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July 2024 by Susan Wessinger Helton
I stopped by the Lexington Tractor Supply Co. on Sunset Boulevard yesterday afternoon after a long day of appointments and running errands. I drove by the store forgetting to stop in and ended up turning around to go back since we were out of bird seed and duck feed. Over the years, I have always been impressed with the outstanding customer service provided at this location, but yesterday both Kayli and Cassie outdid themselves. Separately, they both offered suggestions enabling me to make better purchasing decisions. Thanks to great employees like Kayli and Cassie, it is a joy to shop in this store and I will continue to return to this location. I told Kayli and Cassie they had made my day. I appreciate shopping where employees are happy to be there and and happy to assist customers. Thank you for upholding high standards for your team.
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June 2024 by CJ Busbee
Great products and Staff
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June 2024 by DJ Mcfadden
Ordered a pair of boots online, and they hadn't come in after almost 4 weeks. So I called, and they said they were in. When I asked when they came in, one person said they must have come in today, while another person said they have been sitting on the shelf for a week. Then the manager basically told me I was lying about receiving an email saying they came in. Then, all of a sudden, my phone beeped, and there was the email saying the boots had just arrived at the store. I returned the boots just because I don't appreciate being lied to. I will never shop there again.
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June 2024 by Cindy Mace
The store could care less about their customers. They don’t want to help you that all they want is your money. Nobody seems to get care. They wouldn’t even send somebody to help a customer. It’s wrong.
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June 2024 by Emily “E J” Kyzer
Was buying a lemon tree for my husband's birthday and the sales associate was very helpful. She helped me pick a good tree.
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May 2024 by Kirk Bennett
Excellent customer service and very.helpful.
Easy parking and usually I'm in and out quickly with.what I needed
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May 2024 by Shaun Powell
Failed to price match their own product. Tried to purchase pressure washer online for the sale price and it wouldn't ring up correctly. I took a screenshot of the price and came in the next day to purchase in the store. They won't honor the price. Doing the right thing isn't that hard. I bought the pressure washer because I don't have time today but that's the last $ you will get from me. Business ethics.... the manager needs to learn them. The kid ringing me up at the counter was very nice and apologized about it.
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April 2024 by David Segarra
Poor customer service, walked in looking for some material. Asked employee she referred me to manager.
Walked up to speak to manager. Was never acknowledged. Continued conversation with employee then walked away as if I wasn’t even there.
Far cry from Home depot. Home Depot was eager to help.
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April 2024 by Ansleigh Bostick
This place is becoming my second home since becoming a chicken lady
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April 2024 by Donna Brown SC Realtor
Friendly helpful workers and clean store.
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February 2024 by Jagg is Back
Tana is such a great help. Always cheerful and pleasant to talk to. Wife and I always have a good day after talking with her. She must be getting a raise soon. And a good one at that.The store is good as well. Very clean and organized.
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February 2024 by Kristina Jones
Bought 2 propane tanks 2 weeks ago and got one filled this morning at this location. Afterwards I went to a doctor appt and transferred the 30# tank inside my truck so it wouldn't be stolen. When I got back out my truck was filled with propane. I went back to this tractor supply immediately since it was leaking from an area it shouldn't have been. The lady that came out to check the tank said it was a manufacturing defect and I had to go to the tractor supply I bought the tanks from. That they couldn't accept it there... When they are both tractor supply stores... When I went to the location I bought the tank from, they knew instantly where'd I'd gone and been told I couldn't return the tank. They said "she does that sort of thing all the time because she can't be bothered." I had to drive 40 min in a truck that REEKED of propane even with all the windows down the whole way. She knew that too, but hey, she'd rather turn a customer away, and make them drive in a truck with propane gas inside, rather than to be bothered to do her job. I'll never return to this location.
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February 2024 by Emmanuel lupascu
Horrible experience here. There customer service is awful, I asked for assistance with there large truck toolboxes and had to ask multiple employees until I was finally helped and even after that they would continue to be very rude and make comments to other customers that I’m trying to “steal things” after I heard this comment I walked out of the store and they continued to comment as I walked out “good thing we have cameras”. I was very upset to receive such hatred from a place I shop at all the time!
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January 2024 by Kailey Rabbitcloud
generally okay store. pretty good customer service. purchased proelite senior horse feed twice now, both times at least one bag was infested with maggots. never buy horse feed more than two days after saturday as chances are it has maggots. the white specks in the picture are maggots.
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December 2023 by Alyssa Ashline
Always extremely helpful and accommodating! Today I was helped by Connor and Ashley. I came in close to closing and needed several bags of pelletized horse bedding, which is a little hard to find but they always have it for me. This time, Connor went above and beyond by grabbing four bags from outside and bringing them to me. Ashley checked me out while Connor was grabbing my items, making the whole experience quick and easy. I didn’t feel rushed or like an annoyance at all despite being there so late with a request that required extra work for them. This experience, among others, has made me happy to be a patron of this store. They never fail to help when they can.
