Big Lots is a store described as nice, neat, organized, clean, and well-managed. Customers report it has the best prices and great deals on many items, with great specials on seasonal goods and home decor. The merchandise is noted for good value, sometimes superior to higher-priced brands. Staff members are frequently highlighted for providing great service, being awesome, helpful, patient, and nice, with specific employees going above and beyond to assist with finding and loading items. While one phone interaction was negative, the overall customer experience is often pleasant, with managers and other staff praised for their positive attitude and helpfulness in securing products for customers.
