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December 2021 by Laureen C.
I've been to their emergency room twice this year in November. The first time I was in anaphylactic shock at 3:30am. My neighbor thankfully took me there. Everyone from the receptionist to the doctor recognized that this was anaphylaxis and rushed everything to get me to a room. They also got it right that it was a side effect of a BP Med although it's very rare. As they don't have an ICU unit, they had an ambulance transfer me to Roper St Francis Hospital in Charleston. The staff kept in contact the entire time with my neighbor who was in her car, advising her each time there was news. The second time, my nail tech saw that my big toe was infected and said I should go to the ER since I'm diabetic. This wasn't a major emergency like the first time, but again everyone was professional, efficient, courteous and friendly. I've been in many ERs in 3 states, small to university ERs, and this is the best ER I've been in.
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September 2021 by Emily R.
Took my sick 3 month old in who has a severe cough and runny nose. The nurse who took us back was condescending saying we shouldn't be there even though his primary care said to come in because she was concerned it was RSV. We were brought back to our room, and I've been sitting in here now for 3 hours without seeing anyone. Do not come here. My poor child has had to suffer and I don't want anyone else's to.
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March 2021 by Shayla J.
March 9, 2021 I came to this particular ER today. Upon arriving, only the patient is allowed in the emergency room. I told the receptionist I tested positive for COVID-19 on February 19, 2021. Although it March 9, 2021, I still have several issues along with severe cough and difficulty breathing. First, I will like to say Dark, Haired 20-25 years old, a male security guard who took me to the Covid-19 route and the Fabulous Registered Nurse. My review has nothing to do with them--both professional and very kind to me. In my encounter with Cortney SUESS DRAPER, MD, the complete opposite happens. She's asked Where I tested for Covid-19? CareNow was my response. Is that a Covid testing site? The build was there in Goose Creek before Covid-19. She says it in the condescending voice; "although you might be off of quarantine, it does not mean that you are free of symptoms." The MD check my back and chest stethoscope. " You sound clear to me! The prescriptions that you were already prescribed will take care of any issues. I don't recommend you stop taking any Antibiotics once you start it." The only other thing you will probably need is an inhale" Quote from the MD. - [ ] I asked the MD. "Are you going to take an XRAY of my chest? Is there a possibility that something might be there that you can not hear? " I asked. The MD response, "It will not MATTER BECAUSE YOU ARE ALREADY ON PRESCRIPTION AND REGARDLESS if it pneumonia or Covid related it would not make a difference. " BUT IF YOU WANT TO EXPOSE YOUR BODY TO unnecessary radiation, then! " As she processed to walk out, and slammed the door. - [ ] To make matters worse, I heard the MD in the hallway talking about me to her coworkers. A few minutes later, my chest was an x-ray. According to the discharge, Nothing was wrong!! A miracle; however, my chest pain and discomfort are still present. When the discharged man arrived, he stated he was helping the staff catch up on discharge. The instructions were, " If I had Covid-19." Sir, Did she gives you the inhaler Prescription? NO. He asked if everything was okay? NO, and right now, my biggest mistake was choosing this ER. If the matter gets worse, I go somewhere else. After today's experience, I understand why African Americans are dying at an alarming rate from this Virus. I NEVER experience this type of service from any ROPER's Care or Hospital.
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March 2021 by Zara Dozia
Two children were brought in to be seen. One having no feeling in his legs and in extreme pain in his back, was not seen by a doctor for over an hour.During check in the mother was so upset she could not answer the nurse's questions fast enough and the nurse began belittling the mother.The sibling to the first child was being seen because she was going to miss her doctor appointment and NEEDED to be seen by a doctor due to severe sinus infection that was causing more health issues. Again, the nurse found it to be her place to belittle the mother again.This is by far the worst care facility I've witnessed and the staff needs not only a lesson in respect and manners but empathy and compassion as well.Shame on you!
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July 2020 by Kimberly Pyatt
My boyfriend and I went in on Sunday 7/26/20 because he had a cyst on his ear. We was told by the doctor they couldn’t do anything about and that he needed to go to the ear doctor. We went to another emergency room in Moncks Corner and they took very good care of him within minutes of going. Unbelievable!!!!
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June 2020 by Monica Fawcett
Went in for lab work and a mammogram - service was good. Got through both quickly.
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February 2020 by Mary Bostick
I went in with a terrible cough and low grade fever. I told them I had body aches and chills. My throat was hurting so bad. They did a chest x-ray and breathing treatment. Said lungs looked good. The breathing treatment did not help it made it worse. The doctor rushed in immediately explained this treatment worked. I didn't even give me a chance to say it did not. Sent me away when antibiotics and steroids. I went and got a second opinion. Turns out I had flu A. This doctor should work putting up stock, not with people.
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January 2020 by C Golliday
2 yrs ago my husband was diagnosed and treated for pneumonia at the ER Roper St Francis Moncks Corner Medical Center after they did tests and x-rays and he was hospitalized for a few days. 2.5 months later I found him sitting in his recliner convulsing and called EMS which took him to Trident hospital where he was properly diagnosed with agressive stage 4 lung cancer which had spread to his brain. 3 days later he was dead from the treatment. I wonder what his chances would have been had he been told months before that he had lung cancer instead of pneumonia? What would have been HIS choice for treatment and care? (Note to the monitor... Please don't bother responding with the same copy message for negative reviews.) I just wanted to share my experience so others are aware and informed to always check your results first hand and always get a unbiase second opinion. Ask questions and research yourself. Drs are not God (although some may think they are) and by no means perfect or even all knowing. If things dont feel right with your Dr or treatment plan find another. Don't just take their word as gold. You know yourself and your body better than anyone. They call it "practicing" medicine for a reason.
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December 2019 by Von D
Went in for the worst headache I have ever had. The doctors where very nonchalant. Did a ct scan. Came and diagnosed me with a GENERAL HEADACHE.. I didnt want any shots or medicine. Fast forward 3 days later because my headache was so scary for me. I went and log into the patient portal for CT SCAN results. The CT SCAN RESULTS SAID I have a 3mm cyst on my brain, also crowding of my skull. And that the doctor went and got a second opinion on the impression. I WAS NOT TOLD ANY OF THIS. HE SAID MY SCAN WAS PERFECT!!!! Please people check your results on your own , you cant trust a doctor who is supposed to help you.
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December 2019 by Linda C.
Pleasantly surprised by this small but very capable facility. They took very good care of my very scared, hard-of-hearing mom for a MRI.They were friendly, efficient and able to accommodate her hearing disability while maintaining her dignity. They also keep a tight ship--everything was on schedule with almost no waiting time.
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September 2019 by Cool Cat
The service is great, but the, “emergencies,” with the people waiting are laughable. Ingrown toenails shouldn’t come before gunshot wounds. Not to these people waiting. I feel bad for the doctors and nurses that have to deal with this. Sad day when you have to explain to someone in the waiting area that a gunshot wound takes priority over a hangnail.
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September 2019 by Anonymous Women
Will not be returning to this hospitals ER again. Roper is usually my go to hospital but I’ll be sticking to MUSC/Trident from now on. The staff is incredibly rude and acts as if they don’t want you there. Stephen (I think he’s a PA) has NO bedside manner whatsoever and has 0 clue what’s going on. This was the worst visit to an ER that I have ever had in my life, I’d rather make the 30+ minute drive somewhere else than go back there again.
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August 2019 by Bryan Lewis
I took my wife there today because she was having excruciating in her stomach. She was begging for help to make the pain stop. It took 40 minutes for her to be seen and I had to go over to the doctor that was sitting at his computer hearing her and ask him to please get to her quickly. 5 minutes later I had to go back and ask what the hold up was. He said he had a ER full of patients and he was the only doctor. II understand a full ER but if someone is horrible amounts of pain they should be a priority.Neither the nurses or the 1 doctor seemed to care at all that she was begging for help. We will never go to a roper hospital again.
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August 2019 by Vanessa Hernandez
Apparently if you have a clear abscess infection, it’s asking way to much to want antibiotics, automatically labeled a junkie for wanting antibiotics?? Yeah this place is a waste of money/time. They used to be great, who knows what changed but this is a joke, not to mention months ago my 1 year old had an extremely high fever but was placed as less of a priority than a woman who was laughing and joking like nothing was wrong, throw the whole staff away they are pathetic!!!!!!!
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August 2019 by Victoria A.
This is my second time here, because the facility is close to my home. The facility is immaculately clean. The staff is some of the friendliest people and you're in and out quickly. I definitely recommend this hospital. They're never insanely busy, and they do so many things here!
