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January 2024 by Heather Lacroix-Greeley
Work order was addressed and maintenance was at our apt with in half hour checked out issue left to get new part returned in 10 min and replaced part. All is working great again Thank you so much Olivia and maintenance for another job well done.
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January 2024 by Remie Smith
They do not care about you; the management, that is.The maintenance guys are great guys, but really don't live here.Things like putting lights that are outside of your control but shine into every room of your apartment all night... The light attracted bugs, which attracted frogs, which then jumped into my apartment on multiple occasions. Totally unacceptable and I never even got a reply from management about it.I can't even begin to go into all of the problems here.Then when I finally got out, they lied about damages and falsely filed a claim against me and harmed my credit to make themselves a few extra bucks.They're the only place I've lived that I've ever had any of these problems with. Avoid them like the plague.
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January 2024 by Tina Gullo
I have lived here for 4 years now. I love it. The office staff is amazing they always take care of any problems right away. The maintance staff are also great . They come right away. This complex has all kinds of activities all year round for your family and pets. It is very pet friendly. I can't say enough about how great my home at waterways is. This month was resident appreciation month. We had a great time at the movie night and the pet day at the dog park. And I look forward to ping pong tournament sat.
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December 2023 by Patricia Petersen
I'm happy to live here! Well lit, safe, secure, problems addressed in a reasonable time. Staff is the best! Designated handicapped parking a plus.The only complaint lease increases. With costs of living in general, including pricing on all aspects of living, eg, food, utilities continue to rise, however, the value decreases, Having said this, I am quite content living here! Would recommend.
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November 2023 by Jon Pidgeon
I am writing to urgently address a series of deeply concerning issues that have unfolded at Waterway Apartments. As a devoted tenant of nearly four years, I’ve witnessed a revolving door of staff, but my overall satisfaction with the service provided has always been maintained. However, the latest office team falls short of even basic helpfulness, and complaints about fellow tenants go unanswered. This negligence has now reached a breaking point as they undertake various grounds updates, employing laborers for the necessary construction. Shockingly, they’ve opted to use undocumented workers for this work, even allowing them to reside within the apartments without conducting proper background checks. What’s truly infuriating is the appalling behavior of these workers, as they’ve resorted to catcalling my girlfriend while she attempted to enter her car. Let this serve as a clear warning: If this unacceptable situation persists, I will not hesitate to involve the authorities.
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October 2023 by melissa chapman
Maintenance takes care of requests right away
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October 2023 by Robbie Przepioski
At first I was concerned about being in a busy strip mall area, but man was I wrong. Love it. Outdoor fitness, dog park, fitness room. Then I can walk to the strip mall going to the movies, chiropractic, Mexican restaurant, wing restaurant, and breakfast restaurant in walking distance. Car breaks down same parking lot. Feels like living in the city without actually living the city cost. Large place, kept up very nice, very strong walls to not hear neighbors. Great place for the price.
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October 2023 by Antoinette
I have lived here for a while and have enjoyed the community. The current office staff leave me at a loss for words. Rent constantly goes up, amenities are lack-luster with the exception of the package room. As residents we are expected to pay on time or incur fees while experiencing and dealing with less than mediocre service.Things that happen are very frustrating and this is just the recent in the many within the months. How do you get a notice less than 24 hours before hand that a plumber will be on-site one day (not a specific day you get one of two days) and the water will be off while on-site. Only to find the following day while trying to get ready for work your water goes off before 8:30am. Of course you can't call because the office is not open.
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September 2023 by LifeN Motion
I thoroughly enjoy living in this neighborhood at times but the price no longer makes sense.More specifically, the current property manager NEVER answers the phone and ALWAYS has an attitude!Frankly, going to the office for anything is like preparing for a boxing match. The maintenance men however, are always prompt, kind and efficient when they handle my requestsLastly, I do love how regular the grounds are kept up and how quiet my neighbors are.
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September 2023 by y.Charles Silk
Best maintenance crew ever!Submitted maintenance request for 3 issues at 10:02 am and the work was completed at 11:04 am!!Thank you gentlemen!!
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July 2023 by Srivatsan Srivats
I would recommend this place to my friends. The maintenance is very good and timely response to the issues. Only request is if residents renewing their stay do not increase their rental.
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May 2023 by Sherelle Hawk
Went on a tour. They are ok not for the price they charging. I saw spider webs hanging from the hand rails and walkways. On alot of the buildings. But that can be sweeped I guess. But still.I shouldnt go on a tour and see this.Dont know if Ill apply.
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April 2023 by Ana Carolina Sanchez
Thank hoy Rob! You did a great job today helping us out with the fire detector and other requests we had. Great service always knowledgeable professional and very diligent!
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March 2023 by Anita Rutland
Rob came and repaired shower. He is very pleasant and professional and solved the issue in a timely manner. Very nice to have someone so capable and who obviously cares about the job he does and the people he serves.
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February 2023 by Chris Swain
The maintenance team led by Rob have been awesome. They do not get the credit they deserve. Thank you for the work you do.Swain