patti Evans
I was very pleased with the job Better Colliision Mt Pleasant did under Kelly’s care and supervision. The car looks great and I so appreciated Kelly working hard to let me have it much sooner than the original date given for completion. I got it back almost 2 weeks earlier and was able to turn back in my rental car earlier than anticipated which was great because I was having to pay a daily fee for it. I will use them again and recommend this business. They were always polite and helpful and communicated regularly with me and did a great job in the repair! Thank you!Services: Painting
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August 2023 by Ashley Bowen
It is without reservation that I give better collision team my highest recommendation. Luis, Mark, and Peter went ABOVE and beyond to fix the damages on my car and provide me with a white glove experience. I would 100% trust them with services in the future and give this business 5 stars all around. Amazing team.Service: Painting
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August 2023 by Gregory Stockbridge
I just had an incredible experience with Better Collision! Front office staff were extremely welcoming and knowledgeable. The technicians here sure can work some magic. Best place to bring your car in the Charleston area!
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August 2023 by Mary Ann Everett- RivieraArts
Better Collision was awesome! Their Tesla specialist, Ora Rothfuss did an amazing job on my badly scraped bumper, it looks perfect again. Fast, accommodating and I can’t complain about the charge. Thank you!
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August 2023 by Ellis Lesemann
Highly dissatisfied with our experience with Better Collision. Delay after delay, all of which were avoidable on their part. Unreliable. If you can, choose another body shop. We will never go back.Services: Painting
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July 2023 by Gessie James
I brought a recently purchased used car in needing extensive brake work. I've been wanting to try Betty's for convenience but didn't need any work til a few days ago. They did a great job replacing my brake pads, rotors, and calipers. It was a quick and friendly process with below market prices. Excellent customer service. I was very impressed that as a new business they already have so many regulars. Add me to the list.
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July 2023 by Deshaune Murray
The professionalism here is top notch!! They are polite, kind and beyond efficient!! Check into them for Body Work at all times!!
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June 2023 by Todd Hughes
I messed up the left side of my Mustang. Geico has Better Collison listed as a preferred vendor so I brought the Ghost here. On the 1st visit they could not take me as they were way over booked. As soon as another slot opened up I took her in and they did an amazing job fixing my car. All the panels they had to touch (left front and rear panels, and the entire frot bumper) were aligned beautifully, and the paint was carefully matched. I was pleased with the work. They even wiped down the interior which i thought was a nice touch. Once I took it home I noticed hazing on my instrument cluster. (could not wipe off) I took my car back the day after memorial day, but the detailer had already left. Tiffany, the manager, said she would call me to schedule as it would only take a few minutes to fix. A week went by and still no call. then just this week she called and apologized for the delay and I just got back . Took the detailer about 10min to fix this. All around, excellent service, despite the minor hiccup. Would definitely recommend and will use their service again if needed.Thank you very much :)Todd HughesService: Body & Trim
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May 2023 by shawn brown
Truly disappointed in this body shop! I brought my car in for front end collision damage because they were able to get the car in fairly quickly and I read good reviews When I was told I could pick it up, I could not believe what I saw. The car was completely filthy outside, inside was shop dust handprints footprints all over the seats- flomats front and back! I immediately took the car to the car wash! Paint imperfections on the hood and noticeable touch-up areas. There was some minor over spray on the windows and on my wheels. Missing bolts for the fender wells which they replaced with non-factory push pins! Bumper edges did not get 100% paint coverage. The biggest issue came up when I discovered that the rear doors were not locking. I left the car with the shop for 2 days to figure out the issue and they did not succeed. Took it to a certified repair shop and they found that both rear door modules were disconnected.....coincidentally!The shop claimed that didn't need to go into the back of the car but clearly the footprints and handprints on the rear floor mats and seats says otherwise. I emailed and also called the shop about the techs findings and how would they like to proceed. I was told I would get called back twice and never did. I ended up paying almost $300 to the tech for his service along with the deductible I had to pay to the body shop which they already collected! Any future repairs to my vehicle will not come from the Mt.Pleasant shop. Terribly disappointed in this company
