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October 2023 by Darren Mize
Very easy to work with. They kept me informed of order statuses and help to coordinate delivery and set up. Couldn’t ask for a better service. Would recommend them to anyone looking for outdoor furniture
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October 2023 by Edie Mayer
Fantastic service and help in finding exactly the chair and upholstery I wanted, all done using my iMac. Delivery was as promised. Cannot say enough good things about Backyard. You can’t go wrong buying from them!
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October 2023 by Debbie Scordino
Took forever to get furniture when I called to follow up no call so I had to call several times. Furniture is beautiful
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October 2023 by Lynne Rich
They were very proactive in assuring that the repairs to my outdoor chairs were made quickly and at my convenience.
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October 2023 by John Saunders
We ordered a table, 4 saddle benches and 2 sling rocker chairs. They work together beautifully! Delivery was handled easily and the customer service exceptional!
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September 2023 by Marty S.
I literally cannot say enough good things about Backyard Retreats. Darla is a world-class customer service provider and we'll be customers for life. Why, you ask? OK, I'll tell you. My bride and I bought a very nice outdoor loveseat slider that's been on our front porch for about 4 years now. In the evenings we can sit together and watch sunsets as we glide along smoothly back and forth. What an absolute pleasure. We also bought a BarcaLounger, wicker outdoor recliner for me to sit in on our back porch. It certainly saw years of great use. About 6 months ago I began having problems with it. My bride, being the lady she is, found the warranty paperwork for it and I called Darla at Backyard Retreats. After she spoke with the BarcaLounger representative they decided to honor the warranty and replace the old recliner. Wow! We were extremely happy as the old one had become uncomfortable almost to the point of not being able to sit on it. Darla did a wonderful job as the intermediary between us and BarcaLounger. You know what kind of job that is, trying to manage expectations on both sides and keep everyone happy. Well, I can say we are more than happy right now. Thrilled is the word I'd use. The guys came out today and delivered the new recliner and took the old one to the curb for pick up tomorrow. And she didn't charge us a penny for the delivery either! Color me purple!! I am now running the old cushion covers through the wash so I will have a brand new and clean recliner to relax in as I watch the Cubs beat the Rockies tonight and pick up a game on the Brewers. OK, I got sidetracked. Here's the bottom line, we never expected to have any kind of warranty issue, but when we did, Darla did everything in her power to contact the company rep and keep me in the loop as well. The new recliner was delivered to the store this morning and instead of putting it inside, they loaded it into their van and brought it directly here. How can you beat that? Byron & Ricardo did a great job of bringing the new recliner around the house and into our back porch and then took the old one from our deck straight out to the street where the garbage men will haul it away tomorrow. I'm about to call Darla to let her know how happy i am with how everything has gone. I don't ever expect for there to be another warranty issue, but in the unlikely event there is, I know that Darla will be on top of it just like she was this time. I'd give 7 stars if they let me. The quality and selection of all things that make a Backyard Retreat the comfortable and welcoming spot that it is are out for you to view in their showroom. No, they're not cheap. Not the price and certainly not the chairs we bought. They are top of the line quality and I look at the recliner issue as just a small bump in the road as Darla has done a magnificent job of handling every aspect of our business with the manufacturer. From selling us the chairs to having this one replaced - and delivered for free, we could not be any happier. I'm an old broken down retired Marine and believe me, this recliner is a wonderful place where I spend hours each day I'm home, from snoozing to reading books or fiddling with my iPad. Me and my recliner spend a lot of time together and I can hardly wait to get the cushion covers out of the dryer and put them on the cushions so my chair is ready for regular use again!!! Thank you Yelp for providing a place where I can put out the word about how awesome Backyard Retreats here in Mount Pleasant really is! And the cool thing is that you can go into their showroom and they're very patient with people who want to "hang out" awhile to make sure that they're buying exactly what they want. Bravo Darla! Bravo Backyard Retreats! Bravo BarcaLounger! All y'all done great!
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August 2023 by Peter Champ
The people were very friendly and extremely helpful. I would recommend them highly
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August 2023 by Sharon Thorpe
We are so very pleased with our patio furniture. Everyone who sees it loves the color and comments on how beautiful our backyard is … a true oasis! Thanking Gina for working with us.
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July 2023 by Kathy Liz
They carry beautiful things - and they stand behind them. They went above and beyond to help me with product selection - and even went further by helping to fix a flaw with cushions I had bought elsewhere!! Highly recommend
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July 2023 by Jay C.
Beware! Their guarantees are guaranteed to disappear if you should Actually need them. Fine print is not the only problem.,, They DO NOT advocate for for their customer. I know this by first hand experience. Thinking paying premium prices will get you premium products is just..,, Not true! Shop across the street or across the bridge. You will be glad you did!
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June 2023 by Sheryl Punia
Excellent service, beautiful high quality products and great delivery service
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June 2023 by Ken E.
Good selection of porch and patio furniture, knowledgeable sales people and reasonable prices for high quality ergonomic chairs. We purchased two and are very satisfied.
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April 2023 by Elaine Moore Schupp
Everyone loves the sea turtle pillows I found here! This is a cool shop to visit!
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April 2023 by Carolyn Reuther
I love this store for its selection of beautiful items. Whether you are dressing up your pool deck, creating a party area or designing a porch retreat, you will find the products and expert assistance you need to take your project from just planning it to reality!
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March 2023 by Sally Webb
Great service, terrific products. Highly recommend this store!