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July 2024 by Gary Stout
I love this pharmacy! Best decision I made to transfer my prescriptions. Everyone is so kind and helpful. They move with haste and efficiency. I have never been to a CVS that was so organized. Kudos to the managers!
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July 2024 by Chris G
This CVS has been plagued with pharmacy issues since we started using it 2 years ago, today the pharmacy was scheduled to open at 10am but there was no pharmacist so it didn't open. Last straw for us were moving on, the staff will be happy since they always complain it's too busy anyway.
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June 2024 by Don Atkinson
Sorry excuse for customer service. My wife and I pulled into this CVS because she was feeling nauseous and while she went to the bathroom and got sick, I got her some medicine and was checking out as the manager Mike was at the counter and referred to someone getting sick as “disgusting” and laughed asked why someone would come in and throw up and then continued making jokes at my wife’s expense as if getting sick in public isn’t humiliating enough. Maybe he forgot that his client base is sick people. He obviously didn’t know I was her husband.
But that’s not where the awful service ends. With the embarrassment of throwing up in a public place, my wife rushed out and forgot a hat that holds sentimental value. After leaving and noticing it was gone we called knowing we couldn’t get back for a few hours we called. The first time it rang at least 15 times before someone picked up and didn’t say a word, just hung up. Then I spoke to Mike, I asked if someone could go to the bathroom and get the hat so it didn’t get stolen and I could be back in a couple hours. I was told he was “too busy” and we could come check the bathroom in a few hours. I arrived back at the store to find the hat that was left on the sink and was thrown on the floor and stepped on, the one with sentimental value as described to the MANAGER Mike.
This location has serious lack of understanding on what customer service is. I didn’t even mention it took four phone calls to even talk to someone there. Beware and don’t trust that you will get adequate service.
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June 2024 by Joy Onale
I just want to say- we have received OUTSTANDING SERVICE at our CVS on Hwy 9. The pharmacy has been unbelievable! My prescriptions are ready by the time I am leaving my Doctor's office! Literally, we get a text saying it has been received & a follow-up text minutes later saying it is ready!!! I know it is difficult to provide this prompt service always...but they have really been "on the ball". The pharmacist is GREAT & the staff helpful and pleasant. We are Grateful for their hard work! Our community keeps these pharmacys hopping...so CVS- Hwy 9 's ability to provide such excellent service is a blessing!
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June 2024 by Bri Brown
Love all the sweet people in the pharmacy! Mike went above & beyond to help me get the correct medication for my 4 month old.
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April 2024 by Sherry Callahan
Convenient location and friendly service with excellent coupons
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February 2024 by Jeff Michael
Melissa, the manager was so friendly and caring as she helped me and my daughter pick out a knee brace. Amazing employee.
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February 2024 by Deborah V
The pharmacy is busy but staff does their best to keep a good pace. Much improved since last year
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January 2024 by Mary Lamont
I love this store. The greeter was very pleasant, helpful and informative. The isles are clearly marked, making it easy to find things. The entire experience was a pleasure and got my day off to a great start.
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January 2024 by Rachel Terrell
Tracy at CVS pharmacy was super helpful today. I had an issue with Tricare Prime and she worked it with Tricare until she helped get it resolved. Really do appreciate her patience and time and helpful spirit. Thank you.
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January 2024 by Ana Brown
Excellent customer service from the second store manager on the night shift, he and his employee helped me find what I needed for my son promptly and without hesitation. I am grateful for the outstanding service, kindness and respect. THANK YOU.
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January 2024 by wendy jordan
Great Customer srevice
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December 2023 by Angela Johnson
Right here at Christmas, my son, his 4 month old and wife are sick. His local CVS was closed. I called mine (this location) and let me say, the pharmacist Tim as well as the guy at the register, Patrick went above and beyond! Those 2 helped me get the medication my son needed. If not for them, he (my son) would have likely sent Christmas in an ER. As a nurse, I feel we should give praise where it's due. Those 2 gentlemen deserve all the praise! I wasn't given an option to fill out a survey. I pray this is seen. What a blessing they were
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December 2023 by Ana Melissa Brown
Excellent customer service from the second store manager on the night shift, he and his employee helped me find what I needed for my son promptly and without hesitation. I am grateful for the outstanding service, kindness and respect. THANK YOU.
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December 2023 by Rick
Pharmacy had 4 people ahead of me. Waited 5 min.
