-
November 2024 by Michael Morton
First off we love the dresser we bought. But everything else not so much. The "white glove" delivery service tracked in mud. Shoved the invoice in my wife's face before they had even moved it to room and put it together. They backed into the new lawn that was growing very young new grass and was obvious since it had a covering of straw. Left big tread marks in the yard. Killed the grass. And somehow whacked a tree on the side of our driveway.
My wife called the store and followed the protocol. Took pictures and gave details for a claim on the tree. It's part of our landscaping. The tree has been damaged and it's leaning at around a 30⁰ angle. After days of run around, agent accidentally not filing claim, and eye rolling on our part, I talked to the claim office and was told that since there was no video evidence and no damage to vehicle then there would be no claim. Basically called us liars. The tree was small so it would not have damaged the heavy duty box truck that hit it. But the damaged occurred to the tree and there is no other logical explanation for how that occurred. None. So we lose. Hopefully the tree will survive.
We will never return to Ashley for anything in the future and tell anyone who will listen to don't bother with the "white glove"delivery service. It's a joke. Suck it Ashley Furniture
-
November 2024 by Megan Connolly
Sara at Ashley Furniture Mt Pleasant has been such a blessing to work with! We have a bit of a chaotic schedule with moving and the upcoming holidays, and Sara has been so communicative and helped us get things scheduled accordingly to get our furniture before Thanksgiving. Thank you so much for the transparency and helpfulness with nailing down the timing!
-
November 2024 by Michael Carter
The service provided by Will Lopez on my purchase of a recliner was above and beyond. The chair I wanted had a rocking feature that I didn’t want. So Mr Lopez kept looking for the chair that would satisfy my need. And at a great price. He found the perfect chair for me. My experience with all the Ashley Mt P personnel was very pleasant. I will shop again. Mike C
-
November 2024 by Benjamin Fogg
Laura is the best! Got us everything we were looking for at a great price!
-
November 2024 by Donna Hart
IMs, Bellotti was very helpful in finding the furniture I needed. I would go back to her if I needed or wanted anything.
-
November 2024 by Michael Verenov
Bought a couch today! Victor made it easy and pleasant! We got a very good deal and we hope to come back for more soon.
Thank youn
-
November 2024 by Makayla Hartley
Michelle was so helpful and not pressuring at all. She helped me find the perfect couch and worked on the price with me.
-
November 2024 by Holly Bandtlow
If I had been told my dresser was 1300.00 PLUS a tree, I would not have purchased it. I have waited over a week for any reply from Ashley over their driver (who can't drive) backing into a tree AFTER being told to back down the driveway. Obviously, he knew he couldn't drive, decided he couldn't handle backing down what he came up and chose to turn around. The driveway, that was created around that tree, now has that tree leaning/falling over. He didn't stop. Grace G told me to email photos..and I might not hear from them that day due to time. I called 4 days later, and was told she sent me an email that was kicked back...and to give it 72 hours for a response, though already past that...and still no word. See photos attached.
-
November 2024 by Jennifer Poole
Will Lopez was excellent at showing us options for seating. He is so professional and customer service oriented!
-
November 2024 by Stephanie Ross
Michelle truly saved the day for myself and my son. We both needed beds and as a newly divorced mom, this was a purchase I was so nervous to make. She assured me she could help me find something within my price point and she made it happen. She was my angel today - her kindness and understanding, the way she took charge - I am so grateful to have walked in and found her there.
-
October 2024 by Christopher Mims
Great service. Aly was super helpful
-
October 2024 by Casie
I have to give a huge shout out to Aly at the Mount Pleasant store location. She went above and beyond what she needed to do. I purchased a bed for my dad who is in assisted living. The delivery got delayed. Aly and her husband personally brought the bed to my dad and reimbursed us for the delivery fee. She was extremely helpful and calmed my anxiety of my dad not having a bed to sleep in. I will be forever grateful for her kindness and support during what was a very stressful time.
-
October 2024 by Penny Owca
Ashley and Victor were so lovely to work with and very knowledgeable! We plan to come back and get more!
-
October 2024 by Tim Bott
Aly was great
-
October 2024 by Hannah Kreider
Had a great experience shopping with Michelle. Very helpful and not at all pushy :) lots of good options in the showroom and we found a perfect sectional for our small living room
